Carolina garage was responsive and answered all of my questions right awayThey quoted A very Fair price and got someone out immediately [redacted] came out and was incredibly helpful and professionalFixed my issues easilyWould absolutely use them again!
*** from Carolina Garage Service was awesome! He arrived when he said he would, diagnosed the issue with my garage door, gave me my options and fixed the issue very quicklyI would highly recommend this company for any garage door repair and/or installationGreat experience!
My garage door spring broke on Saturday night. I called Carolina Garage Service 8am on Sunday morning and spoke with [redacted]. He was at my house 20 minutes later and had it replaced by 9:15am. He was courteous, respectful and very professional . I highly recommend Carolina Garage Service.
I would definitely recommend Carolina Garage. I had them install 2 garage doors. They were very professional and courteous. I called around for prices and they were the best and the cheapest even compared to box stores.
Carolina garage was responsive and answered all of my questions right away. They quoted
A very Fair price and got someone out immediately. [redacted] came out and was incredibly helpful and professional. Fixed my issues easily. Would absolutely use them again!
I highly suggest for you to not use this company! Turn around and look at others.
We had the same exact issue happen 8 months later. We called on Memorial Day holiday as our garage would not close, it would just come back up. The only good thing from this, is we received a call shortly after we left a message and set up an appointment for the next evening.
[redacted], did not come out this time and sent out a guy who was not competent to do the work. He clearly did not know what he was doing, and even called up [redacted] while he was there to see what he should check out.
They said it was our logic board that needed replacing, and it would cost $350.00. Well we decided to wait, and paid them the $40 fee to come out and check things out.
My husband decided to look up this information, and after reviewing multiple websites, he was not satisfied that the other guy that came out knew what he was doing as he did not check out multiple items that should have been checked out (at least according to these websites).
We however, decided to go with their expertise, and bought the logic board ourselves. $80.00, and they wanted to charge us $350.00? That means they wanted to make $270.00 for a 15 minute job, which is $1,080.00 per hour. Dang, I'm in the wrong business!
At any rate, our logic board was quickly received, my husband switched it out with no problem in 15 minutes, but it did not help or do anything with the issue. I called [redacted] up on Saturday to schedule him to come back out, not his bad helper, which he agreed to come out on Wednesday evening.
After thinking about it, we decided we did not want to go with someone we could not trust. Someone who could not properly diagnose an issue and then wanted to charge us an absurd amount. We called someone out who could come out on Sunday with no extra charge, no charge to diagnose or let us know what is going on, and was simply amazing!
I cancelled with [redacted] and e-mailed him stating he should really not cash my $40 check or at least reimburse me for it if he already had. The response back was that it is for inspecting and not just diagnosing, they do their best to diagnose. Well obviously his worker doesn't know how to inspect or diagnose, and the proper business thing would be to waive it this time. He called me up at my work number and wanted to explain how it was inspecting and travel fee. Whatever it is, it is absurd and we should have not been charged for the fact that you cost us for sending some guy who is young and inexperienced. He also mentioned that the $350.00 was just an estimate, he didn't know what garage type I had or how much the logic board would be. Okay, in that case, say I will return with your quote, rather than it is going to be $350.00 to repair. I was not going to argue with him while I was at work, so I hung up on him. But there was never an apology, just an excuse for everything.
Luckily, we are not out $350, we are only out $120 ($80 for the part and $40 for their fee to check things out). There is no trust anymore in Carolina Garage Service to properly do things and do it at a reasonable charge.
Carolina garage was responsive and answered all of my questions right awayThey quoted A very Fair price and got someone out immediately [redacted] came out and was incredibly helpful and professionalFixed my issues easilyWould absolutely use them again!
*** from Carolina Garage Service was awesome! He arrived when he said he would, diagnosed the issue with my garage door, gave me my options and fixed the issue very quicklyI would highly recommend this company for any garage door repair and/or installationGreat experience!
My garage door spring broke on Saturday night. I called Carolina Garage Service 8am on Sunday morning and spoke with [redacted]. He was at my house 20 minutes later and had it replaced by 9:15am. He was courteous, respectful and very professional . I highly recommend Carolina Garage Service.
I would definitely recommend Carolina Garage. I had them install 2 garage doors. They were very professional and courteous. I called around for prices and they were the best and the cheapest even compared to box stores.
Carolina garage was responsive and answered all of my questions right away. They quoted
A very Fair price and got someone out immediately. [redacted] came out and was incredibly helpful and professional. Fixed my issues easily. Would absolutely use them again!
I highly suggest for you to not use this company! Turn around and look at others.
We had the same exact issue happen 8 months later. We called on Memorial Day holiday as our garage would not close, it would just come back up. The only good thing from this, is we received a call shortly after we left a message and set up an appointment for the next evening.
[redacted], did not come out this time and sent out a guy who was not competent to do the work. He clearly did not know what he was doing, and even called up [redacted] while he was there to see what he should check out.
They said it was our logic board that needed replacing, and it would cost $350.00. Well we decided to wait, and paid them the $40 fee to come out and check things out.
My husband decided to look up this information, and after reviewing multiple websites, he was not satisfied that the other guy that came out knew what he was doing as he did not check out multiple items that should have been checked out (at least according to these websites).
We however, decided to go with their expertise, and bought the logic board ourselves. $80.00, and they wanted to charge us $350.00? That means they wanted to make $270.00 for a 15 minute job, which is $1,080.00 per hour. Dang, I'm in the wrong business!
At any rate, our logic board was quickly received, my husband switched it out with no problem in 15 minutes, but it did not help or do anything with the issue. I called [redacted] up on Saturday to schedule him to come back out, not his bad helper, which he agreed to come out on Wednesday evening.
After thinking about it, we decided we did not want to go with someone we could not trust. Someone who could not properly diagnose an issue and then wanted to charge us an absurd amount. We called someone out who could come out on Sunday with no extra charge, no charge to diagnose or let us know what is going on, and was simply amazing!
I cancelled with [redacted] and e-mailed him stating he should really not cash my $40 check or at least reimburse me for it if he already had. The response back was that it is for inspecting and not just diagnosing, they do their best to diagnose. Well obviously his worker doesn't know how to inspect or diagnose, and the proper business thing would be to waive it this time. He called me up at my work number and wanted to explain how it was inspecting and travel fee. Whatever it is, it is absurd and we should have not been charged for the fact that you cost us for sending some guy who is young and inexperienced. He also mentioned that the $350.00 was just an estimate, he didn't know what garage type I had or how much the logic board would be. Okay, in that case, say I will return with your quote, rather than it is going to be $350.00 to repair. I was not going to argue with him while I was at work, so I hung up on him. But there was never an apology, just an excuse for everything.
Luckily, we are not out $350, we are only out $120 ($80 for the part and $40 for their fee to check things out). There is no trust anymore in Carolina Garage Service to properly do things and do it at a reasonable charge.