December 20, goes down as the worst car buying experience ever We spoke to Luis [redacted] in used car sales to see a vehicle that had just been cleaned He told my wife and I it would be ready in minutes so to come on over An hour later my wife and I arrived and then had to wait another minutes for him to find the car and bring it over We spent almost an hour test driving and going over the vehicle When we returned, he didn’t ask us if we had any questions about the vehicle or anything During negotiations Mr [redacted] couldn’t explain to us what is and what isn’t covered by a CPO warranty and had to call someone despite working at Beck & Masten for years We weren’t surprised that no one called back Next he tried telling us the price on the internet could go up after their full evaluation of the vehicle and if it got new tires Finally he said “You want it, buy it If not, I don’t care.” My wife and I were in total shock at the disrespect and lack of professionalism We then worked with the used car manger and made a deal, after he could pleasantly discuss negotiations (Thank you Betto [redacted] ) At this point it had been almost three hours and we’ve made a deal but no one ever asked if we’d like some water, or if they could make this process better Nothing Next we were brought over to speak to the Aftermarket Representative, who never showed up Finally after minutes of us being the only people in the waiting area, the Finance Manager came and found us since someone wasn’t answering his texts as to where we were Again, no one approached us to see if we needed help After being treated with such little decency, we will endeavor to never do business again with Beck & Masten Beck & Masten clearly has major deficiencies regarding their level of customer service, a total lack of professionalism, and zero cares for the way they treat their customers Nothing is worse than spending so much money and walking away in disgust
December 20, goes down as the worst car buying experience ever We spoke to Luis [redacted] in used car sales to see a vehicle that had just been cleaned He told my wife and I it would be ready in minutes so to come on over An hour later my wife and I arrived and then had to wait another minutes for him to find the car and bring it over We spent almost an hour test driving and going over the vehicle When we returned, he didn’t ask us if we had any questions about the vehicle or anything During negotiations Mr [redacted] couldn’t explain to us what is and what isn’t covered by a CPO warranty and had to call someone despite working at Beck & Masten for years We weren’t surprised that no one called back Next he tried telling us the price on the internet could go up after their full evaluation of the vehicle and if it got new tires Finally he said “You want it, buy it If not, I don’t care.” My wife and I were in total shock at the disrespect and lack of professionalism We then worked with the used car manger and made a deal, after he could pleasantly discuss negotiations (Thank you Betto [redacted] ) At this point it had been almost three hours and we’ve made a deal but no one ever asked if we’d like some water, or if they could make this process better Nothing Next we were brought over to speak to the Aftermarket Representative, who never showed up Finally after minutes of us being the only people in the waiting area, the Finance Manager came and found us since someone wasn’t answering his texts as to where we were Again, no one approached us to see if we needed help After being treated with such little decency, we will endeavor to never do business again with Beck & Masten Beck & Masten clearly has major deficiencies regarding their level of customer service, a total lack of professionalism, and zero cares for the way they treat their customers Nothing is worse than spending so much money and walking away in disgust