Carolina Environmental Progress, Inc.

9/14/2017To whom it may concern, Customer applied for a mortgage with Equity Resources on 8/16/On 8/23/2017, as part of her application process, an appraisal was ordered on the property address per the contract, which was the property address of our consumer was in contract to purchase
The appraiser whom Equity Resources contracted visited the property on 8/24/2017, and returned the completed appraisal report to Equity Resources on 8/25/Subject to Equity Resources discretion, an appraisal may or may not require payment prior to beginning the appraisal processIn our customer case, the process was started prior to payment being received Shortly after receiving the completed report, the file was put on hold as it appeared the transaction may not proceedThe file was still pending final determination within our system, and once a final decision was rendered, a copy of the report was to be sent out to the customerHad the customer reached out to us at any time, we would have happily provided her a copy of the appraisal report. Upon receiving this notification, we have sent the appraisal to the customer electronically, and our system logs show the customer did view the reportIt is our hope that this satisfies the customer’s request, and if she should have any further questions she can call our main office at (800)270-7082.Sincerely,Jamie D***Quality Control Manager

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We respectfully acknowledge notification of the complaint filed September 10, 2015.Equity Resources, Increceived notification of said complaint on September 14th, 2015.In response:The client reached out to Equity Resources, Incthe evening of September 8th, tobegin the preapproval process
for a mortgage loan via our online serviceAfter beginningthe application, the client decided not to complete the processThe individualattempted to call the designated *** *** branch to remove the application andpersonal information, our representatives located in the client's region attempted to contactthe individual in response to the messages receivedAs of September 14th, the loanofficer had not been able to reach the clientThe same day Monday, September 14th,the application was terminated and deleted from the system entirely.It is our understanding as of yesterday, September 14th, the client has contacted ourmortgage specialist in her region again, to reconsider the preapproval process.Sincerely, Ashley M*** *** * *** *** ***

I would like to advise that this complaint has been resolved to my satisfactionMrT*** called me today to let me know my online profile and sensitive information has been deleted from the Equity Resources Inc website.I am pleased with this outcome and do not wish to pursue this matter any furtherPlease close this file and note the matter has been amicably resolved.Thank you so much for you time and attention to my concern.*** ***