Carolina Glass and Storefront

when a customer complains about something please tell the truthwe explained to s [redacted] that her door is a special order and would take some time to receivethere is a clause on the policy she signed of no returns on special order products.trying to make her happy we agreed to return her depositHer deposit is being processed at this time

Hi K***, I realized that Carolina Glass return my money but I have not yet recieveI was supposed to get my money on the 7th of this months and is the 26th, it should have not take this long to recieve my moneyThank you

we spoke with her on the 12TH and set up a delivery time for the 14th she filed a complaint on the 13Thwindows were delivered as we planed on the 14th to m*** c*** per mrsh***

Windows were receivedNeed to check that the cc was not charged again, since the initial estimate was for installation included

when a customer complains about something please tell the truth. we explained to s[redacted] that her door is a special order and would take some time to receive. there is a clause on the policy she signed of no returns on special order products.trying to make her happy we agreed to return her...

deposit. Her deposit is being processed at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
E[redacted]

Hi K[redacted], I realized that Carolina Glass return my money but I have not yet recieve. I was supposed to get my money on the 7th of this months and is the 26th, it should have not take this long to recieve my money. Thank you.