Hi [redacted] ,I am truly sorry for the pricing error you incurred on our website with your diamond ring purchaseAs we mentioned to you on the phone there was an error during the checkout process on our website when the $1,price you saw for the band went all the way down to $for no reason at all when you added it to your cartI’m sure you can understand that as a business we are unable to honor such a drastic price difference as that is well beyond our cost of the ringWe do have a disclaimer on our website for this reason but what happened during your order was an extremely rare occurrenceWe did offer you a 15% discount on the ring if you still wanted to order it taking this inconvenience into considerationI am sorry to hear this was not an acceptable discount for you and that you wanted to pay no more than $1,for the ringAs a fifth generation family owned business I can assure you that the error on our website is not something that was done intentionally and it is something we have since correctedWe strive for an excellent customer experience with every single transaction and I am very sorry for not accomplishing that with your orderIf you would consider another purchase in the future please do reach out to me at [redacted] and I will personally take great care of you.Sincerely, [redacted] ***
Hi [redacted] ,I am truly sorry for the pricing error you incurred on our website with your diamond ring purchaseAs we mentioned to you on the phone there was an error during the checkout process on our website when the $1,price you saw for the band went all the way down to $for no reason at all when you added it to your cartI’m sure you can understand that as a business we are unable to honor such a drastic price difference as that is well beyond our cost of the ringWe do have a disclaimer on our website for this reason but what happened during your order was an extremely rare occurrenceWe did offer you a 15% discount on the ring if you still wanted to order it taking this inconvenience into considerationI am sorry to hear this was not an acceptable discount for you and that you wanted to pay no more than $1,for the ringAs a fifth generation family owned business I can assure you that the error on our website is not something that was done intentionally and it is something we have since correctedWe strive for an excellent customer experience with every single transaction and I am very sorry for not accomplishing that with your orderIf you would consider another purchase in the future please do reach out to me at [redacted] and I will personally take great care of you.Sincerely, [redacted] ***