Carousel Works, Inc.

Dear *** I am addressing complaint by *** ** *** in your letter dated 8-31-We sold this vehicle 4-29-with a lifetime engine only warrantyThe customer was offered an extended warranty which she indicated was not purchased because the bank wouldnt finance itSomething
we cannot controlWe do not warrant vehicles months and miles after we sell themThis customer indicated in her letter that she returned times for a transmission problemAs you will see from exhibit A {attached) the complaint on May was for a screeching sound when drivingIt was a belt noise and we replaced the egr tube due to a whistling noiseAt this point in time, had there been a transmission shift issue, I am sure she would have told usWhen she did tell us of a transmission issue it was months after purchaseI have also attached our shop repairs which we put all vehicles thru a thorough inspectionWe did worth of work to the carWe NEVER would have sold this car with a transmission concern, much less put money into a car with such an issueWe also have carfax with no history of transmission failure(Attached) In closing, we are not insensitive to the issue this customer has, but we cannot guarantee used cars foreverThis is why we sell extended warrantiesPlease let me know if I can be of any further assistanceThanks Rich S***
*** *** Honda North *** 724-2156X***

March 14,2017Jerold Davis’s money has been reimbursed effective March 8,2017.We received the funds on February 27,via a wire transfer from *** Bank and *** came to the dealership to pick up the vehicle that eveningWe would not have been able to deliver the vehicle without processing
the funds thru *** was.coming from Illinois and we could not handle the payment after he was here or he would have had to wait until we received cleared funds which could have taken several days.After *** decided not to purchase the vehicle, I called *** Bank to discuss the process of reimbursing the amount paid of $since the money was wiredThe representative told me that the customer had to call and cancel the loan*** was contacted by email from his salesperson Dustin on February 28,at 12:57pmAfter I was notified that *** talked to *** and cancelled the loan, I tried several times to speak with a representative so I could get a good address and reference to send the check to them and that it would be applied to the appropriate accountAt one point, I was on hold for minutesI also thought maybe someone from the bank would contact usNot once did we deceptively decide to keep the money for any reasonI finally spoke with a representative at *** Bank on March 8th and proceeded to write a check and express mailed the check so that they received it the next day*** was emailed a copy of the check and kept aware of the situation.Again, the customer has been refunded in full.Sincerely,Amy N*** Office Manager

February 17, 2017Mr***’s navigation system is working properlyHe wants to update the maps that are located on a CD that resides inside the navigation systemIn order to get the updates, you have to purchase a new CDWe do not purchase the CD’s to update the navigation for the end user.We
have communicated this information to Mr***Please understand that we try to meet our customers’ expectations* but in this case, we cannot and will not be purchasing the updated disc.We appreciate the opportunity to assist with this complaint.Sincerely, Howard N***Vice President

Revdex.comHoliday DriveSuite 220Pittsburgh, PA 15220Attn: *** ***Dear ***,We were in the process of a computer change over during the process of Ms***'s purchaseWe did run into some computer pricing errorsThe car was priced correctly when the deal was
contractedI assure you we didn't sell the car to Ms*** and lower the price on the car the next day.I'm not sure about the rear differential, but according to what is stated we replaced it at no chargeI believe that should make Ms*** pleased.Sincerely, Howard N***Vice President Ref: ***

RE: ID #*** Dear *** ***:Please find attached a copy of check #*** for $which will be mailed to *** and *** *** today.Please accept our apologies for this mistake.Sincerely,HONDA NORTHHoward N*** Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information Honda North presented to me was faulty and did not address all the issued outlined, therefore how am I suppose to accept anything they say as factThe sales agent and finance manager Never offered a power train warranty as I stated beforeThe other warranted stated where not something I myself requested, both the finance and sales manager advised me those were a part of the sales agreement on the purchase of the vehicle- I was NOT given an OPTIONHonda North misrepresented a material fact, you state your system was "flawed" how do and to what affect? The information was transfer therefore the information given was expressed as factualThey are not taking responsibility for their mistake as I have said before and if they are not willing to rectify the situation I will proceed with a civil suit to seek equitable remedy in this matterI was trying to get an appointment with Honda North to take a look at my vehicle well before 7-21-Had they performed the work back in May /June it would have been taken care ofThe technician just passed it off as a sensor errorLike I said before I'm not sure why your system doesn't have a record of that per se, but it may also be a result of your faulty system.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** In response to Honda North return letter, The vehicle was never even checked out. Honda has a technical service bulletin about this issue. The bulletin states if this message is displayed on the navigation screen , Dvd disc error see dealer,could be caused by a faulty disc player. So how does Honda north assume that it needs updated?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,I am writing to follow up and phone message I left on 7-17-for case *** for Mr *** *** .I have left messages in the last weeks for Mr *** at *** and he has not returned my call. As to the issues stated in his complaint ; As he stated,
the leak that has occurred in the transfer case was not there when we inspected the truckIf it were we would have addressed itAs he has stated, its under warranty from Ford.The second issue is the appearance of rust on the undercarriageHis contention that it is excessive is not something I know how to addressOxidation on steel may look unattractive, but its hardly a “problem” as all vehicles in this area have some level of that on exposed areasMy suggestion would be for Mr *** to address this issue with the Ford Dealer that fixes his leakIf there are any issues, they are also warranted.The third issue is the tiresThese tires are designed to be studded by choiceThey are NOT studded and don’t have to beThese tires are completely legal in Pennsylvania and were legal when we inspected the truckIf Virginia has different standards, I don’t knowBut we aren’t willing to replace perfectly good tires. I would be happy to discuss these issues with Mr *** if he returns my call. Thanks Rich S*Service DirectorHonda North***

October 15,2015 Revdex.com 400 Holiday Drive, Suite 229 Pittsburgh, PA 15220 Re: [redacted] Please see attached the Buyers Guide for the 2010 Volkswagen CC that was purchased by [redacted] on April 29, 2015. The Buyers Guide is posted in the vehicle while it ts on our lot for sale. At the time of delivery, the customer signs the Buyers Guide and it dearly states that a service contract is available to purchase at an additional fee. At the time of sale, Ms. [redacted] purchased a Road Hazard Tire & Wheel policy, a Zurich Shield Protection Package and a Gap Insurance policy. The Lifetime Engine Warranty is included with the purchase of vehicle at no additional charge. We performed mechanical repairs to this vehicle in the amount of $1421,84 and there were cosmetic repairs that amounted to $1020.00 which include a full detail and minor bumper repair. Copies of both repair orders that were dosed from our computer system are attached that verify those amounts. The vehicle history report that was given to Ms. Franklin, unfortunately, is incorrect, There is $7114.90 shown as parts on the report that is not correct. This is, obviously, a flaw in our system that we are looking into. In summary, this vehicle was inspected, diagnosed and repaired on March 30,2015 by qualified technicians. We stand by the fact that we would never put a vehicle for sale and deliver it with a known mechanical issue including transmission issues. The vehicle was delivered on April 29, 2015 with 71,991 miles on It. Ms. [redacted]'s first complaint regarding anything related to the transmission was on July 21,2015 with 77,381 miles on it. If this vehicle had a bad transmission, we should have seen it here well before 5,390 miles and we cannot be responsible for how this vehicle is driven in 3 months and 5,390 miles.Sincerely,Howard N[redacted]Vice PresidentHONDA NORTH

In reference to complaint [redacted] the following is our response. First we would like to say that Honda North puts a quality vehicle for sale. The vehicle that we are speaking of is from our value line lot. These vehicles receive a PA state inspection and safety check. They are generally sold...

at a better value to the customer who needs reliable transportation and not a newer car. The car we are speaking of had 118817 miles on it at time of sale and is a 2006 Subaru. Our customer states that the vehicle was only driven for five months. I think everyone would agree that when it comes to the roads these are the worst five months, All that said all that we would require is that the vehicle be brought back to Honda North to inspect the exhaust. If we had done any fault work it would be repaired at no expense to the customer and they would have a loaner car for the duration of the repairs.Finally, every customer is offered extended warranty coverage for these situations. After all they are mechanical pieces of equipment that do often have failures occur. We certainly would not disperse funds to another service facility for repairs that were not confirmed by Honda North. We believe $1500 dollars to repair an exhaust system is excessive and more than likely where the customers complaint should reside.Sincerely,Howard N[redacted]Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I received one voicemail from the Dealer, I returned that call on 4 consecutive days and was sent to Voicemail and got no call back.  I have not spoken to the dealership on this issue since filing the complaint.  The issue with the Rust is not normal in any climate for a 2012 truck still under warranty, as pointed out during inspection by a certified mechanic within 24 hours of purchasing the vehicle.  It was not properly disclosed and I'm only asking the dealership to correct the rust.  The issue of the tires is auto dealer fraud as defined by Pennsylvania law.  The dealership and  salesman both said verbally and in writing that the truck had specific OE all season tires on it which was not true.  the truck was instead sold with studded snow tires which presents a safety issue as well as false advertising.  Replacing the tires will be in excess of $1000.00 and I want the dealership to pay for the local Ford or Honda dealership to replace the tires with OE tires as was described in the advertisement for the truck and in writing from the salesman.
Regards,
[redacted]

Dear [redacted],On April 20th, 2016, [redacted] purchased an engagement ring from East County Pawn for $1,600. The ring originally was part of of another store's inventory that was purchased in July of 2015. That store was corporate owned and all of their jewelry had been evaualted by qualified...

jewelers to determine that there were no defcts or flaws before being distributed to this store, one of hundreds that they owned nationwide. It is because of the origin of this particular ring, along with that the employee that sold the ring remembered the ring very specifically along with its attributes, that we are confident that the diamond attempting to be returned is not the same stone that was sold. I am not in any way implying that there is any malicious intent on the part of Ms. [redacted], but the attempt to return the ring was initially made some three months after the original purchase date, and in that time, we have no way of knowing who else may have been in possesion or had access to the ring and to the stone and what else could have occurred during that period. This is an extrodinary amount of time to pass beteween the sale date and a dispute regarding the quality of the item purchased by any standard.It is for these reasons that we felt that it was not appropriate to allow for a refund on this particular sale. I do regret that Ms. [redacted] is not satisfied with the outcome of the transaction, and in the interest of good faith, would be inclined to give her store credit for the ring purchased toward the purchase of any other piece or pieces of jewelry at any of our three San Diego Store loactions. In addition, would be willing to allow that any of those pieces be evaluated by a jewelr of her choosing so that she is satisfied with the quality of item prior to finalizing that purchase.1 hope that this is a satisfactory offer, and I'll look forward to hearing her response.Sincerely,[redacted] East County Pawn