Sign in

Carolina's Best Remodel & Repair, Inc

Sharing is caring! Have something to share about Carolina's Best Remodel & Repair, Inc? Use RevDex to write a review
Reviews Carolina's Best Remodel & Repair, Inc

Carolina's Best Remodel & Repair, Inc Reviews (1)

Paid for an estimate for repairs from water damage and never got the estimate.We called CBRR for an estimate for repairs to our house after a broken pipe flooded our first floor. [redacted] came out on January 1, 2014 to do the estimate and said she would email it to us. I paid her with a check for $75.00. After several days and no email I called and was told she would send it the next day. It still did not come and I called and left a message and she returned the call and said she was busy and it would be emailed again and she would call the next day to confirm we got it. There was no phone call or email again and now it has been over 2 weeks. I left a message on the 16th asking for a refund since we never received the estimate and a phone call letting me know it was on the way or we were going to file a complaint. Still did not get any response.Desired Settlement$75.00 refund for the estimate we never receivedBusiness Response Mr. [redacted] called and requested us to come out to estimate the damage caused by water at his home. I told him due to the distance which was to [redacted] NC from [redacted] NC there would be a 75.00 charge for coming out. He agreed. Myself and two other sub-contractors went out to his home. Were there for approximately 2 hours inspecting all damages including crawl space and inside home damage. After completing the inspection, I informed the customer that I would get back to him regarding what needed to be done. I paid two sub-contractors 30.00 each and the remaining 15.00 of the 75.00 went toward gas. I contacted him within the next two weeks and he informed me he already had a company come out to remove cabinets and counter tops. At this point it appeared that he already had another company to do the work and there appeared no reason for me to invest any more time.Consumer Response First of all, we were told we would get an estimate for the work but it would cost 75.00. Whatever the company does with the money is not our concern, we just needed the estimate and our house repaired, so we paid the 75.00. We were also told by Ms. [redacted] in one of our phone conversations, before the 2 weeks, that the estimate was finished and she just needed to email it to us, which she never did. After 2 weeks of water just sitting underneath our cabinets we felt we had to do something to help prevent any further damage, so we removed the cabinets. We couldn't just keep calling or waiting for the estimate so the repairs could get started. Even though the cabinets were removed, we still had extensive damage throughout the house and there was a lot of work still to be done so there is no reason why we shouldn't have received the estimate that we paid for. If Ms. [redacted] was not going to send the estimate because she felt the work was already being done, then why would she keep telling us she was sending it. Also, since she told us the estimate was completed already, how could she be investing any more time, as she stated in her response to my complaint. It sounds like the estimate was never actually completed or it would have been sent as promised. Seems to me any reputable company with good business sense would honor their word if they wanted to stay in business for very long.

Check fields!

Write a review of Carolina's Best Remodel & Repair, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Carolina's Best Remodel & Repair, Inc Rating

Overall satisfaction rating

Description: Remodelers

Address: PO Box 282, Ayden, North Carolina, United States, 28513-0282

Phone:

Show more...

Add contact information for Carolina's Best Remodel & Repair, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated