Carpet Cleaning Specialist

I see that we sent a check for $to you on March 14, If you have received it, and you are expecting another referral check, please advise the name of the customer whom you referredIf you have not received the check, please advise and we will stop payment and issue a new one Dan C [redacted]

I understand that you have been in contact with our finance director, Desmond S [redacted] , and that the cancellation has been made and the refund sent to our lender for application to your loan balance

Sent: Wednesday, December 14, 12:PM Subject: Complaint We have apologized to MrFinley for not being attentive to his requestsMrJones our General Manager spoke to MrFinley and offered to reimburse him for the repair and for his trip costsMrFinley agreed to the reimbursement of $MrJones has turned the check request into our accounting officeMrFinley should receive his check in about one week’s time Sincerely, Mark ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11868451, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As stated before I responded to the last message with my number as you start it was incorrect and I still did not get a return callAlso you had my email any still did not respondI went to your location and your parts manager failed to call meI left my phone number thereI emailed your company on the website and left my number thereHow convenient that you have decided to go based on the one incorrect number yet had my number from previous attempts to have your company call me Selective customer service I suppose!

Revdex.com:
This letter is to inform you that Russell & Smith Ford has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/26/and assigned ID ***
I went to the dealership and picked my $referral check
Regards,*** ***

*** ***, her sister and her mother came to Russell and Smith Ford to purchase a vehicle April 8, To facilitate a loan we needed to have a co-signer and with her permission we submitted the application with several combinations of buyer and co-signerTo obtain financing we needed to
submit the application to numerous banks resulting in multiple inquiriesCar Dealerships do not have the authority to put notes in a credit file, block credit nor decision loansWe sincerely apologize for the length of time the process took Jack *** General Manager Russell & Smith Ford

We repaired the heater core on MrSaneifard’s Ford Ranger to his satisfactionThe check engine light came on independent of the heater coreIt is not necessary to replace or remove the ACU valve caps to do the heater core repair.The vehicle was running rough so he brought it back in
and we determined it needed a tune upMrSaneifard declined the repair and later told us he bought the parts and did the tune up himself.*** *** Ford General Manager, called MrSaneifard on four occasions in which MrSaneifard has acknowledged and on the fifth attempt he was able to connect and discuss the situationMrCarney was told that the Ford Ranger is running now and that he will no longer need to bring it in to our service department.ll us why here

Sent: Wednesday, December 14, 2016 12:19 PM Subject: Complaint 11868451                   We have apologized to Mr. Finley for not being attentive to his requests. Mr. Jones our General Manager spoke to Mr. Finley and...

offered to reimburse him for the repair and for his trip costs. Mr. Finley agreed to the reimbursement of $399.00. Mr. Jones has turned the check request into our accounting office. Mr. Finley should receive his check in about one week’s time.   Sincerely,   Mark [redacted]

Revdex.com:
This letter is to inform you that Russell & Smith Ford has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/30/2016 and assigned ID [redacted].
Regards, thks [redacted]

I see that we sent a check for $100 to you on March 14, 2016. If you have received it, and you are expecting another referral check, please advise the name of the customer whom you referred. If you have not received the check, please advise and we will stop payment and issue a new one.
Dan...

C[redacted]

We have attempted to call you at the number listed in your inquiry, but the person answering stated that she was not you and did not know who you were. You may wish to provide a different contact number.

Unfortunately there is a discrepancy in the facts in this complaint. We are unable to resolve this complaint at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
They charged me $1800 to fix my vehicle but they damaged it more.  They are responsible for the damages and should reimburse me so I can fix my Vehicle.  GM and his crew are making false statements to cover up their mess.  No one should trust Smith and Russell and do any kind of business with them. 
Regards,

I understand that you have been in contact with our finance director, Desmond S[redacted], and that the cancellation has been made and the refund sent to our lender for application to your loan balance.

We received an internet lead from Mr. [redacted] on December 28th, 2016 through [redacted] concerning the vehicle he was interested in. In our response to his inquiry, the internet sales associated replied that particular vehicle had been sold, but we had similar vehicles in stock including new [redacted]....

The same day the customer called the dealership and spoke to one of our sales consultants, Oile, that stated the particular vehicle was still available. Oile assumed the vehicle was still here because it was still displayed on our website and in our system. He neglected to go physically touch the vehicle to verify the vehicle was here and available to sell, which it was not because it had already been purchased. Our Ford General Manager, Anson J[redacted], talked to the guest an apologized for our lack of communication and the inconvenience. We are sending Mr. [redacted] and his wife a gift certificate to their favorite restaurant to again apologize for the situation. We hope to have an opportunity to serve the [redacted] family in the future.

I'm sorry; I can only deal with what is contained in your submission to the Revdex.com. Given the correct number, our manager will be able to contact you.