Carol's Bookkeeping

I have already explained the whole situation to the customer.  Our guys are paid from thetime they leave for a job, until the job is complete and they are back at the office or readyfor a next call.   If she wants to deduct 80.00 she can go ahead and do that, if she wouldhave said...

that on our phone conversation I would have agreed then.  I don't know how elseI can make her happy.

Revdex.com:
I understand I waited too late to reopen this complaint.  I was still never refunded for :45 of work not done agreed upon in the initiating complaint.  The $110 "discount" was not a discount. We had a plumber for 2 hr 15 minutes. They charged for 4.  This "discount" is correcting 1 hour of over billing but the rest was never resolved (even through previous account manager said they would refund $80).We'll give up, just disappointed to see A+ rating accompanying lack of transparency in billing and customer satisfaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I will send the difference back to the customer once we get the check.

Complaint: [redacted]
I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.)  They could cancel when they receive and we can resend?  Or they can resend the difference.  I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our house. If they were more transparent in the billing and time we paid for it would have been easier. 
Regards,
[redacted]

[redacted], we are willing to credit you the Trip Charge. For clarification, our Trip Charge covers our costs to get our Service Technician in his Service Vehicle to your residence. The clock starts when the Technician leaves the previous job and ends when he finishes the job. This may be a common misunderstanding as a lot of people may track the time a Service Technician is at their residence, but getting there is a real event, with real costs. Most, if not all service companies charge a "Trip Charge", or have a minimum charge for any service call.Thank you for your business [redacted]! I will send you a new, discounted invoice in the mail.

I do not have enough information to investigate this. An invoice number would assist me to get started. We do wish to have satisfied customers, and I will pursue this. I just need more information. I would be more than happy to get this resolved.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Thank you for assisting in this process.
Regards,
[redacted]