we have spoke with Mr*** and we will be refunding him for both services that he had out our location in the amount of $and then the original amount of $
Complaint: ***
I am rejecting this response because:this is not my case and I have several voicemails from the
district manager trying to reach me I have nothing to say to him he was supposed to fix this weeks ago and never did I want a refund of what I'm asking so that I can get my car fixed thank you
Regards,
*** ***
we do apologize for not be able to get your light reset for youwe service thousands of vehicles daily and everyone is differentI am sorry that location was unable to complete the task for youif you like we can refund you $for the inconvenience of this
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They need to contact Centex not U-Haul. I left a copy of the Centex invoice with the manager at Jiffy Lube. It took Centex minutes to fix the lighting problem with the trailer. The rest of the time was spent figuring out what was wrong and then getting the material to fix the problem
Regards,
*** ***
We have talked with the store regarding this claim and discussed with them the policy and procedures that they should have followed. They are always supposed to go over all vehicle manufacture recommendations on the different types of oil that we offer. We will refund the customer the
difference between the conventional oil and the Synthetic oil. We are working on the amount now and will issue the customer that refund
From: Jiffy Lube Store *** [mailto:***] Sent: Tuesday, August 04, 9:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** They issue with ** *** has been resolved and will continue to be a
valued customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Well this is a work in progress. The rims that they have are not the original ones that come from the dealer, We have only found one that matches exactly and they need 2. We have found a set of 4 that she liked but not sure if the husband likes. we are awaiting a response from them.
We have spoken with the customer and its all taken care of. She was reading the dipstick with the Engine running which will give you a wrong reading. Everything is ok, please close case.
Mr. [redacted] Please contact [redacted] and he will verify your mailing address and get you a full refund in the amount of $114.52 Once Mr. [redacted] obtains your mailing address, he will request a refund check and you will receive it within 10 to 14 days from the day it's requested. We apologize for your inconvenience and hope you will afford us the opportunity to rectify these issues and gain your confidence back. [redacted] can be contacted at [redacted] or you may call him directly at [redacted]
[redacted]
I am rejecting this response because:Jiffy Lube [redacted] April 11, 2017 Business Location[redacted] Chose this location because of convince, not price. cost of service was comparable to dealer. Arrived at location, asked attendant if they could provide oil change and inspection. Asked if they would reset the oil change reminder message. He responded,'Oh yes sir, that is part of our service to you." Attendant drove car in service bay. He didn't know how to open the hood. I had to show him. that should have been a clue at that point! After paying for service and preparing to drive out, noticed oil change message was still illuminated. Attendant attempted to correct but was apparent he did not know what he was doing, Manager told me I would have to take the vehicle to dealer for reset but they would' give me a discount on next service. Submitted a complaint to Jiffy Lube, was advised that any action would be through [redacted] Contacted them and was contacted by their representative, assured me that problem would be corrected next day. Said there was new management in place and they would be glad to reset my message. He also said that my next oil change was free. He said he would inform the new manager to expect me the next day. Went in as instructed, manager, I believe [redacted] began to search the internet for instructions. He worked for about an hour and never was able to correct the problem, In disgust, I went home, did some research on the internet and in 30 minutes had problem corrected.One location manager offered a discount, A[redacted] offer4d a refund, neither addressed my problem or followed up. A complete refund is being sought.
Regards,
[redacted]
I spoke with ** the District manager this morning, he stated that the store is in contact with U-Haul to get a better invoice with all the charges broke down in details so that we can see what all we need to refund to the customer.
I noticed after I responded to the first Revdex.com that I accidently responded with the wrong info, I then tried to contact Ms. [redacted] to let her know and I had to leave a message. I have contacted [redacted] and he has left several messages for her as well. we need her to contact AJ so that we can get this addressed at [redacted]
we have spoke with Mr*** and we will be refunding him for both services that he had out our location in the amount of $and then the original amount of $
Complaint: ***
I am rejecting this response because:this is not my case and I have several voicemails from the
district manager trying to reach me I have nothing to say to him he was supposed to fix this weeks ago and never did I want a refund of what I'm asking so that I can get my car fixed thank you
Regards,
*** ***
we do apologize for not be able to get your light reset for youwe service thousands of vehicles daily and everyone is differentI am sorry that location was unable to complete the task for youif you like we can refund you $for the inconvenience of this
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They need to contact Centex not U-Haul. I left a copy of the Centex invoice with the manager at Jiffy Lube. It took Centex minutes to fix the lighting problem with the trailer. The rest of the time was spent figuring out what was wrong and then getting the material to fix the problem
Regards,
*** ***
I have been in contact with *** and I will be calling the Dealership to gather all information on this claim
We have talked with the store regarding this claim and discussed with them the policy and procedures that they should have followed. They are always supposed to go over all vehicle manufacture recommendations on the different types of oil that we offer. We will refund the customer the
difference between the conventional oil and the Synthetic oil. We are working on the amount now and will issue the customer that refund
From: Jiffy Lube Store *** [mailto:***] Sent: Tuesday, August 04, 9:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** They issue with ** *** has been resolved and will continue to be a
valued customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Well this is a work in progress. The rims that they have are not the original ones that come from the dealer, We have only found one that matches exactly and they need 2. We have found a set of 4 that she liked but not sure if the husband likes. we are awaiting a response from them.
We have spoken with the customer and its all taken care of. She was reading the dipstick with the Engine running which will give you a wrong reading. Everything is ok, please close case.
Mr. [redacted] Please contact [redacted] and he will verify your mailing address and get you a full refund in the amount of $114.52 Once Mr. [redacted] obtains your mailing address, he will request a refund check and you will receive it within 10 to 14 days from the day it's requested. We apologize for your inconvenience and hope you will afford us the opportunity to rectify these issues and gain your confidence back. [redacted] can be contacted at [redacted] or you may call him directly at [redacted]
Complaint:...
[redacted]
I am rejecting this response because:Jiffy Lube [redacted] April 11, 2017 Business Location[redacted] Chose this location because of convince, not price. cost of service was comparable to dealer. Arrived at location, asked attendant if they could provide oil change and inspection. Asked if they would reset the oil change reminder message. He responded,'Oh yes sir, that is part of our service to you." Attendant drove car in service bay. He didn't know how to open the hood. I had to show him. that should have been a clue at that point! After paying for service and preparing to drive out, noticed oil change message was still illuminated. Attendant attempted to correct but was apparent he did not know what he was doing, Manager told me I would have to take the vehicle to dealer for reset but they would' give me a discount on next service. Submitted a complaint to Jiffy Lube, was advised that any action would be through [redacted] Contacted them and was contacted by their representative, assured me that problem would be corrected next day. Said there was new management in place and they would be glad to reset my message. He also said that my next oil change was free. He said he would inform the new manager to expect me the next day. Went in as instructed, manager, I believe [redacted] began to search the internet for instructions. He worked for about an hour and never was able to correct the problem, In disgust, I went home, did some research on the internet and in 30 minutes had problem corrected.One location manager offered a discount, A[redacted] offer4d a refund, neither addressed my problem or followed up. A complete refund is being sought.
Regards,
[redacted]
I spoke with ** the District manager this morning, he stated that the store is in contact with U-Haul to get a better invoice with all the charges broke down in details so that we can see what all we need to refund to the customer.
I noticed after I responded to the first Revdex.com that I accidently responded with the wrong info, I then tried to contact Ms. [redacted] to let her know and I had to leave a message. I have contacted [redacted] and he has left several messages for her as well. we need her to contact AJ so that we can get this addressed at [redacted]