Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Carpet Interiors completed this vinyl installation on 10/17/Our records indicate the customer called on 1/31/stating the vinyl was peelingOur installation manager inspected the vinyl on February 26th, months after installation,and reported the vinyl was not peeling buy had deep gouges in it, directly in front of the refrigerator in two small spotsThe printed face of the material was gouged out, with a depression in the vinly indicating something hit the floor or scraped the floor to cause this conditionThis would be considered locally caused damage, perhaps a vacuum with the spinning brushed engaged or something heavy dropped to the floor, not a manufacturer's defect Our installation manager explained this would not be a manufacturer's defect or the manufacture's responsibilityHe stated it could be repaired and corrected by ordering more material and making a pattern match insert of new materialHe quoted a $cost to repair, which is merely the cost for freight and material neededThe delivery and installarion repair provided by a hard surface vinyl installer would be done at No ChargeWe are not trying to make a profit, we are in the business of customrer satisfaction Because the customer has done bussiness with us before, our installation manager offered an excellent offerThe customer would pay for the material and Carpet Interiors would absorb the expense of the repair by the installer I spoke with the customer on March 15th and explained the offer again stating this is not a defect, they would have to pay for the material ($100) and Carpet Interiors would absorb the cost of the cost of the labor required to fix their problemThey want to incur no cost If the customer still believes this is defective vinyl, we can provide them with several licensed impartial flooring inspection consultants to call and evaluate the damageIf it is determined it is manufacture's flawed material, Carpet Interiors would cover all the expenses to replace the entire floor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe a spinning brush from a vacuum should not cause the tile to peelIf it could, we should have been toldYou can close the case it carpet interiors is not willing to absorb total cost of materials and labor, I will not shop there anymore Final Business Response / [redacted] (4000, 11, 2014/04/11) */ I addressed the vcuum because in the first complaint the customer, [redacted] stated that maybe it happened when they were vacuuming the kitchenI have no idea what actually caused the vinyl gouges in front of their refrigeratorA vacuum that has a beater bar spinning,could pick up a nail, a carpenter staple, a cardboard box staple or a small sharp object could spin in the vacuum brushes and cause a gougeWe will never know what item caused the small gougesThis is not a flaw of the material or the quality of the material When we did the vinyl installation, their 8xkitchen was completely emptyAfter we completed our work someone else moved in a stove, refrigerator, diswasher, plus installed kitchen cabinets in the room on top of that floorThis damage is locally caused, someone else other than Carpet Interiors caused this damageGouges don't just materialize, something causes them This special order vinyl material,and freight charges, combined with a cseamed patch repair by an installer is $This price is much less than our actual cost because they are our customerWe need to get paid for the special order replacement material and freightWe cannot get a credit from the manufacturer because this is not a defectCarpet Interiors is absorbing 80% of the repair Final Consumer Response / [redacted] (4200, 13, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You can close the complaintI do not want to do business with someone that calls me a liar and does not stand by their productNo wonder they lost their store in oak lawnThat's to the Revdex.com to be the middle person and for you help
Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Carpet Interiors completed this vinyl installation on 10/17/Our records indicate the customer called on 1/31/stating the vinyl was peelingOur installation manager inspected the vinyl on February 26th, months after installation,and reported the vinyl was not peeling buy had deep gouges in it, directly in front of the refrigerator in two small spotsThe printed face of the material was gouged out, with a depression in the vinly indicating something hit the floor or scraped the floor to cause this conditionThis would be considered locally caused damage, perhaps a vacuum with the spinning brushed engaged or something heavy dropped to the floor, not a manufacturer's defect Our installation manager explained this would not be a manufacturer's defect or the manufacture's responsibilityHe stated it could be repaired and corrected by ordering more material and making a pattern match insert of new materialHe quoted a $cost to repair, which is merely the cost for freight and material neededThe delivery and installarion repair provided by a hard surface vinyl installer would be done at No ChargeWe are not trying to make a profit, we are in the business of customrer satisfaction Because the customer has done bussiness with us before, our installation manager offered an excellent offerThe customer would pay for the material and Carpet Interiors would absorb the expense of the repair by the installer I spoke with the customer on March 15th and explained the offer again stating this is not a defect, they would have to pay for the material ($100) and Carpet Interiors would absorb the cost of the cost of the labor required to fix their problemThey want to incur no cost If the customer still believes this is defective vinyl, we can provide them with several licensed impartial flooring inspection consultants to call and evaluate the damageIf it is determined it is manufacture's flawed material, Carpet Interiors would cover all the expenses to replace the entire floor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe a spinning brush from a vacuum should not cause the tile to peelIf it could, we should have been toldYou can close the case it carpet interiors is not willing to absorb total cost of materials and labor, I will not shop there anymore Final Business Response / [redacted] (4000, 11, 2014/04/11) */ I addressed the vcuum because in the first complaint the customer, [redacted] stated that maybe it happened when they were vacuuming the kitchenI have no idea what actually caused the vinyl gouges in front of their refrigeratorA vacuum that has a beater bar spinning,could pick up a nail, a carpenter staple, a cardboard box staple or a small sharp object could spin in the vacuum brushes and cause a gougeWe will never know what item caused the small gougesThis is not a flaw of the material or the quality of the material When we did the vinyl installation, their 8xkitchen was completely emptyAfter we completed our work someone else moved in a stove, refrigerator, diswasher, plus installed kitchen cabinets in the room on top of that floorThis damage is locally caused, someone else other than Carpet Interiors caused this damageGouges don't just materialize, something causes them This special order vinyl material,and freight charges, combined with a cseamed patch repair by an installer is $This price is much less than our actual cost because they are our customerWe need to get paid for the special order replacement material and freightWe cannot get a credit from the manufacturer because this is not a defectCarpet Interiors is absorbing 80% of the repair Final Consumer Response / [redacted] (4200, 13, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You can close the complaintI do not want to do business with someone that calls me a liar and does not stand by their productNo wonder they lost their store in oak lawnThat's to the Revdex.com to be the middle person and for you help