October 15,Revdex.com Holiday Drive, Suite Pittsburgh, PA Re: [redacted] Please see attached the Buyers Guide for the Volkswagen CC that was purchased by [redacted] on April 29, The Buyers Guide is posted in the vehicle while it ts on our lot for saleAt the time of delivery, the customer signs the Buyers Guide and it dearly states that a service contract is available to purchase at an additional feeAt the time of sale, Ms [redacted] purchased a Road Hazard Tire & Wheel policy, a Zurich Shield Protection Package and a Gap Insurance policyThe Lifetime Engine Warranty is included with the purchase of vehicle at no additional chargeWe performed mechanical repairs to this vehicle in the amount of $1421,and there were cosmetic repairs that amounted to $which include a full detail and minor bumper repairCopies of both repair orders that were dosed from our computer system are attached that verify those amountsThe vehicle history report that was given to MsFranklin, unfortunately, is incorrect, There is $shown as parts on the report that is not correctThis is, obviously, a flaw in our system that we are looking intoIn summary, this vehicle was inspected, diagnosed and repaired on March 30,by qualified techniciansWe stand by the fact that we would never put a vehicle for sale and deliver it with a known mechanical issue including transmission issuesThe vehicle was delivered on April 29, with 71,miles on ItMs [redacted] 's first complaint regarding anything related to the transmission was on July 21,with 77,miles on itIf this vehicle had a bad transmission, we should have seen it here well before 5,miles and we cannot be responsible for how this vehicle is driven in months and 5,miles.Sincerely,Howard N***Vice PresidentHONDA NORTH
February 17, 2017Mr***’s navigation system is working properlyHe wants to update the maps that are located on a CD that resides inside the navigation systemIn order to get the updates, you have to purchase a new CDWe do not purchase the CD’s to update the navigation for the end user.We have communicated this information to Mr***Please understand that we try to meet our customers’ expectations [redacted] but in this case, we cannot and will not be purchasing the updated disc.We appreciate the opportunity to assist with this complaint.Sincerely, Howard N***Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I received one voicemail from the Dealer, I returned that call on consecutive days and was sent to Voicemail and got no call back I have not spoken to the dealership on this issue since filing the complaint The issue with the Rust is not in any climate for a truck still under warranty, as pointed out during inspection by a certified mechanic within hours of purchasing the vehicle It was not properly disclosed and I'm only asking the dealership to correct the rust The issue of the tires is auto dealer fraud as defined by Pennsylvania law The dealership and salesman both said verbally and in writing that the truck had specific OE all season tires on it which was not true the truck was instead sold with studded snow tires which presents a safety issue as well as advertising Replacing the tires will be in excess of $and I want the dealership to pay for the local Ford or Honda dealership to replace the tires with OE tires as was described in the advertisement for the truck and in writing from the salesman Regards, [redacted]
In reference to complaint [redacted] the following is our responseFirst we would like to say that Honda North puts a quality vehicle for saleThe vehicle that we are speaking of is from our value line lotThese vehicles receive a PA state inspection and safety checkThey are generally sold at a better value to the customer who needs reliable transportation and not a newer carThe car we are speaking of had miles on it at time of sale and is a SubaruOur customer states that the vehicle was only driven for five monthsI think everyone would agree that when it comes to the roads these are the worst five months, All that said all that we would require is that the vehicle be brought back to Honda North to inspect the exhaustIf we had done any fault work it would be repaired at no expense to the customer and they would have a loaner car for the duration of the repairs.Finally, every customer is offered extended warranty coverage for these situationsAfter all they are mechanical pieces of equipment that do often have failures occurWe certainly would not disperse funds to another service facility for repairs that were not confirmed by Honda NorthWe believe $dollars to repair an exhaust system is excessive and more than likely where the customers complaint should reside.Sincerely,Howard N***Vice President
October 15,Revdex.com Holiday Drive, Suite Pittsburgh, PA Re: [redacted] Please see attached the Buyers Guide for the Volkswagen CC that was purchased by [redacted] on April 29, The Buyers Guide is posted in the vehicle while it ts on our lot for saleAt the time of delivery, the customer signs the Buyers Guide and it dearly states that a service contract is available to purchase at an additional feeAt the time of sale, Ms [redacted] purchased a Road Hazard Tire & Wheel policy, a Zurich Shield Protection Package and a Gap Insurance policyThe Lifetime Engine Warranty is included with the purchase of vehicle at no additional chargeWe performed mechanical repairs to this vehicle in the amount of $1421,and there were cosmetic repairs that amounted to $which include a full detail and minor bumper repairCopies of both repair orders that were dosed from our computer system are attached that verify those amountsThe vehicle history report that was given to MsFranklin, unfortunately, is incorrect, There is $shown as parts on the report that is not correctThis is, obviously, a flaw in our system that we are looking intoIn summary, this vehicle was inspected, diagnosed and repaired on March 30,by qualified techniciansWe stand by the fact that we would never put a vehicle for sale and deliver it with a known mechanical issue including transmission issuesThe vehicle was delivered on April 29, with 71,miles on ItMs [redacted] 's first complaint regarding anything related to the transmission was on July 21,with 77,miles on itIf this vehicle had a bad transmission, we should have seen it here well before 5,miles and we cannot be responsible for how this vehicle is driven in months and 5,miles.Sincerely,Howard N***Vice PresidentHONDA NORTH
February 17, 2017Mr***’s navigation system is working properlyHe wants to update the maps that are located on a CD that resides inside the navigation systemIn order to get the updates, you have to purchase a new CDWe do not purchase the CD’s to update the navigation for the end user.We have communicated this information to Mr***Please understand that we try to meet our customers’ expectations [redacted] but in this case, we cannot and will not be purchasing the updated disc.We appreciate the opportunity to assist with this complaint.Sincerely, Howard N***Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I received one voicemail from the Dealer, I returned that call on consecutive days and was sent to Voicemail and got no call back I have not spoken to the dealership on this issue since filing the complaint The issue with the Rust is not in any climate for a truck still under warranty, as pointed out during inspection by a certified mechanic within hours of purchasing the vehicle It was not properly disclosed and I'm only asking the dealership to correct the rust The issue of the tires is auto dealer fraud as defined by Pennsylvania law The dealership and salesman both said verbally and in writing that the truck had specific OE all season tires on it which was not true the truck was instead sold with studded snow tires which presents a safety issue as well as advertising Replacing the tires will be in excess of $and I want the dealership to pay for the local Ford or Honda dealership to replace the tires with OE tires as was described in the advertisement for the truck and in writing from the salesman Regards, [redacted]
In reference to complaint [redacted] the following is our responseFirst we would like to say that Honda North puts a quality vehicle for saleThe vehicle that we are speaking of is from our value line lotThese vehicles receive a PA state inspection and safety checkThey are generally sold at a better value to the customer who needs reliable transportation and not a newer carThe car we are speaking of had miles on it at time of sale and is a SubaruOur customer states that the vehicle was only driven for five monthsI think everyone would agree that when it comes to the roads these are the worst five months, All that said all that we would require is that the vehicle be brought back to Honda North to inspect the exhaustIf we had done any fault work it would be repaired at no expense to the customer and they would have a loaner car for the duration of the repairs.Finally, every customer is offered extended warranty coverage for these situationsAfter all they are mechanical pieces of equipment that do often have failures occurWe certainly would not disperse funds to another service facility for repairs that were not confirmed by Honda NorthWe believe $dollars to repair an exhaust system is excessive and more than likely where the customers complaint should reside.Sincerely,Howard N***Vice President