This is a Terrible Insurance company. Our home was a total loss due to a fire on April 24th, 2016. This company refused to pay because they said we didn't live in the home at the time of the fire. We have hired an attorney to sue them and they keep putting it off. Meanwhile we are paying a mortgage on a house that is no longer there as well as paying for a place to live. Not only did they take my premium for 2015-2016, they also took it for 2016-2017 with no house there. No one should ever have this company for home insurance.
When trying to make a claim with this company following an auto accident (they are the insurers for the at fault driver), I have had to call multiple times to follow up on the claim. The most recent call, I have been on hold for over 1.5 hours and have yet to speak with anyone. My car has yet to be repaired and I have yet to actually speak to someone to find out what is going on.
We have a home insurance policy for our house in Florida. We've paid a six month cost and all over sudden, received a letter that our insurance policy will be cancelled and also it claimed that it was a second notice. Never received any previous notices. Had to follow up with our agent who also claimed did not receive any notices. Somehow we feel it will be a rocky ride. Will definitely look for alternative insurance provider.
5 weeks after hurricane, I am still waiting for my 4th adjuster on case to submit claim. That's right the first 3 don't work there anymore. My case has fallen threw the cracks more than once. Do they care at all? Nope, just another rude person on the phone saying it's going to be a few more weeks. 0h look another hurricane coming while my roof is tarped. Does anyone there care that no one returns my many calls? Nope! I would,run from this company!
I've had this company for over 6 years, I filed 1 claim for a broken pipe that cost $800 and they decided to cancel my insurance !!!! ISN'T THIS WHAT INSURANCE IS FOR ???????? This company has a bunch of corrupt [redacted] that only pocket the money. I will write and downgrade this company for as long as I can
My story is different. An agent charged my credit card and paid themselves for a policy I never signed and did not agree to in various emails. The reason why is that one of the names on the homeowners policy is a person on that is neither on the deed or title. I told them they had to correct that and they said they would only AFTER I signed. I refused to sign until corrected and they charged my card for the year and refuse to give me my money back. I think thats a felony. This happened yesterday. They charged me for the full year and are now refusing to give me back my money until I sign a paper I have to write up cancelling a policy I never agreed to pay. My attorney will be looking into this fraud on Monday if my money is not returned to my card. I now have Lloyd's as my insurance agent so they are now keeping my money for a policy I never agreed to pay and never signed for insuring someone who is not on the deed or title. If this is how they treat those looking to get insured I can only fear if I had a claim!
How do you think is Okay to cancel a customer and put them in a HIGH RISK category when they haven't missed a payment, have excellent credit, and haven't submitted a claim (we submitted one but cancelled it due to the large deductible). that you guys had to pay out on?? Do you realize what type of business your in. We've had many insurances companies over the years and the majority have been good. You guy are not one of those. At the least, you should have had someone contact us directly (since we are your customers and deserve that respect) and explained your reasoning behind dropping us. Not at all impressed w you guys, and will NOT recommend you in the future.
I would not recommend this homeowners insurance to anyone. Called to renew my policy and was met by rude dismissive customer service reps who do not want to do their job. They are so quick to get off the phone with you and wouldnt even be bothered to send a confirmation email. Already in the process of looking for a new homeowners insurance company. What a big disappoinment, if their reps can't handle something as simple as a policy chance email how can they be trusted with claims.
This insurance is one of the worst I've ever had. I got into an accident June 11 2016, no other cars involved just mine made the report the same day, I was told someone should call me on Monday, the accident was Saturday. No one called, I called was transferred to my adjusters line which went striaght to voicemail. The next day (Tuesday) I called again, the lady was rude, and she also told me my adjuster has no time frame. It's been almost two weeks and my adjuster has not even returned any calls. No one has contacted me at all. Even left 3 messages for supervisors. This experience has been the worst. My car has been at the shop waiting for an adjuster to go look at it since Monday June 13 2016
I sustained roof damage during hurricane Mathew. I have had FedNat for about 6 years and carry hurricane insurance. This is the first time I have filed a claim. The day after the hurricane, FedNat sent a roofer out to tarp my roof. I thought boy they are on the ball! That was the last and only positive interaction I have had. Immediately, (before they even sent an adjuster) my home had to be inspected. After 6 years, two days after a hurricane! The person was very rude, he took pictures of the interior and exterior of my home. I then got a letter in the mail saying my roof was damaged and I had 15 days to fix it! To date, I have had three adjusters. The first two no longer work there. None of the three adjusters have returned phone calls and my roof is still tarped. When the current adjuster took over my claim, she told me a 54 year old woman, I needed to climb on the roof, untarp it and take more pictures for them! I politely declined and told her, the previous adjuster had already taken pictures as well as the roofing company I had first contacted and since her people tarped it they could pay to have the tarp removed, photographed and re applied. I am at the point I am filing a formal complaint with the Department of Financial Office of Insurance Regulations, in [redacted] office. With 100% negative reviews on Revdex.com I don't understand how they have an A+ rating?? If the customer service I have received is indicative of this company's response, RUN don't walk away from giving them your business.
I hit d deer on Dec 1. My car had to be towed to a tow yard beacusenof the damage.I never had anyone call to check on me, never knew the adjuster's name until I called together her info. Myriam never called me no matter how many times I called and left messages. She finally called me back after I sent her an email demanding to have an update. At this point my car had sat on the tow yard lot for 2 weeks. She informed me she would have someone pick up my car. It took another week for someone to pick up my car and it was taken to Copart. After asking about a rental car it was explained to me that I had to pay out of pocket and get reimbursed and couldn't go over a limit. There it was put on a public website without my permission. There they removed my tag and never told me where it was. After I tried again to get info about my car I was told Myriam was out for another 2 weeks after just taking 1 week off. That would make me have a loss of a car now for 3 weeks without any knowledge of where it is at. I finally got in touch with her supervisor [redacted]. She will not return any phone calls. The only way she will have any contact with me is email. After finally getting an estimate for my car, I gave permission on Dec 22 for my car to be worked on locally, even sent the address, and the shop would call me when they received it. I never heard anything and called the shop to see if my car was delivered and it wasn't. I emailed [redacted] and she didn't know where my car was. For a full week my car was lost. [redacted] never tried to contact me nor the shop to find my car. Turns out it was delivered to the wrong place for a full week. Had I not asked [redacted] where my car was, it would still be lost. She should have been keeping up with it. I finally laid eyes on my car 30 days after my wreck, still not repaired, still undrivable, still waiting on this company. My car has sat on a lot long, it has mold and mildew growing inside it.
I had the owner of a dealerships' car door blow into my car on 04/03/16. I called the claim in on 04/04/16. As of today, 04/29/16 I had not heard from an adjuster. I called to follow up and was told they could not find the claim in spite of my having a "First Notice of Loss" number. I was also hung up on 3 times even after asking for a supervisor. As an insurance agent I have to say that this company is horrible at customer service and I can't imagine how they managed to secure an A+ rating. I would never recommend this company to anyone under any circumstances.
This is a Terrible Insurance company. Our home was a total loss due to a fire on April 24th, 2016. This company refused to pay because they said we didn't live in the home at the time of the fire. We have hired an attorney to sue them and they keep putting it off. Meanwhile we are paying a mortgage on a house that is no longer there as well as paying for a place to live. Not only did they take my premium for 2015-2016, they also took it for 2016-2017 with no house there. No one should ever have this company for home insurance.
When trying to make a claim with this company following an auto accident (they are the insurers for the at fault driver), I have had to call multiple times to follow up on the claim. The most recent call, I have been on hold for over 1.5 hours and have yet to speak with anyone. My car has yet to be repaired and I have yet to actually speak to someone to find out what is going on.
We have a home insurance policy for our house in Florida. We've paid a six month cost and all over sudden, received a letter that our insurance policy will be cancelled and also it claimed that it was a second notice. Never received any previous notices. Had to follow up with our agent who also claimed did not receive any notices. Somehow we feel it will be a rocky ride. Will definitely look for alternative insurance provider.
5 weeks after hurricane, I am still waiting for my 4th adjuster on case to submit claim. That's right the first 3 don't work there anymore. My case has fallen threw the cracks more than once. Do they care at all? Nope, just another rude person on the phone saying it's going to be a few more weeks. 0h look another hurricane coming while my roof is tarped. Does anyone there care that no one returns my many calls? Nope! I would,run from this company!
I've had this company for over 6 years, I filed 1 claim for a broken pipe that cost $800 and they decided to cancel my insurance !!!! ISN'T THIS WHAT INSURANCE IS FOR ???????? This company has a bunch of corrupt [redacted] that only pocket the money. I will write and downgrade this company for as long as I can
My story is different. An agent charged my credit card and paid themselves for a policy I never signed and did not agree to in various emails. The reason why is that one of the names on the homeowners policy is a person on that is neither on the deed or title. I told them they had to correct that and they said they would only AFTER I signed. I refused to sign until corrected and they charged my card for the year and refuse to give me my money back. I think thats a felony. This happened yesterday. They charged me for the full year and are now refusing to give me back my money until I sign a paper I have to write up cancelling a policy I never agreed to pay. My attorney will be looking into this fraud on Monday if my money is not returned to my card. I now have Lloyd's as my insurance agent so they are now keeping my money for a policy I never agreed to pay and never signed for insuring someone who is not on the deed or title. If this is how they treat those looking to get insured I can only fear if I had a claim!
How do you think is Okay to cancel a customer and put them in a HIGH RISK category when they haven't missed a payment, have excellent credit, and haven't submitted a claim (we submitted one but cancelled it due to the large deductible). that you guys had to pay out on?? Do you realize what type of business your in. We've had many insurances companies over the years and the majority have been good. You guy are not one of those. At the least, you should have had someone contact us directly (since we are your customers and deserve that respect) and explained your reasoning behind dropping us. Not at all impressed w you guys, and will NOT recommend you in the future.
I would not recommend this homeowners insurance to anyone. Called to renew my policy and was met by rude dismissive customer service reps who do not want to do their job. They are so quick to get off the phone with you and wouldnt even be bothered to send a confirmation email. Already in the process of looking for a new homeowners insurance company. What a big disappoinment, if their reps can't handle something as simple as a policy chance email how can they be trusted with claims.
This insurance is one of the worst I've ever had. I got into an accident June 11 2016, no other cars involved just mine made the report the same day, I was told someone should call me on Monday, the accident was Saturday. No one called, I called was transferred to my adjusters line which went striaght to voicemail. The next day (Tuesday) I called again, the lady was rude, and she also told me my adjuster has no time frame. It's been almost two weeks and my adjuster has not even returned any calls. No one has contacted me at all. Even left 3 messages for supervisors. This experience has been the worst. My car has been at the shop waiting for an adjuster to go look at it since Monday June 13 2016
I sustained roof damage during hurricane Mathew. I have had FedNat for about 6 years and carry hurricane insurance. This is the first time I have filed a claim. The day after the hurricane, FedNat sent a roofer out to tarp my roof. I thought boy they are on the ball! That was the last and only positive interaction I have had. Immediately, (before they even sent an adjuster) my home had to be inspected. After 6 years, two days after a hurricane! The person was very rude, he took pictures of the interior and exterior of my home. I then got a letter in the mail saying my roof was damaged and I had 15 days to fix it! To date, I have had three adjusters. The first two no longer work there. None of the three adjusters have returned phone calls and my roof is still tarped. When the current adjuster took over my claim, she told me a 54 year old woman, I needed to climb on the roof, untarp it and take more pictures for them! I politely declined and told her, the previous adjuster had already taken pictures as well as the roofing company I had first contacted and since her people tarped it they could pay to have the tarp removed, photographed and re applied. I am at the point I am filing a formal complaint with the Department of Financial Office of Insurance Regulations, in [redacted] office. With 100% negative reviews on Revdex.com I don't understand how they have an A+ rating?? If the customer service I have received is indicative of this company's response, RUN don't walk away from giving them your business.
I hit d deer on Dec 1. My car had to be towed to a tow yard beacusenof the damage.I never had anyone call to check on me, never knew the adjuster's name until I called together her info. Myriam never called me no matter how many times I called and left messages. She finally called me back after I sent her an email demanding to have an update. At this point my car had sat on the tow yard lot for 2 weeks. She informed me she would have someone pick up my car. It took another week for someone to pick up my car and it was taken to Copart. After asking about a rental car it was explained to me that I had to pay out of pocket and get reimbursed and couldn't go over a limit. There it was put on a public website without my permission. There they removed my tag and never told me where it was. After I tried again to get info about my car I was told Myriam was out for another 2 weeks after just taking 1 week off. That would make me have a loss of a car now for 3 weeks without any knowledge of where it is at. I finally got in touch with her supervisor [redacted]. She will not return any phone calls. The only way she will have any contact with me is email. After finally getting an estimate for my car, I gave permission on Dec 22 for my car to be worked on locally, even sent the address, and the shop would call me when they received it. I never heard anything and called the shop to see if my car was delivered and it wasn't. I emailed [redacted] and she didn't know where my car was. For a full week my car was lost. [redacted] never tried to contact me nor the shop to find my car. Turns out it was delivered to the wrong place for a full week. Had I not asked [redacted] where my car was, it would still be lost. She should have been keeping up with it. I finally laid eyes on my car 30 days after my wreck, still not repaired, still undrivable, still waiting on this company. My car has sat on a lot long, it has mold and mildew growing inside it.
I had the owner of a dealerships' car door blow into my car on 04/03/16. I called the claim in on 04/04/16. As of today, 04/29/16 I had not heard from an adjuster. I called to follow up and was told they could not find the claim in spite of my having a "First Notice of Loss" number. I was also hung up on 3 times even after asking for a supervisor. As an insurance agent I have to say that this company is horrible at customer service and I can't imagine how they managed to secure an A+ rating. I would never recommend this company to anyone under any circumstances.