Carolina Sheds Reviews (%countItem)
Carolina Sheds Rating
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They actually come out of their office unlike other places! Very knowledgeable and had better quality and warranties than any other place. Saved me $800 for the same exact building down the street and around the area.
Recommend going to them first and not wasting your time.
Absolutely FRUSTRATED!! Placed order September 2017 and still no Rv shelter.
These people took our down payment and now won't answer the phone or return our calls. I say, A Bunch of Crooks!!!
we will reach out to you today using the contact information we have for you. We have a dedicated Helpdesk at [email protected]. We have zero emails from you about this and are surprised to see this review because this is the first knowledge we have had about this. Please ensure you call our main number 844-427-2437. You may have been trying to reach out using the wrong contact information for us. We see that you are a repeat customer of ours and this is actually your second structure from SHED.com. We greatly appreciate your business. We definitely need to make sure you keep our main number 844-427-2437 so you can reach us anytime without problems. We hope to turn your review into a positive review, please let us know how we can help do that.
Ronnie, We see that you have made a duplicate negative review of our company SHED.com. SHED.com is a marketplace where you can order through any builder that you choose, from a list of builders that are registered with SHED.com Your order was placed through the builder ***, by your choice. SHED.com does not schedule your order from ***, they do themselves. We have not heard from you since you contacted us on 5/7/18 - which we promptly the same day contacted *** asking them to give you an update. If you would please keep us up-to-date when you need help by contacting us instead of making a negative review that would allow us to actually help you out. Please consider removing this review and contacting us at ***@shed.com so we can assist you. We'd like a fair chance to actually help you instead of you throwing us under the bus without allowing us to assist you.
Hi, I am more than happy to remove any negative reviews just as soon as I get my carport. I trusted you to get the ball rolling and I have been very patient while waiting, ALL I WANT IS MY CARSHED AND THEN WILL GIVE YOU A HAPPY REVIEW!! Thanks
We will reach out to *** for you today to get an update. Thank you so much for allowing us to help you get your order completed with the builder you choose. We will be in touch via your email
They took the time to assist me and explain how to place an order for the size and style I wanted to buy. Good price. Really good customer service, could call anytime to see if there was any updates for delivery.
$186.72 was added to my credit card August 9th, 2017 for a deposit on a shed for a boat. The shed was to be delivered in 6-8 weeks. I have tried multiple times to contact the company to determine why it has not been delivered. After almost 12 weeks, I have requested in writing that the deposit be refunded to my credit card and have received a reply that the deposit is nonrefundable...even though they have not fulfilled their end of the agreement to provide the product promised.
We have already responded to the customer via email. and attempted to call yesterday. Attached our response to the customer. Having said that, we are also uploading the audio recording of the customer order process that we let the customer know there is a no refund policy. Clearly we are doing this for the customer, even though the customer agreed to no-refund. It's to bad the customer can't give US (SHED.com) time to respond to their complaint that was made in writing. We will still honor our email attached - but the negative reviews have to be taken off and removed and we must ask for a 5-star review on Google and with the Revdex.com as we are going above and beyond what we should have to do in this case based on the facts of when the order was placed and there being a no-refund policy.
Jan G
Advertised leadtime is 4-8weeks. Order placed 8/8. On 10/5, I called to check on order. Jan called back and said I had to work it out with ***, their installer. I disagreed and stated shed.com should handle it. I called jan on 11/8 with no reply. Attempted again 11/10 with no reply. Once I sent email stating I wanted to cancel order, shed.com immediately replied and setup delivery for 12/4. I was working and requested 12/8 and was told it would be another 4-6 weeks since I could not accommodate the installer. I then cancelled and requested deposit refund. Shed.com refused. Once we filed complaint, they agreed to refund ONLY if we reverse the complaint and placed blame on their chosen installer. Totally unprofessional.
1) We are willing to break out no-refund policy of the deposit given when the order was taken. We are willing to do this because we would like to have the review made by the customer on Google to be removed. The customer does not understand that SHED.com is a dealer for many manufacturers. Dealers in the carport industry take orders then forward them to the manufacturer to install using their crews. We are simply a representative of the manufacturer as a dealer for them. So the review for scheduling and installation problems should be directed to the manufacturer.
2) The customer states that "as advertised" - Please show us proof of this, we do not advertise that. All delivery time frames are estimated and given to us by the manufacturer.
3) The customer states "I would appreciate the $186.72 to be refunded back to the credit card since the shed has not been delivered as promised.". What was ordered and placed through SHED.com was the deposit for their structure so it can be put in as an order with the Manufacturer ***s. On the customer's receipt it states "Service of processing customers paperwork and sending order to MFG. Nonrefundable deposit is for service of processing the paperwork and order for the MFG." So the customer stating that the shed has not been delivered as promised is not relevant to the customer's deposit. We (SHED.com) does not "promise" when a customer's structure will be installed by the manufacturer they choose to order with. We are not the manufacturer or installer or scheduler. We simply take the order for the customer and properly do all of the required paperwork to get that order put in at the manufacturer.
4) The customer states "Once we filed complaint, they agreed to refund ONLY if we reverse the complaint and placed blame on their chosen installer. Totally unprofessional." Our response to this is... The customer is confused and we are trying to go above and beyond by showing the customer that since they are confused about how the carport industry works then we'll give them their refund, even though we have spent many hours with this customer placing the order, figuring out their size/pricing - doing the work we do in order to earn the deposit given by the customer, which is non-refundable... We in-fact have NO obligation to refund the deposit by the customer and we will not unless the review is removed and promised by the customer to remain removed and no further reviews be made by the customer. We have audio recording that we can upload to Revdex.com to listen to the customer agreeing to our no-refund policy of the deposit and that there is no "promise" for delivery time as the customer states.
5) If the customer is unable to agree to remove the review, then we will not be willing to refund the deposit - which is against our policy to start with being that we have completed and fulfilled our work at SHED.com.
We feel the customer is being unreasonable and hopefully the Revdex.com can express to the customer that we are in-fact going above and beyond as a company to ensure they are happy while also protecting our reputation. The customer does not seem to understand (or care to understand) SHED.com's role and instead is only making demands - which is not how issues are resolved.
We've made numerous attempts to contact this customer but the customer is ignoring us because the customer things that the Revdex.com is a form of legal action - which it is not. We hope that someone at the Revdex.com can explain to this customer our response is being very reasonable and above & beyond what duty we have to the customer.
At the end of the day, we are willing to go against our policy and refund this customer but only if we have the negative review removed from GOOGLE (and stay removed from all places) concerning this customer.
Thanks,
Jeremiah J
336-915-2008, Owner