Carpet Mart, Inc

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Complaint: ***
I am rejecting this response because: I am totally shocked by this response, to say that I'm trying to get something for free because I'm selling my homeREALLY? What I told him was the reason we purchased new carpet was because we would be selling or home in a few years and needed something that was durable and could hold up so the salesman recommended the carpet that we bought said that it was great carpet great padding and great for high traffic areas so that's why we went with this carpet.this carpet looks like it's years old and its only 2&a half years old I don't think it was installed properly and I believe that that is part of why it's so worn down.when I have talked to Scott at the Lancaster carpet Mart he suggested that maybe we spilled something on the carpet or that when the carpet cleaner was here that he left the soap sit too long and that's why it looks that way both are 100% untrue.here at carpet Mart they like to play the blame game and they have blamed the mill they have blamed me they have blamed my carpet cleaning company but they haven't takin blame for anything isn't that funny.if we would have spilled something on it or the carpet company would have left soap sit too long it would be very obvious looking at the padding if you stain your carpet it obviously goes through to the padding I asked him to please come out here to lift the carpet and look at the padding if he would have done so he could clearly see that there are no stains on the padding.it's very obvious to us that they're just trying to get out of taking care of a problem that they are indeed responsible for I think it's extremely unfair and I think that the way they run things at that carpet Mart is extremely unprofessional and I will never ever purchase something from that store again.and if they do not make good on this I will be sure to tell everybody I talk to about my experience at the Lancaster carpet Mart! I'm going to attach pictures so that you can see how easily my carpet just lifts up.
Regards,
*** ***

Please see attached response

November 12, 2014
Carpet Mart will attempt, at our expense to stretch the carpet back to its original position, We cannot guarantee that this will work though. As I stated before, our Installation warranty is for two years. When the original complaint came in, it was already past the warranty period. As far as [redacted]'s issue with the appearance in the walking area, without a proof of receipt of a professional cleaning we cannot proceed with a mill authorized inspection. Please let me know if we can try to stretch the carpet back to the metal at the kitchenThank You,
Scott W

October 31, 2014
Dear [redacted]:We explained to [redacted] that in order to have her carpet inspected by a certified carpet inspector we would need to have a copy of her professional cleaning service's receipt. She has been unable to provide us with that. If she would like to have it...

inspected by contacting a certified inspection service she is welcome to do that at her own expense. As far as any repair to the carpet pulling away from the metal stripping our installation guarantee is for two years. I am sure the problems she is having did not happen overnight. To my knowledge we did not accuse anyone of cleaning it improperly. We have simply stated that in reviewing the photos, the problem looked like a maintenance issue. She feels she should get new carpeting, at our expense, because she is selling her house.If you have any questions please feel free to call me.Regards,
Scott W

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Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]