Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: Joan [redacted] CS As't Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @carouselchecks.com I have reached out to our customer through email to apologize for the miscommunication and to explain why we cannot print the order as is due to copyright infringementI have refunded her $for the order and am sending her some preprinted checks at no charge to get her through until she can purchase checks to her likingI have offered to have her send me any photos she would like to use for her order so I can advise whether they would be acceptable under the Custom Photo copyright guidelinesI believe the customer is satisfied with our resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Joan [redacted] their assistant manager, was very kind and helpful with the situationShe has credited my bank account and has offered to assist me in finding the right photo to print my checks and is sending me parchment checks, free of charge, to use until I get my order updated and printedI will continue to do business with them because of her
Hello,Thank you for the opportunity to respond to the complaintOur sincerest apologies to Mr [redacted] for the inconvenience due to the fraudulent activity on his accountWe have several measures to prevent fraud like this from happening, however, it is possible that occasionally can order can get through the system without being detectedWe have worked with Mr [redacted] and contacted the collection agency to notify them that Mr ***'s debt was incurred fraudulently per his requestKindest Regards,Joan [redacted] Carousel Checks Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: Joan [redacted] CS A
s't Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @carouselchecks.com I have reached out to our customer through email to apologize for the miscommunication and to explain why we cannot print the order as is due to copyright infringementI have refunded her $for the order and am sending her some preprinted checks at no charge to get her through until she can purchase checks to her likingI have offered to have her send me any photos she would like to use for her order so I can advise whether they would be acceptable under the Custom Photo copyright guidelinesI believe the customer is satisfied with our resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Joan [redacted] their assistant manager, was very kind and helpful with the situationShe has credited my bank account and has offered to assist me in finding the right photo to print my checks and is sending me parchment checks, free of charge, to use until I get my order updated and printedI will continue to do business with them because of her
Hello,Thank you for the opportunity to respond to the complaintOur sincerest apologies to Mr [redacted] for the inconvenience due to the fraudulent activity on his accountWe have several measures to prevent fraud like this from happening, however, it is possible that occasionally can order can get through the system without being detectedWe have worked with Mr [redacted] and contacted the collection agency to notify them that Mr ***'s debt was incurred fraudulently per his requestKindest Regards,Joan [redacted] Carousel Checks Customer Service