Carpet & Drapery World, Inc.

As the store manager working along side with District Manger *** *** and Regional Director *** ***, we did everything we could to help Mrs.***As our contract states, we are not liable for aftermarket options she personally chose to modify her car withHer car at the time
could only fit the 20" tire size we installed on her vehicleShe signed a contract and payed the day price for a little over $$3000+ is only if she went the full term of weeks which she didn'tIt also states in our contract that if she had any issues with the merchandise she was to bring it too us first to be inspected and fixed if any issues were too occurBecause we value our customers, we offered to replace all four tires for no charge and she declinedWe will not give any credit for used and worn merchandise as it states in our contractAs a company policy we also replace our torque wrenches every months which are manual torque wrenchesShe states each lug nut and wheel was torqued differently and makes no sense with the torque pounds she stated150lbs would of broke the studs instantly and the studs have nothing to do with rotors being warped if that was the caseYou are more than welcomed to give me a call to discuss any further questions at 619-691-***My name is *** ***-*** and I am the store manager at the Chula Vista locationThank you and have a good day. *** ***-***Rent-A-Wheel Store ManagerBroadway Chula Vista CA 91910619-760-3359***@rentawhee.comwww.rentawhee.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount paid is not correct, I purchased the wheels and tires 5/6/15 and the pay off was not until October, well after the 90 day period. My repeated requests for final receipt has not been provided as I paid over the phone $950 dollars to close the deal as it was after 90 days.Ramon accepted my final offer. The response only refers to the over torqueing of the bolts and not my second claim that the incorrect tires with the wrong load capacity were also put on the vehicle which has led to further complications including a blow out on the freeway of which documentation from two other reputable companies have provided me. I had a problem with my brakes which would not warrant a trip to rent a wheel to address for the first incident and the second incident occurred in Mira Mesa, too far to make it to rent a wheel, making the trip to them first impossible. I have entrusted this company to insure the safety of my vehicle with their merchandise. I do not believe that  denied claims to any liability should be afforded to a blanket generic disclaimer of non culpability. You are in the business of putting on after market equipment, and should do so safely to the best of your abilities. these tires are the wrong load capacity which is not the best of you r ability for your consumers safety. I informed the company that I no longer wished to have their services or to risk my safety  with more tires from their company. [redacted] also offered me $900 to buy back the rims and tires, which is admitting liability. This is no where near the cost I have paid for these faulty, dangerous tires which is why I declined. I am not sure what" 20 inch tires were the only ones that could fit at the time" means, except that must be the only merchandise in stock that would fit my vehicle, regardless of proper measurements and safety concerns. I do have documentation from the mechanic stating that the tires were in fact over torqued, and while no, they did not snap as you indicated, they did heat up and cause warping and damage to my brakes and rotors. you are admitting partial liability,  which indicates the responsibility fully for the wrong tire sizes and installation of the tires on my vehicle. I am not requesting a refund for used or worn items, but incorrect and dangerous equipment placed on my vehicle causing damage.  I would like a print out of exact charges I have paid beginning with the $300 paid 5/5/16 and the $97 dollars weekly until the final pay off of $950 paid at the end of October and to be compensated as such. Signing that I am aware of the after market changes does not indicate that any tires can then be placed on my vehicle and incorrectly and you are no longer liable. I have provided documentation from the mechanic to [redacted] and will gather more evidence as to why I am owed the cost I have paid into the faulty tires and incorrect installation as well as repairs incurred due to this fact.
Regards,
[redacted]