Carpenter's Janitorial Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

ID#*** Dear ***, Thank you for forwarding *** *** concern to our attentionEvery customer and their experience with our brand is very important to usWe do have records indicating *** *** emailed our customer service department on 2/13/and
requested a cancellation of the auto-enrollment programThe agent processed the request and this is what generated her cancellation confirmation #***Unfortunately, after researching our system, there appears to have been a system glitch that affected the continuity from cancellingWe sincerely apologize for this inconvenience! The problem was immediately addressed and a refund has been processed for $as the membership should have been cancelled on 2/13/ Again, we would like to inform Ms*** that her account has been fully refunded $as of today Monday, April 10, 2017, depending on her banking institution she will see the refund posted to her account in the next 3-business days Should Ms*** have any further questions or concerns we ask that she not hesitate to contact us at ###-###-#### M-F 8am - 5pm PT It’s important to us to continue to have an A rating with the Revdex.comWe did reach out to *** *** today Monday, April 10, and left a voicemailWe want to make sure we address her concerns and communicate the above referenced detailsOur Best, The DrDenese Team

Dear ***,Customer called on 10/and requested return information for the 7-Piece Maximum Results Kit we shipped with order *** on 10/During this call she also requested that all future automatic shipments be stoppedReturn information was provided and future shipments were
cancelled. The customer then claimed that she called before the order shipped on 10/3/to cancel further shipments and requested a pre-paid label to cover the cost of the returnThe customer was called back and she was informed a refund could certainly be granted, however, she would have to return the order at her own expense, and she agreed Her return was received 10/and her refund of $(less shipping) processed on 10/ Customer called back on 10/and wanted to know why she was only refunded $We explained the $shipping was non-refundable It’s important to us to continue to have an A rating with the Revdex.comThe terms and conditions of the auto-ship program are spelled out on our websiteThe customer placed her original order online and agreed to the terms and conditions. Our Best, The DrD Team