For many reasons we will not be giving a refund on the pictures referred to in the complaint. While this client may have what seems to be valid complaints, it is actually out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations...
of why we will not be refunding. -Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait) -Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself) -Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)With this particular client, we have already informed her that we will reserve our right to no longer do business with her.
For many reasons we will not be giving refunds on the MHS cheer pictures. Many of the complaints are out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations of why we will not be refunding.
-Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait)
-Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself)
-Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)
However, we are human and with a large group of girls it is possible we made a mistake, so if there is anything wrong with the editing of your pictures we would be happy to correct it and have it reprinted free of charge.
For many reasons we will not be giving a refund on the pictures referred to in the complaint. While this client may have what seems to be valid complaints, it is actually out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations...
of why we will not be refunding. -Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait) -Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself) -Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)With this particular client, we have already informed her that we will reserve our right to no longer do business with her.
For many reasons we will not be giving refunds on the MHS cheer pictures. Many of the complaints are out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations of why we will not be refunding.
-Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait)
-Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself)
-Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)
However, we are human and with a large group of girls it is possible we made a mistake, so if there is anything wrong with the editing of your pictures we would be happy to correct it and have it reprinted free of charge.