Carousel Properties

[redacted] ***,Sorry this has taken so long to respond to, I had to do pull the file from storage to be able to do a full review of the Security Deposit Refund to the past tenant After two months from closing our files are sent to storage, this request comes in after months has passed When I closed out the account for [redacted] a full accounting was sent to Mr& Mrs [redacted] , showing all monies taken from the security deposit and the few invoices paid by themSince those items came under the wear and tear provision in all rental contracts When we were going over the items that needed to be cleaned, repaired or replaced, I gave them a general estimate of the amount of money that would be taken from the depositBut, until you do a closing statement and pay-out you really don't know what the bottom line is going to beI also have only days to provide the tenants with an accounting and their refund check They were given a copy of the security return, which shows everything and the fees charges to the past tenant.There were two different families that had lived in the property during their absentsBoth families had dogs, the first family did not clean up after the dogs as often as they should have, so there was lawn damage in the back yardThe office paid for the damage repair to the back yard I will need a full account of the items with invoices that were not paid for, before I can agree to paying any additional money to the owners at this point[redacted] ***Carousel Properties

[redacted] ***, It has become apparent to me that Mr [redacted] is not going to provide any additional information on additional work that needed to be completedAs Beyond Wear n Tear to the property for the time period that the house was used as a rental It seems he is asking for the amount of $to pay for his timeI will still need an invoice before this can considered for payment through the office[redacted] ***Carousel Properties

[redacted],    It has become apparent to me that Mr. [redacted] is not going to provide any additional information on additional work that needed to be completed. As Beyond Normal Wear n Tear to the property for the time period that the house was used as a rental.  It seems he is asking for the amount of $496.00 to pay for his time. I will still need an invoice before this can considered for payment through the office.[redacted]Carousel Properties

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted],
Sorry this has taken so long to respond to, I had to do pull the file from storage to be able to do a full review of the  Security Deposit Refund to the past tenant.  After two months from closing our files are sent to storage, this request comes in after 3 months has passed.  When I closed out the account for  [redacted]. a full accounting was sent to Mr. & Mrs. [redacted], showing all monies taken from the security deposit and the few invoices paid by them. Since those items came under the wear and tear  provision in all rental contracts.  When we were going over the items that needed to be cleaned, repaired or replaced, I gave them a general estimate of the amount of money that would be taken from the deposit. But, until you do a closing statement and pay-out you really don't know what the bottom line is going to be. I also have only 21 days to provide the tenants with an accounting and their refund check.  They were given a copy of the security return, which shows everything and the fees charges to the past tenant.
There were two different families that had lived in the property during their absents. Both families had dogs, the first family did not clean up after the dogs as often as they should have, so there was lawn damage in the back yard. The office paid for the damage repair to the back yard.   I will need a full account of the items with invoices that were not paid for, before I can agree to paying any additional money to the owners at this point.
[redacted]
Carousel Properties
 
My Response:
Dear Revdex.com (Ms [redacted]),
 
I fully understand what Carousel is stating.  Carousel Properties returned a substantial portion of the tenants deposit before adjudicating agreed upon damages to my home.  Additionally, the contract specified that only one medium-sized pet (40 pounds or less) was acceptable under the terms of the contract.  If the first tenants had dogs which destroyed or damaged the property, repairs should have been made using a portion of their security deposit.  That was a failure on Carouse’s part to properly resolve issues from the first tenant. The same goes for the carpeting and any other damage from the first tenant.  The second tenant in question had at least three pets (two large dogs, well over 40 pounds) and at least one cat.  All of the items I mentioned were reasonable and the lowest price used and submitted for reimbursement.
I understand the 21 days for providing an accounting of damages to the tenants.  Yet, I had to provide estimates for the work.  This is a prime example of what a Property Management company is supposed to perform as part of their service.  In summary, I disagree with the response provided by Carousel.
 
Respectfully Submitted,
 
[redacted]

[redacted],Sorry this has taken so long to respond to, I had to do pull the file from storage to be able to do a full review of the  Security Deposit Refund to the past tenant.  After two months from closing our files are sent to storage, this request comes in after 3 months has...

passed.  When I closed out the account for  [redacted]. a full accounting was sent to Mr. & Mrs. [redacted], showing all monies taken from the security deposit and the few invoices paid by them. Since those items came under the wear and tear  provision in all rental contracts.  When we were going over the items that needed to be cleaned, repaired or replaced, I gave them a general estimate of the amount of money that would be taken from the deposit. But, until you do a closing statement and pay-out you really don't know what the bottom line is going to be. I also have only 21 days to provide the tenants with an accounting and their refund check.  They were given a copy of the security return, which shows everything and the fees charges to the past tenant.There were two different families that had lived in the property during their absents. Both families had dogs, the first family did not clean up after the dogs as often as they should have, so there was lawn damage in the back yard. The office paid for the damage repair to the back yard.   I will need a full account of the items with invoices that were not paid for, before I can agree to paying any additional money to the owners at this point.[redacted]Carousel Properties