Carpet Mills of America

We did address the customers concerns when he first arrived We offered to fix all his concerns but he informed us that he wanted to consult legal recourseWe received a letter from the AG addressing his concerns at which point we requested to have the vehicle inspectedThe customer decided to trade the vehicle without giving us the opportunity to resolve the AG concern The AG has closed the case and we consider it resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com of New Mexico Jefferson St NE #A Albuquerque, NM Complaint # [redacted] I emailed Mr [redacted] on Saturday an offer to assist him on the Kia that he purchase from usHe agreed to an additional $When you receive his approval that that will complete and end this we will send him an additional check in that amountPlease let me know as soon as you receive his approval Thank you for you help Mike A [redacted] Bravo Chevrolet Cadillac

Mr [redacted] was asked to bring his vehicle,Hyundai Santa Fe, in for our body shop to inspect it so we could address his concerns he decided to trade it in at a dealership in Arizona the cancellation of his extended service contract was processed on the 21th of JulyWhen there is a lien on the vehicle the refund is forwarded to the lienholder, they in turn apply it to the balance of the loanSince the vehicle was traded in another state as soon as that dealer sends the payoff to that lienholder they will in turn refund the customer with any overage

Our body shop has been in contact with the customersBoth units are ready to be picked up, they are supposed to be here today to take delivery of both unitsSorry for the delay, both units has extensive damager Mike A [redacted] GSM Bravo Chevrolet Cadillac

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition to the $refund offered via email on Sat, July 25th 2015, I now anticipate a full refund in the amount for $as mutually agreed upon by Mike A [redacted] , general sales manager of Bravo Chevrolet/CAD, Las Cruces, NM Regards, [redacted] Monday, July 27th 4:15pm MST

Complaint: [redacted] I am rejecting this response because:The matter may be closed on Bravo's end, but I, being the customer, have yet to receive my resolutionTherefore, this matter is being rejected Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We consider the case closed the warranty was processed and mailed to his lienholder Capital One on the 22th of July

Complaint: ***
I am rejecting this response because:The defective vehicle that Bravo Chevrolet sold to me was traded in, but was taken to a 3rd party for further evaluation prior to being tradedBravo did offer to seal the windshieldHowever, after having a 3rd party seal the windshield, the vehicle still had the leak; the damage causing the leak wouldn’t have been fixed by your offer to sealThis was mentioned to Felipe M*** when we spoke on the phone July 13thThe reason for the 3rd party was due to there being previous damage that wasn't disclosed prior to purchase, I couldn't trust your dealership after you "stood behind" your pre-sale inspection and I signed documentation claiming there was zero previous damage other than cosmeticGiven that the 3rd party location found more than $2,in undisclosed damage (~11% of the sale price), I was justified in my decision to go elsewhereThis damage was discovered AFTER Patrick E*** (Used Car Manager) directly told me that Bravo could no longer communicate with me.When you put the safety of customers and their families at risk because you can "no longer talk to them", especiallly after they have additional problems, is where the line stopsSince Bravo told me they could no longer speak with me, my action to protect my family by getting rid of the defective vehicle I purchased from Bravo one month prior is completely justified and no additional explanation is needed. However, before this becomes a back and forth between a business and a previous customer, you are referencing Revdex.com Complaint ID *** in which a defective vehicle was being sold as having no previous damageThe current complaint is in regard to a refund that I have yet to receiveThe Extended Warranty was cancelled in late June and I have yet to receive anything as of August You can mention all the channels that the refund had to go through prior to being sent out, but plain and simple: the warranty company, knowing the full situation, sent the refund payment directly to Bravo, not any other channel/dealership, on July I have yet to receive anything. [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

My wife & I have been looking for replacing our carpet for Hardwood flooring this year Received several quotes from several companies but found that the Carpet Mills of America gave us the best quote and time frame that met our needs
Not only did the owner, Mr*** assist us in picking the RIGHT flooring for our home, it was installed in a timely manner Mr*** was here with his crew and checked on the progress several times during the installment and was back when the job was completed
We would highly recommend the Carpet Mills of America on Bowman Road to anyone looking for quality flooring at a very competitive price and outstanding service Joe & Paula ***

The client is absolutely correct. As a consumer myself, I would not be happy to be quoted one price and then find another upon paying. I was not aware of this issue, otherwise the Revdex.com complaint would never had happened. The client should have been notified that there would be an extra charge to...

remove cat hair. it is important to remove all animal hair prior to cleaning as it will get on other clients clothing. We only charge if there is an excessive amount imbedded into the clothing but only AFTER the client has agreed to the added expense. The client will be notified and refunded her $10.00[redacted], presidentGold Star Cleaners

We offered the customer to fix the issues, 1) reseal windshield and/or replace the windshield along with repairing the turn signals, hazard lights and detail the vehicle 2) we would appraise his vehicle for trade on a different vehicle. The customers response was to buy back vehicle stating it was within the state 15dy/500 mile statute. The statute states that if a vehicle is inoperable(not running) the dealer will take back or give the customer to option to fix if they would like to keep it. The customer took his vehicle to have it inspected by an independent body shop, which he states had prior damage that was not disclosed to him. New Mexico state requires we disclose known damage if it exceeds 6% of the selling price which was 17600. His appraisal from his shop was 2751.35 with a windshield replaced and installed. We contacted NM Attorney General and requested that we have the chance to inspect the vehicle by our own body shop.  I was informed today that the customer has traded the vehicle in.

Complaint: [redacted]
I am rejecting this response because:The matter may be closed on Bravo's end, but I, being the customer, have yet to receive my resolution. Therefore, this matter is being rejected.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Our body shop has been in contact with the customers. Both units are ready to be picked up, they are supposed to be here today to take delivery of both units. Sorry for the delay, both units has extensive damager.
Mike A[redacted]
GSM
Bravo Chevrolet Cadillac

We did address the customers concerns when he first arrived.  We offered to fix all his concerns but he informed us that he wanted to consult legal recourse. We received a letter from the AG addressing his concerns at which point we requested to have the vehicle inspected. The customer decided to trade the vehicle without giving us the opportunity to resolve the AG concern.  The AG has closed the case and we consider it resolved

Revdex.com of New Mexico
7007 Jefferson St NE #A
Albuquerque, NM
Complaint #[redacted]
I emailed  Mr . [redacted] on Saturday an offer to assist him  on the Kia that he purchase from us. He agreed to an additional $150. When you receive his approval that that will complete and end this we...

will send him an additional check in that amount. Please let me know as soon as you receive his approval.
Thank you for you help
Mike A[redacted]
Bravo Chevrolet Cadillac

Thank you for the quick response. I have attached documents that I believe match what was requested in order to move forward. If there are any questions, please don't hesitate to request additional information.I have also filed a complaint with the NM Attorney General. They are currently awaiting my...

instructions before pursuing or closing the complaint, contingent upon Dealer resolution from complaint. I have attached my limit of documents, it isn't allowing me to attach NM Attorney General Complaint, which also includes photo evidence of windshield leak and water spot growing. I have video proof, too, if that is something Revdex.com wishes to view.I look forward to hearing from you.Regards,Eric *. B[redacted]

Complaint: [redacted]
I am rejecting this response because: They tell you they are going to do something, or "look into something" and then they don't follow through and you won't hear from them. Based off my previous experience with Bravo, they can say the refund was "processed", but I have yet to have any evidence of such, except word of mouth. However, they have told me many things just to get me off the phone or out of the dealership, so I suppose that doesn't mean much to them.The vehicle was traded in without being examined by Bravo Chevrolet because they were dragging their feet with my original Revdex.com Complaint (ID:[redacted]). The 2014 Hyundai Santa Fe Sport (Previous Revdex.com Complaint ID:[redacted]) I purchased from them had the electrical system short out completely. With a pregnant girlfriend driving that vehicle when it happened, the safety that Bravo ignored could no longer be ignored.On my last contact with the dealership, Patrick E[redacted] SPECIFICALLY told me (during a face to face conversation) that they could no longer speak with me since I had inquired about my options with an attorney, he then stood up and walked away from me; I hadn't even retained an attorney, only spoke to free Student Legal Aid at NMSU regarding my options.It is coming up on 4 weeks since I first made true contact with Bravo regarding this issue and spoke directly to Felipe M[redacted] where he assured me this would be completed right away. Since July 13 I have called and left multiple messages and emails, which none of them have been responded to. This company appears to care very little about consumers after the sale has been made, going so far as to tell you one thing and then you don't hear from them again, even after following up. Example: On July 13, I spoke with Felipe M[redacted] about my previous complaint and refund. He then requested that I send him a proposal via email; I took down his email exactly as he told me, as I very much wanted him to look over this proposal ([redacted]) for the loss I took on having to trade the vehicle in to a different dealership (claiming he would speak to the owners); THAT WOULD BE THE VERY LAST TIME I WOULD SPEAK WITH ANYONE FROM BRAVO. Felipe didn't even respond to the proposal I sent him.  They don't return phone messages or emails; they don't follow through on promises to customers.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition to the $150.00 refund offered via email on Sat, July 25th 2015, I now anticipate a full refund in the amount for $500.00 as mutually agreed upon by Mike A[redacted], general sales manager of Bravo Chevrolet/CAD, Las Cruces, NM 8805.
Regards,
[redacted]Monday, July 27th 2015. 4:15pm MST