Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11776465, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would not like a store credit because I don't ever plan on ever shopping their as I stated before the down payment was my choice to put the amount that I wanted and it was not mandatory so I could have put for the dress that's discontinued and I know that because I contacted the manufacturer of the dress Regards, [redacted] ***
[redacted] paid a deposit on a bridesmaid dress on 9/15/The Special Occasion Purchase Agreement Contract signed by the customer (see attached) clearly states, "All sales are finalNo exceptionsMoney, including deposits, will not be returned under any circumstances." [redacted] initialed next to this line itemIn an effort to come to a resolution, we are willing to offer the customer a $store credit
Our customer purchased a wedding dress from our boutique in October, Per policy, as stated on the customer's signed contract, wedding gowns are ordered based on the customer's measurements and the designer's size chartAt the time of purchase, the customer's measurements were as follows: bust
43", waist 35", hip 42.5"Based on the designer's size chart, the customer's bust was a size 20, her waist a size 20, and her hip a size The manufacturer recommends ordering based on the larger size as the gowns can be tailored down in size, but not up in sizeFollowing this policy, a size was ordered for this customerThe customer signed approving the size to be orderedThe customer came in store to try the gown on and mentioned to the bridal consultant that the dress seemed big, but that she had lost weight since she ordered the gownThe consultant provided the customer with our seamstress's information, and the customer stated that she had someone in mind for her alterationsFollowing her alterations, the customer contacted us via email requesting the we cover the $expense of her alterations because they seemed excessiveAll wedding gowns require tailoring for a perfect fit and appropriate lengthThe service for tailoring wedding gowns typically ranges in cost from $to $depending on the customer's preferences and gown selectionThe $cost the customer incurred is well within expected range for all bridal gowns, and is actually lower than typically paid In summary, the wedding gown was ordered based on the measurements at the time of purchase and the manufacturer's size chartThe correct size came inThe gown was not faultyThe customer signed her contract indicating that she understood the gown was ordered based on her largest measurements at the time of purchase, and that we would not be held responsible for items that do not fit due to weight lossPlease see attached documentation
[redacted] paid a deposit on a bridesmaid dress on 9/15/16. The Special Occasion Purchase Agreement Contract signed by the customer (see attached) clearly states, "All sales are final. No exceptions. Money, including deposits, will not be returned under any circumstances." [redacted] initialed...
next to this line item. In an effort to come to a resolution, we are willing to offer the customer a $100 store credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11776465, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would not like a store credit because I don't ever plan on ever shopping their as I stated before the down payment was my choice to put the amount that I wanted and it was not mandatory so I could have put 20.00 for the dress that's discontinued and I know that because I contacted the manufacturer of the dress.
Regards,
[redacted]
The gown selected is still able to be ordered if the customer would like to pay the remaining balance and receive the gown, or the offer for a store credit in the amount of her original deposit still stands.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188605, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Just because they wrote the measurements down as they did doesn't mean they did it right. I signed the contract confirming the size they recommended because I trusted that the measurements were done correctly. As I already explained, the major fit problem was not due to weight loss, and any mention of that when the dress was picked up was raised by the consultant in an attempt to explain why a specially ordered dress could not fit at all, and at most my response was along the lines of 'maybe a little' in an attempt to understand the problem myself and not make the consultant feel bad. The sizing problem was not because of weight loss. Also, the alterations cost $400 (not $300 as the business contends), which was almost 70% of the dress purchase price. That is unreasonable, especially considering that the dress does not have complicated patterns, beading, or lace, and the consultant assured me that because of its simplicity, alterations would be minor and inexpensive. So their claim that the alteration cost here is actually reasonable is untenable. It's easy for a dress shop to claim 'weight loss' in response to any complaint of a dress being too large because there are no weigh-ins when ordering and picking up a dress. But in a case as extreme as this one--requiring payment of almost 70% of the cost of the dress in alterations and requiring 2 pleats to be created in the skirt to accommodate the extensive alterations--I hoped a business would have enough concern for its customer service and reputation to take responsibility for its mistakes and take simple steps to make things right rather than to hide behind a false claim of weight loss.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11776465, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would not like a store credit because I don't ever plan on ever shopping their as I stated before the down payment was my choice to put the amount that I wanted and it was not mandatory so I could have put for the dress that's discontinued and I know that because I contacted the manufacturer of the dress Regards, [redacted] ***
[redacted] paid a deposit on a bridesmaid dress on 9/15/The Special Occasion Purchase Agreement Contract signed by the customer (see attached) clearly states, "All sales are finalNo exceptionsMoney, including deposits, will not be returned under any circumstances." [redacted] initialed next to this line itemIn an effort to come to a resolution, we are willing to offer the customer a $store credit
Our customer purchased a wedding dress from our boutique in October, Per policy, as stated on the customer's signed contract, wedding gowns are ordered based on the customer's measurements and the designer's size chartAt the time of purchase, the customer's measurements were as follows: bust
43", waist 35", hip 42.5"Based on the designer's size chart, the customer's bust was a size 20, her waist a size 20, and her hip a size The manufacturer recommends ordering based on the larger size as the gowns can be tailored down in size, but not up in sizeFollowing this policy, a size was ordered for this customerThe customer signed approving the size to be orderedThe customer came in store to try the gown on and mentioned to the bridal consultant that the dress seemed big, but that she had lost weight since she ordered the gownThe consultant provided the customer with our seamstress's information, and the customer stated that she had someone in mind for her alterationsFollowing her alterations, the customer contacted us via email requesting the we cover the $expense of her alterations because they seemed excessiveAll wedding gowns require tailoring for a perfect fit and appropriate lengthThe service for tailoring wedding gowns typically ranges in cost from $to $depending on the customer's preferences and gown selectionThe $cost the customer incurred is well within expected range for all bridal gowns, and is actually lower than typically paid In summary, the wedding gown was ordered based on the measurements at the time of purchase and the manufacturer's size chartThe correct size came inThe gown was not faultyThe customer signed her contract indicating that she understood the gown was ordered based on her largest measurements at the time of purchase, and that we would not be held responsible for items that do not fit due to weight lossPlease see attached documentation
[redacted] paid a deposit on a bridesmaid dress on 9/15/16. The Special Occasion Purchase Agreement Contract signed by the customer (see attached) clearly states, "All sales are final. No exceptions. Money, including deposits, will not be returned under any circumstances." [redacted] initialed...
next to this line item. In an effort to come to a resolution, we are willing to offer the customer a $100 store credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11776465, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would not like a store credit because I don't ever plan on ever shopping their as I stated before the down payment was my choice to put the amount that I wanted and it was not mandatory so I could have put 20.00 for the dress that's discontinued and I know that because I contacted the manufacturer of the dress.
Regards,
[redacted]
The gown selected is still able to be ordered if the customer would like to pay the remaining balance and receive the gown, or the offer for a store credit in the amount of her original deposit still stands.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188605, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Just because they wrote the measurements down as they did doesn't mean they did it right. I signed the contract confirming the size they recommended because I trusted that the measurements were done correctly. As I already explained, the major fit problem was not due to weight loss, and any mention of that when the dress was picked up was raised by the consultant in an attempt to explain why a specially ordered dress could not fit at all, and at most my response was along the lines of 'maybe a little' in an attempt to understand the problem myself and not make the consultant feel bad. The sizing problem was not because of weight loss. Also, the alterations cost $400 (not $300 as the business contends), which was almost 70% of the dress purchase price. That is unreasonable, especially considering that the dress does not have complicated patterns, beading, or lace, and the consultant assured me that because of its simplicity, alterations would be minor and inexpensive. So their claim that the alteration cost here is actually reasonable is untenable. It's easy for a dress shop to claim 'weight loss' in response to any complaint of a dress being too large because there are no weigh-ins when ordering and picking up a dress. But in a case as extreme as this one--requiring payment of almost 70% of the cost of the dress in alterations and requiring 2 pleats to be created in the skirt to accommodate the extensive alterations--I hoped a business would have enough concern for its customer service and reputation to take responsibility for its mistakes and take simple steps to make things right rather than to hide behind a false claim of weight loss.]
Regards,
[redacted]