Thank you for your assistance in seeking a resolution to the flooring performance problem that the [redacted] are havingI have personally inspected the floor installed in their homePhotos, a sample board, and installation particulars were sent to the manufacture to test for manufacturing defects This product does have a specific warranty against wear stain and fadeThe problem [redacted] are experiencing is raised edgesRaised edges are specifically excluded from all laminate manufacturers'warrantiesRaised edges are commonly caused by improperly maintaining the flooring with too much waterMy experience also indicates this is the case [redacted] take the position that they did maintain their floor correctly.We apparently have a misunderstanding about my comments when we inspected their flooring.Ultimately it is up to the manufacturer to determine the cause of a problem unrelated to installationAs such, we cannot, and did not, speak on the manufacturer's behalfI did not tell Mr [redacted] that the"problem was not of his doing"spoke with Mr [redacted] todayMr [redacted] wants me to pay for full replacement; just because we sold it to himI consider this unreasonableNevertheless, I have offered him a generous discount to replace the flooringI provided my cell phone for Mr [redacted] to get back to me with his decision.I will update you of [redacted] decision.Sincerely, Gary [redacted] , President
Thank you for your assistance in seeking a resolution to the flooring performance problem that the [redacted] are having. I have personally inspected the floor installed in their home. Photos, a sample board, and installation particulars were sent to the manufacture to test for manufacturing defects....
This product does have a specific warranty against wear stain and fade. The problem [redacted] are experiencing is raised edges. Raised edges are specifically excluded from all laminate manufacturers'warranties. Raised edges are commonly caused by improperly maintaining the flooring with too much water. My experience also indicates this is the case. [redacted] take the position that they did maintain their floor correctly.We apparently have a misunderstanding about my comments when we inspected their flooring.Ultimately it is up to the manufacturer to determine the cause of a problem unrelated to installation. As such, we cannot, and did not, speak on the manufacturer's behalf. I did not tell Mr. [redacted] that the"problem was not of his doing"1 spoke with Mr. [redacted] today. Mr. [redacted] wants me to pay for full replacement; just because we sold it to him. I consider this unreasonable. Nevertheless, I have offered him a generous discount to replace the flooring. I provided my cell phone for Mr. [redacted] to get back to me with his decision.I will update you of [redacted] decision.Sincerely, Gary [redacted] , President
Thank you for your assistance in seeking a resolution to the flooring performance problem that the [redacted] are havingI have personally inspected the floor installed in their homePhotos, a sample board, and installation particulars were sent to the manufacture to test for manufacturing defects This product does have a specific warranty against wear stain and fadeThe problem [redacted] are experiencing is raised edgesRaised edges are specifically excluded from all laminate manufacturers'warrantiesRaised edges are commonly caused by improperly maintaining the flooring with too much waterMy experience also indicates this is the case [redacted] take the position that they did maintain their floor correctly.We apparently have a misunderstanding about my comments when we inspected their flooring.Ultimately it is up to the manufacturer to determine the cause of a problem unrelated to installationAs such, we cannot, and did not, speak on the manufacturer's behalfI did not tell Mr [redacted] that the"problem was not of his doing"spoke with Mr [redacted] todayMr [redacted] wants me to pay for full replacement; just because we sold it to himI consider this unreasonableNevertheless, I have offered him a generous discount to replace the flooringI provided my cell phone for Mr [redacted] to get back to me with his decision.I will update you of [redacted] decision.Sincerely, Gary [redacted] , President
Thank you for your assistance in seeking a resolution to the flooring performance problem that the [redacted] are having. I have personally inspected the floor installed in their home. Photos, a sample board, and installation particulars were sent to the manufacture to test for manufacturing defects....
This product does have a specific warranty against wear stain and fade. The problem [redacted] are experiencing is raised edges. Raised edges are specifically excluded from all laminate manufacturers'warranties. Raised edges are commonly caused by improperly maintaining the flooring with too much water. My experience also indicates this is the case. [redacted] take the position that they did maintain their floor correctly.We apparently have a misunderstanding about my comments when we inspected their flooring.Ultimately it is up to the manufacturer to determine the cause of a problem unrelated to installation. As such, we cannot, and did not, speak on the manufacturer's behalf. I did not tell Mr. [redacted] that the"problem was not of his doing"1 spoke with Mr. [redacted] today. Mr. [redacted] wants me to pay for full replacement; just because we sold it to him. I consider this unreasonable. Nevertheless, I have offered him a generous discount to replace the flooring. I provided my cell phone for Mr. [redacted] to get back to me with his decision.I will update you of [redacted] decision.Sincerely, Gary [redacted] , President