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Carolina Forest Developers

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Carolina Forest Developers Reviews (1)

They failed to do a thorough inspection of our property before tenants moved out, notify us of damages, and repair damages.We were informed by the property manager that our home was cleaned well and that a few minor repairs were made. She told us, "The house looks great". That could not have been further from the truth when we came back to the property. We found the carpets stained, not vacuumed, and not cleaned. Dents, scratches, and large holes in the walls throughout the home. Large tears in our linoleum flooring, a cracked cabinet in the kitchen, our dishwasher door was broken (falling all the way to the floor when opened). Mismatched paint used on our walls, even though they were informed the exact matching paint was left in the home all along. All light fixtures in the home were filthy, sticky substance speckled all over them and covered in dust. All apliances were missing light bulbs. Not one of our smoke detectors were plugged in or had batteries. The master bathroom sinks were clogged. Paint splashes on hall bathroom toilet. Screen missing from a window in one bedroom. Desired SettlementThis company collected 10% of our rent for 3 years. Letting the last tenant go without paying for any of these repairs is unacceptable. When I informed the manager of the issues we found, I was told, "We are not allowed to charge tenant for normal wear and tear on the home. I had everything in the home from the current tenant repaired that was beyond normal wear and tear." How insulting! Which horrendous condition listed in my complaints is "Normal wear and tear"? She ignored my other questions and concerns. I want to reimbursed for these damaged, as their repair contractors are lousy.Business Response We are truly sorry for the [redacted] experience with our company. We have always strived to provide the most satisfactory business relationship with our clients. Our company put forth much effort with this property and every other property we manage. We conducted semiannual inspections and sent our inspection results to the owner each time. They would always notify us of their findings, we would correct issues with the tenant, and conduct a re-inspection with updated photos. The tenants vacated the property March 1, 2014 and a move-out inspection was conducted on March 4, 2014. During our visit we notated all of the repairs and cleaning issues and hired a cleaning team to clean the property. They were very detailed with their invoice on work performed. The last correspondence we had with Mrs. [redacted] was on May 19, 2014 which was our response to the normal wear and tear in her complaint. Since then, we have not heard back from her to resolve any issues. We could have easily worked out everything with the owner and are still willing to do so.

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Description: Home Builders

Address: PO Box 1066, Jacksonville, North Carolina, United States, 28541-1066

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