Carousel Consignments, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was a regular customer of the business I am familiar with the type of merchandise that they accept at the business and have purchased several items in the store(clothes, coats, shoes and purses) After I made the appointment an employee of the company called me to tell me to view the company website that listed the type of merchandise that I could consign at the storeI carefully selected items from my closet that I knew would sellI was told that they are at the end of accepting summer items and starting to select winter items from consigners, but bring everythingI brought some items that were sleeveless,but could be worn in the during the Fall with a sweaterI had no intention of selecting items from my closet, paying to have them dry cleaned and placing them on hangers if I thought that they would not sellThe items that I selected were name brand items - [redacted] , ***, etcThey were not in poor conditionThey were items that I was currently wearing for work in an office or never worn with tagsI also brought a box of shoes that were never wornIf the items were not selected by Carousal Consignment, I planned to list them on eBay or another online consignment storeI never intended to give the items away to the Salvation Army or GoodwillI would have either kept the items that were considered Spring/Summer and sold them next yearI left the back of the store and asked a person in the front of the store if she would call me Not if she would call me to the backWhen I left the store a person in the store could have easily called the phone number that they had on record for meIt was my cell phone numberThe store kept several of my items and listed them to sell without my permissionThey never called me to return to the store to sign a contract When I called back, the person that I talked to on the phone said that one of my items already sold What were they going to do with the money that they made from selling my itemsI never was given the opportunity to sign a contract and had no idea that they would give away my property They did not tell me that they only take items per appointmentI made four trips to the carThree trips to retrieve arm fulls of clothes on hangers and one trip to retrieve the box of shoesAt no time did they stop me from bringing in my items Regards, [redacted] ( [redacted] )

Carousel Consignments Apr (days ago)to me In reference to item ***, the item was found and returned to the consignerThe consigner has signed a contract that states we are not responsible for lost or stolen itemsWe take great
care of our consigners items but it is retail and theft does occur on occasionplease let me know if you need any other information.Thank You,
Evelyn A***Carousel Consignments###-###-####

To Whom it Concerns,*** *** did schedule an appointment with us on July 23, When she called us we explained that we take items by appointment onlyWe take items or less per apptand items must be in like new conditionThe reason for an appointment is to enter their
information into our system, go over the contract and give them a receipt for their items.She showed up on time for her appointment and we were finishing with a consigner at the time she arrivedWe told her we would call her to the back when we were ready for herShe left her items not telling anyone she was leavingWe did take several items that we felt we could sell and held the rest of the unsellable items for over a weekWe did not donate the items the same dayThe items we did not accept were in very poor condition and had no resale valueIf we could have sold them for her we would have added them to the other items we did takeAt the time she left her items in our store she had no contract with us and we had signed no receipt accepting ownership of these itemsShe abandoned her items for several days at the stores expenses and timeSincerely,
Evelyn Aowner

To Whom it Concerns,*** *** did schedule an appointment with us on July 23, When she called us we explained that we take items by appointment onlyWe take items or less per apptand items must be in like new condition.The reason for an appointment is to enter their information into our
system, go over the contract and give them a receipt for their items.She showed up on time for her appointment and we were finishing with a consigner at the time she arrivedWe told her we would call her to the back when we were ready for her.She left her items not telling anyone she was leavingWe did take several items that we felt we could sell and held the rest of the unsellable items for over a weekWe did not donate the items the same day.The items we did not accept were in very poor condition and had no resale valueIf we could have sold them for her we would have added them to the other items we did take.At the time she left her items in our store she had no contract with us and we had signed no receipt accepting ownership of these itemsShe abandoned her items for several days at the stores expenses and time.Sincerely,Evelyn A.owner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Carousel Consignments <carouselconsignments@[redacted].com>Apr 14 (2 days ago)to me In reference to item [redacted], the item was found and returned to the consigner. The consigner has signed a contract that states we are not responsible for lost or stolen items. We take great care of our...

consigners items but it is retail and theft does occur on occasion. please let me know if you need any other information.Thank You,Evelyn A[redacted]Carousel Consignments###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was a regular customer of the business.   I am familiar with the type of merchandise that they accept at the business and have purchased several items in the store. (clothes, coats, shoes and purses)  After I made the appointment an employee of the company called me to tell me to view the company website that listed the type of merchandise that I could consign at the store. I carefully selected items from my closet that I knew would sell. I was told that they are at the end of accepting summer items and starting to select winter items from consigners, but bring everything. I brought some items that were sleeveless,but could be worn in the during the Fall with a sweater. I had no intention of selecting items from my closet, paying to have them dry cleaned and placing them on hangers if I thought that they would not sell. The items that I selected were name brand items - [redacted], [redacted], etc. They were not in poor condition. They were items that I was currently wearing for work in an office or never worn with tags. I also brought a box of shoes that were never worn. If the items were not selected by Carousal Consignment, I planned to list them on eBay or another online consignment store. I never intended to give the items away to the Salvation Army or Goodwill. I would have either kept the items that were considered Spring/Summer and sold them next year. I left the back of the store and asked a person in the front of the store if she would call me.  Not if she would call me to the back. When I left the store a person in the store could have easily called the phone number that they had on record for me.. It was my cell phone number. The store kept several of my items and listed them to sell without my permission. They never called me to return to the store to sign a contract.  When I called back, the person that I talked to on the phone said that one of my items already sold.  What were they going to do with the money that they made from selling my items. I never was given the opportunity to sign a contract and had no idea that they would give away my property.    They did not tell me that they only take 20 items per appointment. I made four trips to the car. Three trips to retrieve arm fulls of clothes on hangers and one trip to retrieve the box of shoes. At no time did they stop me from bringing in my items.
Regards,
[redacted] ([redacted])

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I was a regular customer of the business.   I am familiar with the type of merchandise that they accept at the business and have purchased several items in the store. (clothes, coats, shoes and purses)  After I made the appointment an employee of the company called me to tell me to view the company website that listed the type of merchandise that I could consign at the store. I carefully selected items from my closet that I knew would sell. I was told that they are at the end of accepting summer items and starting to select winter items from consigners, but bring everything. I brought some items that were sleeveless,but could be worn in the during the Fall with a sweater. I had no intention of selecting items from my closet, paying to have them dry cleaned and placing them on hangers if I thought that they would not sell. The items that I selected were name brand items - [redacted], [redacted], etc. They were not in poor condition. They were items that I was currently wearing for work in an office or never worn with tags. I also brought a box of shoes that were never worn. If the items were not selected by Carousal Consignment, I planned to list them on eBay or another online consignment store. I never intended to give the items away to the Salvation Army or Goodwill. I would have either kept the items that were considered Spring/Summer and sold them next year. I left the back of the store and asked a person in the front of the store if she would call me.  Not if she would call me to the back. When I left the store a person in the store could have easily called the phone number that they had on record for me.. It was my cell phone number. The store kept several of my items and listed them to sell without my permission. They never called me to return to the store to sign a contract.  When I called back, the person that I talked to on the phone said that one of my items already sold.  What were they going to do with the money that they made from selling my items. I never was given the opportunity to sign a contract and had no idea that they would give away my property.    They did not tell me that they only take 20 items per appointment. I made four trips to the car. Three trips to retrieve arm fulls of clothes on hangers and one trip to retrieve the box of shoes. At no time did they stop me from bringing in my items.
Regards,
[redacted] ([redacted])