Carolina Environmental Progress

We respectfully acknowledge notification of the complaint filed September 10, 2015.Equity Resources, Increceived notification of said complaint on September 14th, 2015.In response:The client reached out to Equity Resources, Incthe evening of September 8th, tobegin the preapproval process for a mortgage loan via our online serviceAfter beginningthe application, the client decided not to complete the processThe individualattempted to call the designated [redacted] branch to remove the application andpersonal information, our representatives located in the client's region attempted to contactthe individual in response to the messages receivedAs of September 14th, the loanofficer had not been able to reach the clientThe same day Monday, September 14th,the application was terminated and deleted from the system entirely.It is our understanding as of yesterday, September 14th, the client has contacted ourmortgage specialist in her region again, to reconsider the preapproval process.Sincerely, Ashley M [redacted]

I would like to advise that this complaint has been resolved to my satisfactionMrT [redacted] called me today to let me know my online profile and sensitive information has been deleted from the Equity Resources Inc website.I am pleased with this outcome and do not wish to pursue this matter any furtherPlease close this file and note the matter has been amicably resolved.Thank you so much for you time and attention to my concern[redacted]