Carpet Mill Outlet Inc.

My husband and I were shopping at the Carpet Mill over the weekend and we decided to re-carpet one of our rooms in our home. We had received two estimates, and the final cost of the carpet came to be $100.00 over our budget. They had measured the closet into our final invoice, which was fine, however we decided to wait on doing the carpet at this time. When we set up the measurements and installation I had spoken to Harriet and there was a $30.00 deposit I needed to give. I received my copy of the invoice at that time as well. Since we had decided to hold off on the carpet, I told Harriet I would be in the next day to pick up my $30.00 deposit. Harriet's attitude immediately changed and said "Well it's a non-refundable deposit". Never, not once, did anyone mention to me OR my husband that the deposit was non-refundable. We spoke with two different sales women (Harriet and Barbara) and neither one of them said anything about the deposit being non-refundable. Harriet proceeded to tell me that she tells every single customer the same thing and that I "must had not been listening". Harriet was extremely rude and hot headed. She insisted that I was wrong and she was right and I will not be getting my money back. I asked to speak with the owner, Ken, but he wasn't in so I said I would come in and speak with him the next day. I cannot stress to you enough how extremely rude this woman was to me on the phone. The next day, I went to the Carpet Mill to speak to Ken. I started off explaining what had happened over the course of the weekend and I told him that we decided to wait on the carpet and I had spoken to Harriet the night before about my deposit, and he immediately interrupted me and said "All deposits are non-refundable, which is what Harriet explained to you". I said "I'm sorry, Ken, but not one of your sales women told me about the deposit being non-refundable". He interrupted me again and told me I was wrong and that "it just rolls off their lips because that's our policy". I had brought my invoice (which didn't have anything on it about no refunds) and Ken got up from his chair, ripped it out of my hands and proceeded to walk out of his office. He then said to me "I'm going to give you your deposit back because we have an A plus rating with the Revdex.com, but I'm telling you you're wrong and they told you about our policy". He continued to insist that I was wrong, but then he stopped and said "The only thing she didn't do was stamp your invoice" and he then proceeded to stamp my invoice. The stamp simply stated that the deposits were non-refundable. So, to summarize: They were clearly in the wrong and Harriet clearly forgot to tell me, and she forgot to stamp my invoice. Both Harriet and Ken (the owner!) were down right rude. The way they conduct their business over there at Carpet Mill is absolutely unprofessional and with their attitudes I am shocked they are still in business. After this experience I will GLADLY pay double what they wanted to charge me to bring my business elsewhere.