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Carousel Kidsignment Boutique, LLC

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Reviews Carousel Kidsignment Boutique, LLC

Carousel Kidsignment Boutique, LLC Reviews (8)

[redacted] and The Revdex.com We have had several email exchanges with [redacted] regarding her consignor account with our storeWe have tried to resolve these issues directly with her and answered her inquiries, but she has chosen to search for an alternative means of action given that she feels displeased with our response.To help you better understand here is some background on our organization and our consignment process.We are a children's consignment storeWe take items on traditional consignment, which means that consignors are paid after items sellOnce an item sells the consignor takes a portion of the proceeds and the store takes a portion of the proceeds as agreed upon in our consignor agreementConsignors have the option to be paid in store credit or cash payoutsWe do not offer a flat rate payout option(More information can be found in the payment section of our attached consignor agreement) [redacted] came into our location to become a consignorWhen a consignor comes into our location to consign we ask first if they have ever consigned with us in the pastIf they have not we ask if they have been to our website to see all of our restrictions and requirements for taking in consignmentShe was given a copy of our consignment agreement for her reference and signed up as a consignor by filling out our consignor card, initialing, signing and confirming that she had received a copy of the consignor agreement and denoting YES, when asked; Do you wish to donate unsold items? She also initialed that she received a copy, read and agreed with the consignor information agreement and sale guidelinesAnd also initialed that items are to the best of her knowledge not stolen(See attached consignor card)Unsold items are items are items that we either 1) try to sell at the store and were not purchased by the end of the consignment period or 2) items that did not meet our criteria to be sold, inventoried or displayed in the storeThere are several reasons as to why an item may not be sold in the store; The item was a brand we don't resell, a list of brands that we do not accept are listed on our websiteThese items are so low priced new that resale is not profitable for the store or the consignor to resellAn item may also be declined due to the style of clothing, season of the clothing, unappealing content or images, or simply too plain to draw interest from buyersItems are also inspected thoroughly for stains, excessive wear, and resale condition(This is denoted in our contract.) We try to do our best on initial inspection of these items to identify items we will not resell upon initial inspection, however a final inspection of each piece of clothing is done prior to hanging it on a hangar and creating a tag when entering the item into our systemSimply put, the initial drop off is a sorting, a preview vetting of items and then from there upon secondary review, items are tagged and placed on the floor for saleThe consignor agreement states that "the stores decision on acceptance of items and pricing of items is final." The items entered into the system that do not sell at then end of the consignment season will have a changed status of donate or returned based on the sellers preferenceItems that are not accepted after the second vetting and denoted to be donated are placed in a donation box, if the consignor request that the items are not donated, items are bagged and the consignor is notified that they have items to pick up.Once an item is tagged and displayed for sale our consignor can see that item reflected in their online consignor accessItems that are not placed for sale are not recorded in the inventory system as the process is extremely time consuming and would be in an excess of 15,individual piecesOur active inventory exceeds 4,pieces showing that only about 1/of items that are brought into our store are actually placed for sale [redacted] failed to understand the distinction between an item that was inventoried for sale and did not sell and was removed from inventory and donated versus items that were never listed for sale and were donated directly on as a result of not meeting the above criteriaIn her emails to us there has been no mention of the other items that were active sales pieces then converted to donation.We do have two fees associated with our consignor accounts, both explained in the payment section of the consignor agreementThe first is a $monthly fee that is not directly charged to a consignor unless they have an active account (Active accounts are any accounts with inventory currently active within the inventory systemThis will only be a fee deducted from total payout and not charged to consignors directly.) we do not exchange any cash upfrontThis fee allows access to the Online Consignor software system that allows our consignors to access their accounts 24/from their smart phone, laptop or any computer system to determine the accounts standingThis is a resource that we provide to consignors as a tool that allows them to know what items are listed (i.eAccepted items for sale), see what price they are sold at and what their current payout balance isThis is how [redacted] was able to view that the we took items as priority entries into her accountHer general items were then put in order behind other consignors who had dropped off itemsShe was informed of this process in person upon drop off and in email that there were other consignors in front of her in the queuePer the email she referenced in her claim [redacted] has had access to this for over four months and it is only this week that we are hearing about this issueThe second fee we charge is a check fee.Regarding time of Closure for the store during the Holiday period; we were closed from December 25th until January 2nd, the only other time of closure was for three days following a burst pipe due to extreme weather that was out of our controlHer assumption of an extended consignment period is just that, an assumptionIn the aftermath of the pipe event we had some shoe inventory that was damaged and unsellable [redacted] had one pair of sneakers that falls into that category, that item was removed from the inventory and marked as damagedThe price of that set of sneakers was $that would result in a payout of $that of course would be if the item would have soldThere is no guarantee when items are brought in that they will sell, and in addition if it did not sell it would have been donated, as per her written requestAdditionally the consignor agreement stated under Security that "items accepted for sale are left at the risk of the ownerWe will do our best to safeguard your items, but Carousel Kidsignment Boutique is not responsible for loss or damage by handling, fire, theft, shoplifting, accident or any other cause." Furthermore under Liability it states "Carousel Kidsignment Boutique will not be held liable for any consignor lossesConsignor agrees to indemnify and hold harmless Carousel Kidsignment Boutique against any damages or claims that may arise in connection with the Consignor’s activities of any kind."To recap [redacted] holds the belief that her items were in new/ gently used condition, this is subjective, and from our vetting procedures far from realityWe often have consignors bring in large trash bags or bins full of items to have us resell, and in the end we take a handful of items for saleFrom there items are returned or donated [redacted] chose to donateAdditionally, there is no guarantee that an item that has been accepted for resale will actually sell during the consignment periodWe have attached a copy of the consignor agreement, this is also public information posted on our website, as well as printed out and handed to the consignor who must also initial and sign our copy of their consignment card that they both received and will abide by the agreementWe have also included a copy that [redacted] signed and initialed that clearly states her decision to donate items.Our goal is to provide high quality items for our customers; this is the basis for our selection guidelinesCarousel Kidsignment Boutique reserves the right to pull any items that do not meet that standardThe stores decision on acceptance of items and pricing of items are final[redacted] has also wavered in her email as to how many items she has dropped off to our locationIn some of her correspondence to us she states space bags were left and in others she says two binsI am not sure if she knows exactly what she did or did not bring in let alone accessing it's value at $[redacted] chose to donate all unsold items and therefore is not entitled to, or can she document any claims of wrongdoingWe have not treated her differently than any of our other ConsignorsWe are a small business that is coming up on its one year anniversaryWe have attached the following supporting documents: a copy of the consignor agreement, her initialed and signed consignor card [redacted] still has active items in our system that we will be pulling and placing aside for her to pick upAdditionally, we will cut her a check for $19.38, this is bending our policy (account balances under $will be applied as store credit only and a $fee will be deducted to issue a check) and pay her out for the items that she did sell during the consignment period when she retrieves her remaining itemsWe hope that this email explains that we as an organization did our best to be a resource to [redacted] ***, have held up our end of the consignment agreement and that we simply followed her written request to donate itemsThank you for your time and consideration.Christopher KoppOwnerCarousel Kidsignment Boutiquewww.carouselkidsignmentboutique.com860-946-0594store@carouselkidsignment...

[redacted] , and the Revdex.com,This is in direct response to the continued rejection and disregard for written signed documentation that [redacted] signed and agreed to on 12/05/ [redacted] clearly states that she wishes to donate any unsold items, she was asked this question verbally and this was reinforced with her signature on the receipt of both the agreement and asking if she wishes to donate unsold items, this signature directly clears us of any wrongdoing as we were following written instructions from the customer regarding her unsold inventory [redacted] indicated that she came in the middle of an extremely busy time frame, where it is uncommon for us to inspect piece after piece of incoming inventory thoroughlyIn addition MsD [redacted] is a volunteer that assists at the store and would not have the authority, or give the indication that every piece would be soldThat is not our standard process and we cannot and will not guarantee the sale of all items taken inThis is why in writing we state that all items will be inspected and vetted and items that meet our criteria will be placed for saleThere are several reasons again as to why we would not place inventory for sale indicated all within writing on our agreement and website [redacted] had several items that were vetted and placed into inventory and despite best efforts only a fraction of her items were soldThus even items that met high standards for sale did not sell [redacted] was also given the option to retain any items at the time of signing the agreement [redacted] chose to donate any unsold itemsThe consignor information package that was included was the updated version I have attached the original documentThe only change from the updated version and the original agreement is that the consignment cycle was increased from days to days, a change to the receipt which asked customers to initial that items were not stolen, and the $monthly fee for the online software accessAll other policies and statements remain the same [redacted] received this copy on the day she enrolled as a consignor, as it is a mandatory practice at the store, and she signed for receiving the copy of the agreementIn addition the agreement is clearly visible and accessible on our website for referenceItems listed within the online inventory are placed for saleCKB retains the right to place only the items that they deem worthy are placed for sale within the store [redacted] had several items that were placed for sale in the store carried through the remainder of the Winter consignment session, and then removed from the shelves and donatedItems only entered into the store inventory were determined to be worthy for saleIf an item is listed for sale and does not sell than it will be removed from the inventory and altered in the online inventory system to indicate that it was either returned to the consignor or donated based on their response to whether they want to donate itemsItems that are not listed for sale hold no monetary value to both CKB and the consignors they will be either returned to the consignor or placed into donation [redacted] is correct we took slightly longer than expected to place her remaining items into the sales systemWe had twelve consignors slated in front of her in the inventory processI am a sole owner, and the only employee in the storeDuring the month of December in an effort to speed up the inventory process I had three volunteers help out at the storeThey were volunteers, and helped with hanging and tagging items after I had inspected and entered each piece into the store inventory systemThe process was extremely time consuming as in the winter consignment period we labeled more than 6,pieces for saleWe were one week late in our estimate as to when we would complete her inventory With regard to [redacted] asking that we enter all inventory that is selected for sale and those that are not, would have increased this time frame to several more weeks beyond the given dates, and would be so time consuming that it would prevent me from conducting business.Itemized donation receipts according to the [redacted] are only required by a registered charity, and only required if a donation value exceeds $We are a LLC that believes in making charitable donations of unsold merchandise to help the less fortunateWe donate items that either do not reach our sales standards or were placed for sale and do not sell and consignors have asked for us to donate on instead of returning their items.When determining the value [redacted] is asking for $in compensation, this first does not meet the standard of $required for an itemized deduction receipt, secondly [redacted] is greatly overvaluing what her inventory of used clothing is worth.This statement was pulled directly from The [redacted] website regarding the value of used clothing, and donations:"Used clothing and other personal items are usually worth far less than the price you paid for themValuation of items of clothing does not lend itself to fixed formulas or methodsThe price that buyers of used items actually pay in used clothing stores, such as consignment or thrift shops, is an indication of the value"This statement shows that pricing for used clothes is not an exact science and there is no direct formula or method, but they believe that Consignment stores and the customers who purchase these items set the value of her clothingWe as an organization did our best to sell her items, as each sold item resulted in additional revenue for our storeWhen items do not sell there is no monetary gain for the store or the consignorOnce the Winter consignment period ended we pulled winter items from the shelves and either bagged and returned them to the consignor or set them aside to be donatedThere were items left on [redacted] ***'s account that were kept in an effort to sell through the Spring/ Summer consignment period, but after receiving her complaint we have removed those items from the shelves and bagged them and are happy to return those items back to herIn addition to returning those items we are going to waive the $monthly fee charged for three months of consignor access as she did not have a signed copy of the change to our consignment agreementAdditionally we are going to waive the $check fee that she agreed to, just to close this matter outThis would equal a payout of $This was the true value of her sold items and what the consumer was willing to pay for her used clothing.CKB again emphasize that [redacted] could have received every item back that was either unsold or not placed for sale by choosing to have her items returnedShe waived that option and put in writing her desire to donateWe have a copy of a signed receipt of our agreement that she would not hold Carousel Kidsignment Boutique financially liable for any unsold inventory, which she has violated.CKB maintains that we did our best as an organization to sell [redacted] ***'s items, We provided her with an online management tool to keep track of her itemsHer claim that we owe her for unsold items is both a violation of our agreement and grossly overstated in valueIn comparison to her anticipated value versus her actual gain, over the last months our largest payout to a single consignor was $and that consignor's sold inventory included a bunk bed set, a high end swing, and a pack n' play systemWe have included a report from our inventory system that shows what items were listed for sale, the number entered into inventory and her complete account historyThis shows that we placed the majority of her items for sale into our system,and onto our store shelves, they simply did not sellWe maintain that we are not responsible for any other financial payout than the above stated $20.38.CKB considers this matter closed.Thank you again,Christopher K***Owner [redacted] ###-###-####Complaint: [redacted] I am rejecting this response because:The consignment agreement clearly states -"Do you wish to donate your unsold items?" as to which I stated yes When I dropped off the clothing MsD [redacted] looked at each piece of clothing not once mentioning they could not sell nor were interested in selling the item, which if she had I would have then taken them homeThe Consignor Information Packet and Sale Guidelines were created on 01/14/114pm and last modified on01/24/451pm, last printed on 01/24/341pm so this is not the document provided (if any) on 12/5/when I dropped off the clothing on that same dateMrK [redacted] has contradicted himself in stating that clothing was donated and not listed for sale, but there are items posted on my account that were noted as donatedMy original email on 12/10/I had initially inquired:" [redacted] , When we took in your inventory it should have been explained that some items have higher precedence which would explain them being added to the store inventory so quicklyItems such as clothing takes time to sort tag hang and place into inventory and has a lower return, as a result that part of inventory is done laterCurrently we have about consignors ahead of you in our queYou should see the remaining inventory be added in by the end of the monthI hope this helps answer any questions or concernsThanks again, Chris K*** Sent from my [redacted] On Dec 10, 2015, at 11:AM, [redacted] wrote: I dropped off a bunch of clothing last weekI see that only items were added to my accountWhere is the rest of the things? There was an over flowing bin full of clothingPlease let me know - thanks! [redacted] Sincerely, [redacted] ***"I never agreed to donate unsellable clothingI was never told any of my clothing was unsellable when they were gone though on date of when I waited while the clothes were gone thoughtI was told my items would be listed in my account by end of month which they were notI was never provided the itemized donation slipI expect to be monetarily compensated by Carousel Kidsignment Boutique for violating their own agreement

***, and the Revdex.com,
This is in direct response to the continued rejection and disregard for written signed documentation that *** *** signed and agreed to on 12/05/*** *** clearly states that she wishes to donate any unsold items, she was asked this question verbally and this was reinforced with her signature on the receipt of both the agreement and asking if she wishes to donate unsold items, this signature directly clears us of any wrongdoing as we were following written instructions from the customer regarding her unsold inventory*** *** indicated that she came in the middle of an extremely busy time frame, where it is uncommon for us to inspect piece after piece of incoming inventory thoroughlyIn addition MsD*** is a volunteer that assists at the store and would not have the authority, or give the indication that every piece would be soldThat is not our standard process and we cannot and will not guarantee the sale of all items taken inThis is why in writing we state that all items will be inspected and vetted and items that meet our criteria will be placed for saleThere are several reasons again as to why we would not place inventory for sale indicated all within writing on our agreement and website*** *** had several items that were vetted and placed into inventory and despite best efforts only a fraction of her items were soldThus even items that met high standards for sale did not sell*** *** was also given the option to retain any items at the time of signing the agreement*** *** chose to donate any unsold itemsThe consignor information package that was included was the updated version I have attached the original documentThe only change from the updated version and the original agreement is that the consignment cycle was increased from days to days, a change to the receipt which asked customers to initial that items were not stolen, and the $monthly fee for the online software accessAll other policies and statements remain the same*** *** received this copy on the day she enrolled as a consignor, as it is a mandatory practice at the store, and she signed for receiving the copy of the agreementIn addition the agreement is clearly visible and accessible on our website for referenceItems listed within the online inventory are placed for saleCKB retains the right to place only the items that they deem worthy are placed for sale within the store*** *** had several items that were placed for sale in the store carried through the remainder of the Winter consignment session, and then removed from the shelves and donatedItems only entered into the store inventory were determined to be worthy for saleIf an item is listed for sale and does not sell than it will be removed from the inventory and altered in the online inventory system to indicate that it was either returned to the consignor or donated based on their response to whether they want to donate itemsItems that are not listed for sale hold no monetary value to both CKB and the consignors they will be either returned to the consignor or placed into donation*** *** is correct we took slightly longer than expected to place her remaining items into the sales systemWe had twelve consignors slated in front of her in the inventory processI am a sole owner, and the only employee in the storeDuring the month of December in an effort to speed up the inventory process I had three volunteers help out at the storeThey were volunteers, and helped with hanging and tagging items after I had inspected and entered each piece into the store inventory systemThe process was extremely time consuming as in the winter consignment period we labeled more than 6,pieces for saleWe were one week late in our estimate as to when we would complete her inventory With regard to *** *** asking that we enter all inventory that is selected for sale and those that are not, would have increased this time frame to several more weeks beyond the given dates, and would be so time consuming that it would prevent me from conducting businessItemized donation receipts according to the *** are only required by a registered charity, and only required if a donation value exceeds $We are a LLC that believes in making charitable donations of unsold merchandise to help the less fortunateWe donate items that either do not reach our sales standards or were placed for sale and do not sell and consignors have asked for us to donate on instead of returning their itemsWhen determining the value *** *** is asking for $in compensation, this first does not meet the standard of $required for an itemized deduction receipt, secondly *** *** is greatly overvaluing what her inventory of used clothing is worthThis statement was pulled directly from The *** website regarding the value of used clothing, and donations:
"Used clothing and other personal items are usually worth far less than the price you paid for themValuation of items of clothing does not lend itself to fixed formulas or methods. The price that buyers of used items actually pay in used clothing stores, such as consignment or thrift shops, is an indication of the value. "
This statement shows that pricing for used clothes is not an exact science and there is no direct formula or method, but they believe that Consignment stores and the customers who purchase these items set the value of her clothing.
We as an organization did our best to sell her items, as each sold item resulted in additional revenue for our storeWhen items do not sell there is no monetary gain for the store or the consignorOnce the Winter consignment period ended we pulled winter items from the shelves and either bagged and returned them to the consignor or set them aside to be donatedThere were items left on *** ***'s account that were kept in an effort to sell through the Spring/ Summer consignment period, but after receiving her complaint we have removed those items from the shelves and bagged them and are happy to return those items back to herIn addition to returning those items we are going to waive the $monthly fee charged for three months of consignor access as she did not have a signed copy of the change to our consignment agreementAdditionally we are going to waive the $check fee that she agreed to, just to close this matter outThis would equal a payout of $This was the true value of her sold items and what the consumer was willing to pay for her used clothingCKB again emphasize that *** *** could have received every item back that was either unsold or not placed for sale by choosing to have her items returnedShe waived that option and put in writing her desire to donateWe have a copy of a signed receipt of our agreement that she would not hold Carousel Kidsignment Boutique financially liable for any unsold inventory, which she has violatedCKB maintains that we did our best as an organization to sell *** ***'s items, We provided her with an online management tool to keep track of her itemsHer claim that we owe her for unsold items is both a violation of our agreement and grossly overstated in valueIn comparison to her anticipated value versus her actual gain, over the last months our largest payout to a single consignor was $and that consignor's sold inventory included a bunk bed set, a high end swing, and a pack n' play systemWe have included a report from our inventory system that shows what items were listed for sale, the number entered into inventory and her complete account historyThis shows that we placed the majority of her items for sale into our system,and onto our store shelves, they simply did not sellWe maintain that we are not responsible for any other financial payout than the above stated $CKB considers this matter closedThank you again,
Christopher K***
Owner
***
###-###-####
Complaint: ***I am rejecting this response because:
The consignment agreement clearly states -"Do you wish to donate your unsold items?" as to which I stated yes
When I dropped off the clothing MsD*** looked at each piece of clothing not once mentioning they could not sell nor were interested in selling the item, which if she had I would have then taken them home.
The Consignor Information Packet and Sale Guidelines were created on 01/14/114pm and last modified on01/24/451pm, last printed on 01/24/341pm so this is not the document provided (if any) on 12/5/when I dropped off the clothing on that same dateMrK*** has contradicted himself in stating that clothing was donated and not listed for sale, but there are items posted on my account that were noted as donatedMy original email on 12/10/I had initially inquired:
"***, When we took in your inventory it should have been explained that some items have higher precedence which would explain them being added to the store inventory so quicklyItems such as clothing takes time to sort tag hang and place into inventory and has a lower return, as a result that part of inventory is done laterCurrently we have about consignors ahead of you in our queYou should see the remaining inventory be added in by the end of the month. I hope this helps answer any questions or concerns. Thanks again, Chris K*** Sent from my ***
On Dec 10, 2015, at 11:AM, *** *** *** wrote: I dropped off a bunch of clothing last weekI see that only items were added to my accountWhere is the rest of the things? There was an over flowing bin full of clothingPlease let me know - thanks! ***
Sincerely, *** ***"
I never agreed to donate unsellable clothing
I was never told any of my clothing was unsellable when they were gone though on date of when I waited while the clothes were gone thought
I was told my items would be listed in my account by end of month which they were not
I was never provided the itemized donation slip
I expect to be monetarily compensated by Carousel Kidsignment Boutique for violating their own agreement

[redacted] and The Revdex.com
"line-height: 21.3px;">We have had several email exchanges with [redacted] regarding her consignor account with our storeWe have tried to resolve these issues directly with her and answered her inquiries, but she has chosen to search for an alternative means of action given that she feels displeased with our response.To help you better understand here is some background on our organization and our consignment process.We are a children's consignment storeWe take items on traditional consignment, which means that consignors are paid after items sellOnce an item sells the consignor takes a portion of the proceeds and the store takes a portion of the proceeds as agreed upon in our consignor agreementConsignors have the option to be paid in store credit or cash payoutsWe do not offer a flat rate payout option(More information can be found in the payment section of our attached consignor agreement)[redacted] came into our location to become a consignorWhen a consignor comes into our location to consign we ask first if they have ever consigned with us in the pastIf they have not we ask if they have been to our website to see all of our restrictions and requirements for taking in consignmentShe was given a copy of our consignment agreement for her reference and signed up as a consignor by filling out our consignor card, initialing, signing and confirming that she had received a copy of the consignor agreement and denoting YES, when asked; Do you wish to donate unsold items? She also initialed that she received a copy, read and agreed with the consignor information agreement and sale guidelinesAnd also initialed that items are to the best of her knowledge not stolen(See attached consignor card)Unsold items are items are items that we either 1) try to sell at the store and were not purchased by the end of the consignment period or 2) items that did not meet our criteria to be sold, inventoried or displayed in the storeThere are several reasons as to why an item may not be sold in the store; The item was a brand we don't resell, a list of brands that we do not accept are listed on our websiteThese items are so low priced new that resale is not profitable for the store or the consignor to resellAn item may also be declined due to the style of clothing, season of the clothing, unappealing content or images, or simply too plain to draw interest from buyersItems are also inspected thoroughly for stains, excessive wear, and resale condition(This is denoted in our contract.) We try to do our best on initial inspection of these items to identify items we will not resell upon initial inspection, however a final inspection of each piece of clothing is done prior to hanging it on a hangar and creating a tag when entering the item into our systemSimply put, the initial drop off is a sorting, a preview vetting of items and then from there upon secondary review, items are tagged and placed on the floor for saleThe consignor agreement states that "the stores decision on acceptance of items and pricing of items is final." The items entered into the system that do not sell at then end of the consignment season will have a changed status of donate or returned based on the sellers preferenceItems that are not accepted after the second vetting and denoted to be donated are placed in a donation box, if the consignor request that the items are not donated, items are bagged and the consignor is notified that they have items to pick up.Once an item is tagged and displayed for sale our consignor can see that item reflected in their online consignor accessItems that are not placed for sale are not recorded in the inventory system as the process is extremely time consuming and would be in an excess of 15,individual piecesOur active inventory exceeds 4,pieces showing that only about 1/of items that are brought into our store are actually placed for sale[redacted] failed to understand the distinction between an item that was inventoried for sale and did not sell and was removed from inventory and donated versus items that were never listed for sale and were donated directly on as a result of not meeting the above criteriaIn her emails to us there has been no mention of the other items that were active sales pieces then converted to donation.We do have two fees associated with our consignor accounts, both explained in the payment section of the consignor agreementThe first is a $monthly fee that is not directly charged to a consignor unless they have an active account (Active accounts are any accounts with inventory currently active within the inventory systemThis will only be a fee deducted from total payout and not charged to consignors directly.) we do not exchange any cash upfrontThis fee allows access to the Online Consignor software system that allows our consignors to access their accounts 24/from their smart phone, laptop or any computer system to determine the accounts standingThis is a resource that we provide to consignors as a tool that allows them to know what items are listed (i.eAccepted items for sale), see what price they are sold at and what their current payout balance isThis is how [redacted] was able to view that the we took items as priority entries into her accountHer general items were then put in order behind other consignors who had dropped off itemsShe was informed of this process in person upon drop off and in email that there were other consignors in front of her in the queuePer the email she referenced in her claim[redacted] has had access to this for over four months and it is only this week that we are hearing about this issueThe second fee we charge is a check fee.Regarding time of Closure for the store during the Holiday period; we were closed from December 25th until January 2nd, the only other time of closure was for three days following a burst pipe due to extreme weather that was out of our controlHer assumption of an extended consignment period is just that, an assumptionIn the aftermath of the pipe event we had some shoe inventory that was damaged and unsellable[redacted] had one pair of sneakers that falls into that category, that item was removed from the inventory and marked as damagedThe price of that set of sneakers was $that would result in a payout of $that of course would be if the item would have soldThere is no guarantee when items are brought in that they will sell, and in addition if it did not sell it would have been donated, as per her written requestAdditionally the consignor agreement stated under Security that "items accepted for sale are left at the risk of the ownerWe will do our best to safeguard your items, but Carousel Kidsignment Boutique is not responsible for loss or damage by handling, fire, theft, shoplifting, accident or any other cause." Furthermore under Liability it states "Carousel Kidsignment Boutique will not be held liable for any consignor lossesConsignor agrees to indemnify and hold harmless Carousel Kidsignment Boutique against any damages or claims that may arise in connection with the Consignor's activities of any kind."To recap [redacted] holds the belief that her items were in new/ gently used condition, this is subjective, and from our vetting procedures far from realityWe often have consignors bring in large trash bags or bins full of items to have us resell, and in the end we take a handful of items for saleFrom there items are returned or donated[redacted] chose to donateAdditionally, there is no guarantee that an item that has been accepted for resale will actually sell during the consignment period. We have attached a copy of the consignor agreement, this is also public information posted on our website, as well as printed out and handed to the consignor who must also initial and sign our copy of their consignment card that they both received and will abide by the agreementWe have also included a copy that [redacted] signed and initialed that clearly states her decision to donate items.Our goal is to provide high quality items for our customers; this is the basis for our selection guidelinesCarousel Kidsignment Boutique reserves the right to pull any items that do not meet that standardThe stores decision on acceptance of items and pricing of items are final.[redacted] has also wavered in her email as to how many items she has dropped off to our locationIn some of her correspondence to us she states space bags were left and in others she says two binsI am not sure if she knows exactly what she did or did not bring in let alone accessing it's value at $200.[redacted] chose to donate all unsold items and therefore is not entitled to, or can she document any claims of wrongdoingWe have not treated her differently than any of our other ConsignorsWe are a small business that is coming up on its one year anniversary. We have attached the following supporting documents: a copy of the consignor agreement, her initialed and signed consignor card. [redacted] still has active items in our system that we will be pulling and placing aside for her to pick upAdditionally, we will cut her a check for $19.38, this is bending our policy (account balances under $will be applied as store credit only and a $fee will be deducted to issue a check) and pay her out for the items that she did sell during the consignment period when she retrieves her remaining items. We hope that this email explains that we as an organization did our best to be a resource to [redacted], have held up our end of the consignment agreement and that we simply followed her written request to donate items. Thank you for your time and consideration.Christopher KoppOwnerCarousel Kidsignment Boutiquewww.carouselkidsignmentboutique.com860-946-0594store@carouselkidsignment...

Complaint: [redacted]
I am rejecting this response because:
1. The consignment agreement clearly states -"Do you wish to donate your unsold items?" as to which I stated yes 
2. When I dropped off the clothing Ms. D[redacted] looked at each piece of clothing not once mentioning they could not sell nor were interested in selling the item, which if she had I would have then taken them home. 
3. The Consignor Information Packet and Sale Guidelines were created on 01/14/16 114pm and last modified on01/24/15 451pm, last printed on 01/24/16 341pm so this is not the document provided (if any) on 12/5/15 when I dropped off the  clothing on that same date.
4. Mr. K[redacted] has contradicted himself in stating that clothing was donated and not listed for sale, but there are items posted on my account that were noted as donated.
5. My original email on 12/10/15 I had initially inquired:
[redacted], When we took in your inventory it should have been explained that some items have higher precedence which would explain them being added to the store inventory so quickly. Items such as clothing takes time to sort tag hang and place into inventory and has a lower return, as a result that part of inventory is done later. Currently we have about 12 consignors ahead of you in our que. You should see the remaining inventory be added in by the end of the month. I hope this helps answer any questions or concerns. Thanks again, Chris K[redacted] Sent from my [redacted]
On Dec 10, 2015, at 11:19 AM, [redacted] wrote: I dropped off a bunch of clothing last week. I see that only 7 items were added to my account. Where is the rest of the things? There was an over flowing bin full of clothing. Please let me know - thanks!  [redacted]
Sincerely, [redacted]
I never agreed to donate unsellable clothing
I was never told any of my clothing was unsellable when they were gone though on date of 120515 when I waited while the clothes were gone thought
I was told my items would be listed in my account by end of month which they were not
I was never provided the itemized donation slip
I expect to be monetarily compensated by Carousel Kidsignment Boutique for violating their own agreement.

[redacted] and The Revdex.comWe have had several email exchanges with [redacted] regarding her consignor account with our store. We have tried to resolve these issues directly with her and answered her inquiries, but she has chosen to search for an alternative means of action given that she...

feels displeased with our response.To help you better understand here is some background on our organization and our consignment process.We are a children's consignment store. We take items on traditional consignment, which means that consignors are paid after items sell. Once an item sells the consignor takes a portion of the proceeds and the store takes a portion of the proceeds as agreed upon in our consignor agreement. Consignors have the option to be paid in store credit or cash payouts. We do not offer a flat rate payout option. (More information can be found in the payment section of our attached consignor agreement)[redacted] came into our location to become a consignor. When a consignor comes into our location to consign we ask first if they have ever consigned with us in the past. If they have not we ask if they have been to our website to see all of our restrictions and requirements for taking in consignment. She was given a copy of our consignment agreement for her reference and signed up as a consignor by filling out our consignor card, initialing, signing and confirming that she had received a copy of the consignor agreement and denoting YES, when asked; Do you wish to donate unsold items? She also initialed that she received a copy, read and agreed with the consignor information agreement and sale guidelines. And also initialed that items are to the best of her knowledge not stolen. (See attached consignor card)Unsold items are items are items that we either 1) try to sell at the store and were not purchased by the end of the consignment period or 2) items that did not meet our criteria to be sold, inventoried or displayed in the store. There are several reasons as to why an item may not be sold in the store; The item was a brand we don't resell, a list of brands that we do not accept are listed on our website. These items are so low priced new that resale is not profitable for the store or the consignor to resell. An item may also be declined due to the style of clothing, season of the clothing, unappealing content or images, or simply too plain to draw interest from buyers. Items are also inspected thoroughly for stains, excessive wear, and resale condition. (This is denoted in our contract.) We try to do our best on initial inspection of these items to identify items we will not resell upon initial inspection, however a final inspection of each piece of clothing is done prior to hanging it on a hangar and creating a tag when entering the item into our system. Simply put, the initial drop off is a sorting, a preview vetting of items and then from there upon secondary review, items are tagged and placed on the floor for sale. The consignor agreement states that "the stores decision on acceptance of items and pricing of items is final." The items entered into the system that do not sell at then end of the consignment season will have a changed status of donate or returned based on the sellers preference. Items that are not accepted after the second vetting and denoted to be donated are placed in a donation box, if the consignor request that the items are not donated, items are bagged and the consignor is notified that they have items to pick up.Once an item is tagged and displayed for sale our consignor can see that item reflected in their online consignor access. Items that are not placed for sale are not recorded in the inventory system as the process is extremely time consuming and would be in an excess of 15,000 individual pieces. Our active inventory exceeds 4,000 pieces showing that only about 1/3 of items that are brought into our store are actually placed for sale. [redacted] failed to understand the distinction between an item that was inventoried for sale and did not sell and was removed from inventory and donated versus items that were never listed for sale and were donated directly on as a result of not meeting the above criteria. In her emails to us there has been no mention of the other items that were active sales pieces then converted to donation.We do have two fees associated with our consignor accounts, both explained in the payment section of the consignor agreement. The first is a $1 monthly fee that is not directly charged to a consignor unless they have an active account (Active accounts are any accounts with inventory currently active within the inventory system. This will only be a fee deducted from total payout and not charged to consignors directly.) we do not exchange any cash upfront. This fee allows access to the Online Consignor software system that allows our consignors to access their accounts 24/7 from their smart phone, laptop or any computer system to determine the accounts standing. This is a resource that we provide to consignors as a tool that allows them to know what items are listed (i.e. Accepted items for sale), see what price they are sold at and what their current payout balance is. This is how [redacted] was able to view that the we took 7 items as priority entries into her account. Her general items were then put in order behind other consignors who had dropped off items. She was informed of this process in person upon drop off and in email that there were other consignors in front of her in the queue. Per the email she referenced in her claim. [redacted] has had access to this for over four months and it is only this week that we are hearing about this issue. The second fee we charge is a check fee.Regarding time of Closure for the store during the Holiday period; we were closed from December 25th until January 2nd, the only other time of closure was for three days following a burst pipe due to extreme weather that was out of our control. Her assumption of an extended consignment period is just that, an assumption. In the aftermath of the pipe event we had some shoe inventory that was damaged and unsellable. [redacted] had one pair of sneakers that falls into that category, that item was removed from the inventory and marked as damaged. The price of that set of sneakers was $5.99 that would result in a payout of $2.40 that of course would be if the item would have sold. There is no guarantee when items are brought in that they will sell, and in addition if it did not sell it would have been donated, as per her written request. Additionally the consignor agreement stated under Security that "items accepted for sale are left at the risk of the owner. We will do our best to safeguard your items, but Carousel Kidsignment Boutique is not responsible for loss or damage by handling, fire, theft, shoplifting, accident or any other cause." Furthermore under Liability it states "Carousel Kidsignment Boutique will not be held liable for any consignor losses. Consignor agrees to indemnify and hold harmless Carousel Kidsignment Boutique against any damages or claims that may arise in connection with the Consignor’s activities of any kind."To recap [redacted] holds the belief that her items were in new/ gently used condition, this is subjective, and from our vetting procedures far from reality. We often have consignors bring in large trash bags or bins full of items to have us resell, and in the end we take a handful of items for sale. From there items are returned or donated. [redacted] chose to donate. Additionally, there is no guarantee that an item that has been accepted for resale will actually sell during the consignment period. We have attached a copy of the consignor agreement, this is also public information posted on our website, as well as printed out and handed to the consignor who must also initial and sign our copy of their consignment card that they both received and will abide by the agreement. We have also included a copy that [redacted] signed and initialed that clearly states her decision to donate items.Our goal is to provide high quality items for our customers; this is the basis for our selection guidelines. Carousel Kidsignment Boutique reserves the right to pull any items that do not meet that standard. The stores decision on acceptance of items and pricing of items are final.[redacted] has also wavered in her email as to how many items she has dropped off to our location. In some of her correspondence to us she states 10 space bags were left and in others she says two bins. I am not sure if she knows exactly what she did or did not bring in let alone accessing it's value at $200.[redacted] chose to donate all unsold items and therefore is not entitled to, or can she document any claims of wrongdoing. We have not treated her differently than any of our other 186 Consignors. We are a small business that is coming up on its one year anniversary. We have attached the following supporting documents: a copy of the consignor agreement, her initialed and signed consignor card. [redacted] still has active items in our system that we will be pulling and placing aside for her to pick up. Additionally, we will cut her a check for $19.38, this is bending our policy (account balances under $25 will be applied as store credit only and a $2 fee will be deducted to issue a check) and pay her out for the items that she did sell during the consignment period when she retrieves her remaining items. We hope that this email explains that we as an organization did our best to be a resource to [redacted], have held up our end of the consignment agreement and that we simply followed her written request to donate items. Thank you for your time and consideration.Christopher KoppOwnerCarousel Kidsignment Boutiquewww.carouselkidsignmentboutique.com860-946-0594store@carouselkidsignment...

Complaint: [redacted]
I am rejecting this response because:1. The consignment agreement clearly states -"Do you wish to donate your unsold items?" as to which I stated yes 2. When I dropped off the clothing Ms. D[redacted] looked at each piece of clothing not once mentioning they could not sell nor were interested in selling the item, which if she had I would have then taken them home. 3. The Consignor Information Packet and Sale Guidelines were created on 01/14/16 114pm and last modified on01/24/15 451pm, last printed on 01/24/16 341pm so this is not the document provided (if any) on 12/5/15 when I dropped off the  clothing on that same date.4. Mr. K[redacted] has contradicted himself in stating that clothing was donated and not listed for sale, but there are items posted on my account that were noted as donated.5. My original email on 12/10/15 I had initially inquired:[redacted], When we took in your inventory it should have been explained that some items have higher precedence which would explain them being added to the store inventory so quickly. Items such as clothing takes time to sort tag hang and place into inventory and has a lower return, as a result that part of inventory is done later. Currently we have about 12 consignors ahead of you in our que. You should see the remaining inventory be added in by the end of the month. I hope this helps answer any questions or concerns. Thanks again, Chris K[redacted] Sent from my [redacted]On Dec 10, 2015, at 11:19 AM, [redacted] wrote: I dropped off a bunch of clothing last week. I see that only 7 items were added to my account. Where is the rest of the things? There was an over flowing bin full of clothing. Please let me know - thanks!  [redacted]
Sincerely, [redacted]I never agreed to donate unsellable clothingI was never told any of my clothing was unsellable when they were gone though on date of 120515 when I waited while the clothes were gone thoughtI was told my items would be listed in my account by end of month which they were notI was never provided the itemized donation slipI expect to be monetarily compensated by Carousel Kidsignment Boutique for violating their own agreement.

[redacted], and the Revdex.com,This is in direct response to the continued rejection and disregard for written signed documentation that [redacted] signed and agreed to on 12/05/15.1. [redacted] clearly states that she wishes to donate any unsold items, she was asked this question verbally and this was reinforced with her signature on the receipt of both the agreement and asking if she wishes to donate unsold items, this signature directly clears us of any wrongdoing as we were following written instructions from the customer regarding her unsold inventory.2. [redacted] indicated that she came in the middle of an extremely busy time frame, where it is uncommon for us to inspect piece after piece of incoming inventory thoroughly. In addition Ms. D[redacted] is a volunteer that assists at the store and would not have the authority, or give the indication that every piece would be sold. That is not our standard process and we cannot and will not guarantee the sale of all items taken in. This is why in writing we state that all items will be inspected and vetted and items that meet our criteria will be placed for sale. There are several reasons again as to why we would not place inventory for sale indicated all within writing on our agreement and website. [redacted] had several items that were vetted and placed into inventory and despite best efforts only a fraction of her items were sold. Thus even items that met high standards for sale did not sell. [redacted] was also given the option to retain any items at the time of signing the agreement. [redacted] chose to donate any unsold items.3. The consignor information package that was included was the updated version I have attached the original document. The only change from the updated version and the original agreement is that the consignment cycle was increased from 90 days to 120 days, a change to the receipt which asked customers to initial that items were not stolen, and the $1 monthly fee for the online software access. All other policies and statements remain the same. [redacted] received this copy on the day she enrolled as a consignor, as it is a mandatory practice at the store, and she signed for receiving the copy of the agreement. In addition the agreement is clearly visible and accessible on our website for reference.4. Items listed within the online inventory are placed for sale. CKB retains the right to place only the items that they deem worthy are placed for sale within the store. [redacted] had several items that were placed for sale in the store carried through the remainder of the Winter consignment session, and then removed from the shelves and donated. Items only entered into the store inventory were determined to be worthy for sale. If an item is listed for sale and does not sell than it will be removed from the inventory and altered in the online inventory system to indicate that it was either returned to the consignor or donated based on their response to whether they want to donate items. Items that are not listed for sale hold no monetary value to both CKB and the consignors they will be either returned to the consignor or placed into donation.5. [redacted] is correct we took slightly longer than expected to place her remaining items into the sales system. We had twelve consignors slated in front of her in the inventory process. I am a sole owner, and the only employee in the store. During the month of December in an effort to speed up the inventory process I had three volunteers help out at the store. They were volunteers, and helped with hanging and tagging items after I had inspected and entered each piece into the store inventory system. The process was extremely time consuming as in the winter consignment period we labeled more than 6,000 pieces for sale. We were one week late in our estimate as to when we would complete her inventory.  With regard to [redacted] asking that we enter all inventory that is selected for sale and those that are not, would have increased this time frame to several more weeks beyond the given dates, and would be so time consuming that it would prevent me from conducting business.Itemized donation receipts according to the [redacted] are only required by a registered charity, and only required if a donation value exceeds $250. We are a LLC that believes in making charitable donations of unsold merchandise to help the less fortunate. We donate items that either do not reach our sales standards or were placed for sale and do not sell and consignors have asked for us to donate on instead of returning their items.When determining the value [redacted] is asking for $200 in compensation, this first does not meet the standard of $250 required for an itemized deduction receipt, secondly [redacted] is greatly overvaluing what her inventory of used clothing is worth.This statement was pulled directly from The [redacted] website regarding the value of used clothing, and donations:"Used clothing and other personal items are usually worth far less than the price you paid for them. Valuation of items of clothing does not lend itself to fixed formulas or methods. The price that buyers of used items actually pay in used clothing stores, such as consignment or thrift shops, is an indication of the value. "This statement shows that pricing for used clothes is not an exact science and there is no direct formula or method, but they believe that Consignment stores and the customers who purchase these items set the value of her clothing. We as an organization did our best to sell her items, as each sold item resulted in additional revenue for our store. When items do not sell there is no monetary gain for the store or the consignor. Once the Winter consignment period ended we pulled winter items from the shelves and either bagged and returned them to the consignor or set them aside to be donated. There were items left on [redacted]'s account that were kept in an effort to sell through the Spring/ Summer consignment period, but after receiving her complaint we have removed those items from the shelves and bagged them and are happy to return those items back to her. In addition to returning those items we are going to waive the $1 monthly fee charged for three months of consignor access as she did not have a signed copy of the change to our consignment agreement. Additionally we are going to waive the $2 check fee that she agreed to, just to close this matter out. This would equal a payout of $20.38. This was the true value of her sold items and what the consumer was willing to pay for her used clothing.CKB again emphasize that [redacted] could have received every item back that was either unsold or not placed for sale by choosing to have her items returned. She waived that option and put in writing her desire to donate. We have a copy of a signed receipt of our agreement that she would not hold Carousel Kidsignment Boutique financially liable for any unsold inventory, which she has violated.CKB maintains that we did our best as an organization to sell [redacted]'s items, We provided her with an online management tool to keep track of her items. Her claim that we owe her for unsold items is both a violation of our agreement and grossly overstated in value. In comparison to her anticipated value versus her actual gain, over the last 6 months our largest payout to a single consignor was $168.80 and that consignor's sold inventory included a bunk bed set, a high end swing, and a pack n' play system. We have included a report from our inventory system that shows what items were listed for sale, the number entered into inventory and her complete account history. This shows that we placed the majority of her items for sale into our system,and onto our store shelves, they simply did not sell. We maintain that we are not responsible for any other financial payout than the above stated $20.38.CKB considers this matter closed.Thank you again,Christopher K[redacted]Owner [redacted]###-###-####Complaint: [redacted]I am rejecting this response because:1. The consignment agreement clearly states -"Do you wish to donate your unsold items?" as to which I stated yes 2. When I dropped off the clothing Ms. D[redacted] looked at each piece of clothing not once mentioning they could not sell nor were interested in selling the item, which if she had I would have then taken them home. 3. The Consignor Information Packet and Sale Guidelines were created on 01/14/16 114pm and last modified on01/24/15 451pm, last printed on 01/24/16 341pm so this is not the document provided (if any) on 12/5/15 when I dropped off the  clothing on that same date.4. Mr. K[redacted] has contradicted himself in stating that clothing was donated and not listed for sale, but there are items posted on my account that were noted as donated.5. My original email on 12/10/15 I had initially inquired:"[redacted], When we took in your inventory it should have been explained that some items have higher precedence which would explain them being added to the store inventory so quickly. Items such as clothing takes time to sort tag hang and place into inventory and has a lower return, as a result that part of inventory is done later. Currently we have about 12 consignors ahead of you in our que. You should see the remaining inventory be added in by the end of the month. I hope this helps answer any questions or concerns. Thanks again, Chris K[redacted] Sent from my [redacted]On Dec 10, 2015, at 11:19 AM, [redacted] wrote: I dropped off a bunch of clothing last week. I see that only 7 items were added to my account. Where is the rest of the things? There was an over flowing bin full of clothing. Please let me know - thanks!  [redacted]Sincerely, [redacted]"I never agreed to donate unsellable clothingI was never told any of my clothing was unsellable when they were gone though on date of 120515 when I waited while the clothes were gone thoughtI was told my items would be listed in my account by end of month which they were notI was never provided the itemized donation slipI expect to be monetarily compensated by Carousel Kidsignment Boutique for violating their own agreement.

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Address: 146 Danbury Rd, New Milford, Connecticut, United States, 06776-3427

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