Thank you very much for the opportunity to respond to this issue. Our customers are very important to us and because of this we follow-up on every problem or complaint.Ms, [redacted] purchased a 2006 Pontiac Grand Prix on May 28, 2015 from Circus Auto Sales, Inc. She was scheduled to make bi-weekly...
payments beginning June 29, 2015. We contacted her on numerous occasions regarding her payments before and after the repossession with no success. We were forced to place this account with our attorney and therefore, cannot discuss this account as it is in litigation,Our Policy is to contact every customer regarding past due payments and we always try to work something out to their advantage to make it possible for them to keep the vehicle. When a business is forced to repossess merchandise everybody loses. When unexpected problems come up for our customers we will usually try to make fair accommodations, but it takes two reasonable parties to work out a solution.Sincerely,[redacted] [redacted]|VP
I’m in writing in response to a complaint filed ([redacted]) on 10/23/17 that we received on 11/7/17. We would love to respond to the complaint, however, based on the account is in legal litigation at this time we are unable to comment on this case. If you have any further...
questions or concerns please feel free to call the number listed below.Thanks [redacted]Account ManagerCircus Auto Sales Inc.[redacted]
Thank you for the opportunity to respond to Ms. [redacted]'s complaint. First due to this matter being subject to the bankruptcy filed I need to state that this is only a response to the complaint filed by Ms. [redacted] and in no way an attempt to contact her or collect the debt. This matter is the...
subject of current and/or possible future litigation in the Jefferson county court and/or the Federal Bankruptcy courts and I can therefore not get into the particulars of this case. I can say that as a matter of policy a bankruptcy does not remove the occurrence of a repossession from a credit bureau. It could be that Ms. [redacted] is having trouble getting housing because her credit bureau shows she does not pay her bills..this is the purpose of the credit bureau. As far as removing a "legal item" from her credit bureau the actual judgment showing on her credit bureau is a matter of public record reported to the bureau by the court system and is completely out of our control. Thank you, [redacted] Circus Auto Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Circus Auto never contacted me after the Auction of the car we could have worked something out, No they responded to calls or anything. Already having their mind made of going forward obviously because now the only person winning is Circus Auto demanding 8,000 dollars with $5 interest accruing everyday which is 27% even after the sale of the car. I only know the information I know because of the Attorney's office. That's not good business at all.]
Regards,
[redacted]
see attachment.Thank you very much for the opportunity to respond to this issue as we were unaware of the complaint until we received your letter dated April 28, 2016 marked “URGENT.” Our customers are very important to us and because of this we follow-up on every problem or complaint.On February 9,...
2016 we sold Ms. [redacted] a 2005 Ford Mustang. She had a small problem with the vehicle on the way home that evening so we had the vehicle towed to our lot the next day at which time we repaired the problem. Ms. [redacted] picked the vehicle up the same day. Her first payment was due 2 weeks after the purchase date. She failed to make her first payment so we contacted her by phone and was told the vehicle had a lot of issues (none of which we were aware of). We instructed her to bring the vehicle to our lot and we would be happy to make the necessary repairs. In response, she didn’t want to keep the vehicle. We offered to exchange the Mustang for a vehicle of equal value, out of several vehicles she chose a 2004 Mazda 3. She seemed very happy with this transaction. On the way home in the Mazda she did have a small mechanical issue. We immediately picked the Mazda up, brought it back to our lot where we serviced the vehicle and it was ready the next morning.We perform a multi-point vehicle inspection on every vehicle before selling it, however, used vehicles are unpredictable. Ms. [redacted] was contacted regarding the vehicle being ready but she never came to take possession of the vehicle. Because of the Mustang mishap, we pushed her first payment back two weeks, we’ve never received a payment on either vehicle.When unexpected problems come up for our customers we try to make fair accommodations, but it takes two reasonable parties to work out a solution. Despite our best efforts, we have been unable to make Ms. [redacted] happy.In our now fifty years and thousands of happy customers, very few would claim to not be treated more than fairly.Sincerely,
Thank you very much for the opportunity to respond to this issue. Our customers are very important to us and because of this we follow-up on every problem or complaint.Ms, [redacted] purchased a 2006 Pontiac Grand Prix on May 28, 2015 from Circus Auto Sales, Inc. She was scheduled to make bi-weekly...
payments beginning June 29, 2015. We contacted her on numerous occasions regarding her payments before and after the repossession with no success. We were forced to place this account with our attorney and therefore, cannot discuss this account as it is in litigation,Our Policy is to contact every customer regarding past due payments and we always try to work something out to their advantage to make it possible for them to keep the vehicle. When a business is forced to repossess merchandise everybody loses. When unexpected problems come up for our customers we will usually try to make fair accommodations, but it takes two reasonable parties to work out a solution.Sincerely,[redacted] [redacted]|VP
I’m in writing in response to a complaint filed ([redacted]) on 10/23/17 that we received on 11/7/17. We would love to respond to the complaint, however, based on the account is in legal litigation at this time we are unable to comment on this case. If you have any further...
questions or concerns please feel free to call the number listed below.Thanks [redacted]Account ManagerCircus Auto Sales Inc.[redacted]
Thank you for the opportunity to respond to Ms. [redacted]'s complaint. First due to this matter being subject to the bankruptcy filed I need to state that this is only a response to the complaint filed by Ms. [redacted] and in no way an attempt to contact her or collect the debt. This matter is the...
subject of current and/or possible future litigation in the Jefferson county court and/or the Federal Bankruptcy courts and I can therefore not get into the particulars of this case. I can say that as a matter of policy a bankruptcy does not remove the occurrence of a repossession from a credit bureau. It could be that Ms. [redacted] is having trouble getting housing because her credit bureau shows she does not pay her bills..this is the purpose of the credit bureau. As far as removing a "legal item" from her credit bureau the actual judgment showing on her credit bureau is a matter of public record reported to the bureau by the court system and is completely out of our control. Thank you, [redacted] Circus Auto Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Circus Auto never contacted me after the Auction of the car we could have worked something out, No they responded to calls or anything. Already having their mind made of going forward obviously because now the only person winning is Circus Auto demanding 8,000 dollars with $5 interest accruing everyday which is 27% even after the sale of the car. I only know the information I know because of the Attorney's office. That's not good business at all.]
Regards,
[redacted]
see attachment.Thank you very much for the opportunity to respond to this issue as we were unaware of the complaint until we received your letter dated April 28, 2016 marked “URGENT.” Our customers are very important to us and because of this we follow-up on every problem or complaint.On February 9,...
2016 we sold Ms. [redacted] a 2005 Ford Mustang. She had a small problem with the vehicle on the way home that evening so we had the vehicle towed to our lot the next day at which time we repaired the problem. Ms. [redacted] picked the vehicle up the same day. Her first payment was due 2 weeks after the purchase date. She failed to make her first payment so we contacted her by phone and was told the vehicle had a lot of issues (none of which we were aware of). We instructed her to bring the vehicle to our lot and we would be happy to make the necessary repairs. In response, she didn’t want to keep the vehicle. We offered to exchange the Mustang for a vehicle of equal value, out of several vehicles she chose a 2004 Mazda 3. She seemed very happy with this transaction. On the way home in the Mazda she did have a small mechanical issue. We immediately picked the Mazda up, brought it back to our lot where we serviced the vehicle and it was ready the next morning.We perform a multi-point vehicle inspection on every vehicle before selling it, however, used vehicles are unpredictable. Ms. [redacted] was contacted regarding the vehicle being ready but she never came to take possession of the vehicle. Because of the Mustang mishap, we pushed her first payment back two weeks, we’ve never received a payment on either vehicle.When unexpected problems come up for our customers we try to make fair accommodations, but it takes two reasonable parties to work out a solution. Despite our best efforts, we have been unable to make Ms. [redacted] happy.In our now fifty years and thousands of happy customers, very few would claim to not be treated more than fairly.Sincerely,