Response:We were approached by the service department to give this customer a call because she had a high bill with service and the car wasn't running properly and it was too much for them to fix it for what the vehicle was worthWhen we spoke to the customer we gave them the option of trading it in to purchase another car and we would pay their remaining service bill with what they owe if they wanted to get into another vehicle, after using the trade in amount as wellThe vehicle was under his girlfriend's name and she purchased the vehicle under her name onlyShe actually came in yesterday to resign the contract on the new vehicle because we had to submit it to a different bankI've spoken to the girlfriend several times and she has texted me regarding coming in to resignShe never mentioned anything about a complaint, or we would have apologized and tried to fix any issues that arisedThe $6,that was given to us by check was for the down payment on the new vehicle she purchased.Sent on: 2/24/6:35:PMSent by:
I have spoken to Ms [redacted] this morning and we have come to an agreement that Tracy Volkswagen will take care of the broken windshield and she will take care of all her other concerns I.Elost time at work, DMV charges for new Licplates and gas moneyWe agreed that even though her windshield wasn't broken when she purchased her vehicle, as she explained it had a very small rock chip at the time of purchase, After awhile it has become a large crack, So in good faith we have agreed to replace her windshield and I have already set that up it will be replaced at her place of business tomorrow while she is at work, I believe that if you contact her you will see that she is satisfied and this complaint can be closedIf I can be of any further assistance or if I can help in any way please don't hesitate to reach out to me.Thank you for all you're assistance, [redacted] Director of Fixed OperationsGill Auto Group
Response:We were approached by the service department to give this customer a call because she had a high bill with service and the car wasn't running properly and it was too much for them to fix it for what the vehicle was worthWhen we spoke to the customer we gave them the option of trading it in to purchase another car and we would pay their remaining service bill with what they owe if they wanted to get into another vehicle, after using the trade in amount as wellThe vehicle was under his girlfriend's name and she purchased the vehicle under her name onlyShe actually came in yesterday to resign the contract on the new vehicle because we had to submit it to a different bankI've spoken to the girlfriend several times and she has texted me regarding coming in to resignShe never mentioned anything about a complaint, or we would have apologized and tried to fix any issues that arisedThe $6,that was given to us by check was for the down payment on the new vehicle she purchased.Sent on: 2/24/6:35:PMSent by:
I have spoken to Ms [redacted] this morning and we have come to an agreement that Tracy Volkswagen will take care of the broken windshield and she will take care of all her other concerns I.Elost time at work, DMV charges for new Licplates and gas moneyWe agreed that even though her windshield wasn't broken when she purchased her vehicle, as she explained it had a very small rock chip at the time of purchase, After awhile it has become a large crack, So in good faith we have agreed to replace her windshield and I have already set that up it will be replaced at her place of business tomorrow while she is at work, I believe that if you contact her you will see that she is satisfied and this complaint can be closedIf I can be of any further assistance or if I can help in any way please don't hesitate to reach out to me.Thank you for all you're assistance, [redacted] Director of Fixed OperationsGill Auto Group