CINCINNATI RevDex.com NOVEMBER 18,
WEST 7TH STCINCINNATI, OHIO
***, AS PER OUR CONVERSATION, I AM SENDING THIS REPLY TO YOU RE:*** COMPLAINT LETTER FROM *** ***I WENT TO THE STORE TO CHECK THE FACEI DID FIND AND REMOVE A BLACK SPOT AND WIPED THE REST OF THE FACE I DO NOT KNOW WHAT SPOT WAS BUT IT IS GONEI HAVE ATTACHED A HIGHLIGHTED COPY OF THE QUOTE SENT TO THE LADY, STATING THAT WE WERE USING THE OLD FACE AS REQUESTED TO SAVE HER AS MUCH AS POSSIBLEAS TO THE COST OF MOVING THE SIGN, IT WAS NOT IN THE ORIGINAL QUOTE AS SHE GAVE ME THE WRONG ADDRESS TO STARTTHAT WAS QUICKLY RESOLVED AND WE WERE ASKED IF THE SIGN COULD BE MOVEDI TOLD HER AS LONG AS THE LANDLORD APPROVED, WE COULDMOVING THE SIGN REQUIRED AN ADDITIONAL BUILDING PERMIT + AN ELECTRICAL PERMIT NOT PREVIOUSLY NEEDED FOR A FACE CHANGEADDITIONALLY, SHE WAS ONLY CHARGED FOR THE MOVE WHICH IS FAR CHEAPER THAN A NEW CABINET WHICH WOULD BE PLUS INSTALL THE ADDITIONAL PERMIT COSTS WERE BY THE TOWNSHIP AND COUNTY, NOT MYSELF AND COST MORE THAN THE ORIGINAL SCOPE OF WORK AS IT WAS MORE WORK BEING DONEAS YOU CAN SEE BY THIS LETTER, I AM NOT A TYPIST AND ALL CAPS HAS NOTHING TO DO WITH RUDENESS, NOR DID IT IN MY REPLY TO HERI HAVE SINCE LEARNED THAT ALL CAPS IS LIKE SHOUTING IN AN EMAIL FOR WHICH I DO APOLOGIZE AS THERE WAS NEVER AN INTENT TO BE RUDE TO ANYONEAS TO THE COMPROMISE PART OF HER COMPLAINT, I CAN REDUCE THE COST OF THE MOVING OF THE SIGN BY 181.00, BUT I HAVE NO CONTROL OVER COUNTY AND TOWNSHIP PERMIT COSTS AS REMOVING THEM WOULD VOID THE PERMITSIF THIS SATISFIES THE CUSTOMER, I AM FINE WITH IT
*** *** ***
*** *** *** ***
CINCINNATI RevDex.com NOVEMBER 18,
WEST 7TH STCINCINNATI, OHIO
***, AS PER OUR CONVERSATION, I AM SENDING THIS REPLY TO YOU RE:*** COMPLAINT LETTER FROM *** ***I WENT TO THE STORE TO CHECK THE FACEI DID FIND AND REMOVE A BLACK SPOT AND WIPED THE REST OF THE FACE I DO NOT KNOW WHAT SPOT WAS BUT IT IS GONEI HAVE ATTACHED A HIGHLIGHTED COPY OF THE QUOTE SENT TO THE LADY, STATING THAT WE WERE USING THE OLD FACE AS REQUESTED TO SAVE HER AS MUCH AS POSSIBLEAS TO THE COST OF MOVING THE SIGN, IT WAS NOT IN THE ORIGINAL QUOTE AS SHE GAVE ME THE WRONG ADDRESS TO STARTTHAT WAS QUICKLY RESOLVED AND WE WERE ASKED IF THE SIGN COULD BE MOVEDI TOLD HER AS LONG AS THE LANDLORD APPROVED, WE COULDMOVING THE SIGN REQUIRED AN ADDITIONAL BUILDING PERMIT + AN ELECTRICAL PERMIT NOT PREVIOUSLY NEEDED FOR A FACE CHANGEADDITIONALLY, SHE WAS ONLY CHARGED FOR THE MOVE WHICH IS FAR CHEAPER THAN A NEW CABINET WHICH WOULD BE PLUS INSTALL THE ADDITIONAL PERMIT COSTS WERE BY THE TOWNSHIP AND COUNTY, NOT MYSELF AND COST MORE THAN THE ORIGINAL SCOPE OF WORK AS IT WAS MORE WORK BEING DONEAS YOU CAN SEE BY THIS LETTER, I AM NOT A TYPIST AND ALL CAPS HAS NOTHING TO DO WITH RUDENESS, NOR DID IT IN MY REPLY TO HERI HAVE SINCE LEARNED THAT ALL CAPS IS LIKE SHOUTING IN AN EMAIL FOR WHICH I DO APOLOGIZE AS THERE WAS NEVER AN INTENT TO BE RUDE TO ANYONEAS TO THE COMPROMISE PART OF HER COMPLAINT, I CAN REDUCE THE COST OF THE MOVING OF THE SIGN BY 181.00, BUT I HAVE NO CONTROL OVER COUNTY AND TOWNSHIP PERMIT COSTS AS REMOVING THEM WOULD VOID THE PERMITSIF THIS SATISFIES THE CUSTOMER, I AM FINE WITH IT
*** *** ***
*** *** *** ***