***, we sincerely apologize that your time with Weidner has not lived up to your expectations.We intend to refund your entire depositYou will receive your deposit within the terms outlined in your lease agreement (21-days)We wish you the best in your new home!
To whom it may concern, ***’s apartment was serviced 10/by pest control and she was billed for the treatment on 10/The amount due to Pest Control is $ [redacted] first notified the office that she had bed bugs 10/No adjacent apartment homes in the community have notified the office or complained to the office that they are experiencing Bed BugsIn the instance where multiple apartment homes had bed bugs, the site would cover the costs of the pest control treatmentHowever, in this instance [redacted] is the only resident who has had bed bugsThe bed bugs were found when [redacted] removed an old box springShe was serviced in a timely matter If this was an issue within the community others would be affected nearbyAny reimbursement of furniture would have to be through ***’s Renters InsurancePer the lease agreement Weidner is not responsible for the loss or damage of furniture with the apartment homeThe site will not be offering any reimbursement nor will the site pay the costs of the pest control treatmentThe following is pulled from ***’s signed Lease Agreement: “LIABILITY: Resident(s) agrees that all personal property in the apartment shall be at the risk of the Resident(s)Resident(s) further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, water, theft, or the elements, or for loss of any articles from any cause from said premises or any other part of said buildings-THE LANDLOERD STRONGLY RECOMMENDS THAT THE RESIDENTS (S) OBTAIN INSURANCE to cover the resident’s personal belongings, to protect the Resident(s) against personal injury liability, and to cover any other liabilities or losses the Resident(s) may incur INSURANCE: Resident is to remain liable for his/her own negligence and is solely responsible for purchasing insurance to protect against that possibility and to protect his/her property.” Jennifer C [redacted] | Customer Service Specialist Weidner Apartment Homes [redacted] ** [redacted] D: [redacted] | F: [redacted] E: [redacted] What Matters to You, Matters to Us.™
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are in receipt of your letter of September **, concerning customer complaint ID [redacted] We have no record of ever being contacted by [redacted] or otherwise administering any dispute between [redacted] and Nationwide BankIn addition, the individuals listed in the complaint are not employees or otherwise affiliated with the American Arbitration AssociationIn order to initiate an arbitration with the American Arbitration Association, a party must file a demand for arbitration with the American Arbitration AssociationWe do not have any demand for arbitration from [redacted] nor did we receive a payment from [redacted] We suggest that you review the entity to which the payment was made as well as the phone numbers and address for the organization with which the consumer was communicating in order to ascertain what happened in this matter
Good Afternoon, I have attached photos detailing the items charged for in her move out inspection Her carpet was extremely dirty upon move out and she was charged for a carpet cleaning for a two bedroom for $ Additionally a hole was punched through her door and she was charged for a full door replacement of $ Mrs [redacted] vacated her apartment on 06/27/2015, her deposit accounting statement was emailed and mailed on 07/13/ Well within the days guidelines given by the Alaska Uniform Residential Landlord and Tenant act We will not be adjusting the charges in regards to move out damages It is clearly noted on the photos attached that these damages occurred Mrs [redacted] charges and statement were done in accordance with her lease agreement and we consider this matter satisfiedThank You ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
[redacted] , Please be advised the complaint is was handled the same day and cured on Alpine Meadow's endThe complaint was a collection company errorThe complainant was never actually sent to collections on our behalf rather his son is the owner of this debt Thank you, Veronica W [redacted] | Area Manager [redacted] Anchorage, AK D ( [redacted] | O ( [redacted] F [redacted] | weidner.com [redacted] weidner.com What Matters to You, Matters to Us.(tm)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAmerican Arbitration Association is not the correct organization The correct organization is Consumer Arbitration Services of America (CASA)
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are in receipt of your letter of September **, 2017 concerning customer complaint ID [redacted]. We have no record of ever being contacted by [redacted] or otherwise administering any dispute between [redacted] and Nationwide Bank. In addition, the individuals listed in the complaint are...
not employees or otherwise affiliated with the American Arbitration Association. In order to initiate an arbitration with the American Arbitration Association, a party must file a demand for arbitration with the American Arbitration Association. We do not have any demand for arbitration from [redacted] nor did we receive a payment from [redacted]. We suggest that you review the entity to which the payment was made as well as the phone numbers and address for the organization with which the consumer was communicating in order to ascertain what happened in this matter.
To whom it may concern, As a customer service gesture the amount of $565.00 has been pulled from collections and the charges have been dropped. We still believe them to be valid but due to a change over of staff we are unable to produce the documents we would expect to be able to...
present. Reviewing the process it was found that [redacted] was [redacted] appropriately. Residents must provide the office with a forwarding address as stated in the notice to vacate packet. (See attached and highlighted) However, [redacted] did not provide this so the move out receipt was sent out within the correct timeframe and sent to the last known address. Usually in this process the resident will have changed their address with the post office so the mail would be redirected to the appropriate address. On February 11th Karli M[redacted] (now a former Weidner Associate and was the internal collections specialist) emailed [redacted] the move out receipt and wet over the balance owed. She emailed these documents to the email address on file: [redacted]@cox.net. Due to a non-response the balance owed was sent to collections March 1st. (See attached email) [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Good Afternoon, I have attached photos detailing the items charged for in her move out inspection. Her carpet was extremely dirty upon move out and she was charged for a carpet cleaning for a two bedroom for $90.00. Additionally a hole was punched through her door and she was...
charged for a full door replacement of $120.00. Mrs. [redacted] vacated her apartment on 06/27/2015, her deposit accounting statement was emailed and mailed on 07/13/15. Well within the 30 days guidelines given by the Alaska Uniform Residential Landlord and Tenant act. We will not be adjusting the charges in regards to move out damages. It is clearly noted on the photos attached that these damages occurred. Mrs [redacted] charges and statement were done in accordance with her lease agreement and we consider this matter satisfied. Thank You
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
[redacted], we sincerely apologize that your time with Weidner has not lived up to your expectations.We intend to refund your entire deposit. You will receive your deposit within the terms outlined in your lease agreement (21-days)We wish you the best in your new home!
[redacted]’s apartment was serviced 10/12 by pest control and she was billed for the treatment on 10/31. The amount due to Pest Control is $300. [redacted] first notified the office that she had bed bugs 10/10. No adjacent apartment homes in the community have notified the...
office or complained to the office that they are experiencing Bed Bugs. In the instance where multiple apartment homes had bed bugs, the site would cover the costs of the pest control treatment. However, in this instance [redacted] is the only resident who has had bed bugs. The bed bugs were found when [redacted] removed an old box spring. She was serviced in a timely matter.
If this was an issue within the community others would be affected nearby. Any reimbursement of furniture would have to be through [redacted]’s Renters Insurance. Per the lease agreement Weidner is not responsible for the loss or damage of furniture with the apartment home. The site will not be offering any reimbursement nor will the site pay the costs of the pest control treatment. The following is pulled from [redacted]’s signed Lease Agreement:
“LIABILITY: Resident(s) agrees that all personal property in the apartment shall be at the risk of the Resident(s). Resident(s) further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, water, theft, or the elements, or for loss of any articles from any cause from said premises or any other part of said buildings. -THE LANDLOERD STRONGLY RECOMMENDS THAT THE RESIDENTS (S) OBTAIN INSURANCE to cover the resident’s personal belongings, to protect the Resident(s) against personal injury liability, and to cover any other liabilities or losses the Resident(s) may incur.
INSURANCE: Resident is to remain liable for his/her own negligence and is solely responsible for purchasing insurance to protect against that possibility and to protect his/her property.”
Jennifer C[redacted] | Customer Service Specialist
Weidner Apartment Homes
[redacted] [redacted]
D: [redacted] | F: [redacted]
E: [redacted]
What Matters to You, Matters to Us.™
Please be advised the complaint is was handled the same day and cured on Alpine Meadow's end. The complaint was a collection company error. The complainant was never actually sent to collections on our behalf rather his son is the owner of this...
debt.
Thank you,
Veronica W[redacted] | Area Manager
[redacted]
[redacted]
Anchorage, AK 99507
D ([redacted] | O ([redacted]
F [redacted] | weidner.com
[redacted]weidner.com<mailto:vw[redacted]@weidner.com>
What Matters to You, Matters to Us.(tm)
***, we sincerely apologize that your time with Weidner has not lived up to your expectations.We intend to refund your entire depositYou will receive your deposit within the terms outlined in your lease agreement (21-days)We wish you the best in your new home!
To whom it may concern, ***’s apartment was serviced 10/by pest control and she was billed for the treatment on 10/The amount due to Pest Control is $ [redacted] first notified the office that she had bed bugs 10/No adjacent apartment homes in the community have notified the office or complained to the office that they are experiencing Bed BugsIn the instance where multiple apartment homes had bed bugs, the site would cover the costs of the pest control treatmentHowever, in this instance [redacted] is the only resident who has had bed bugsThe bed bugs were found when [redacted] removed an old box springShe was serviced in a timely matter If this was an issue within the community others would be affected nearbyAny reimbursement of furniture would have to be through ***’s Renters InsurancePer the lease agreement Weidner is not responsible for the loss or damage of furniture with the apartment homeThe site will not be offering any reimbursement nor will the site pay the costs of the pest control treatmentThe following is pulled from ***’s signed Lease Agreement: “LIABILITY: Resident(s) agrees that all personal property in the apartment shall be at the risk of the Resident(s)Resident(s) further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, water, theft, or the elements, or for loss of any articles from any cause from said premises or any other part of said buildings-THE LANDLOERD STRONGLY RECOMMENDS THAT THE RESIDENTS (S) OBTAIN INSURANCE to cover the resident’s personal belongings, to protect the Resident(s) against personal injury liability, and to cover any other liabilities or losses the Resident(s) may incur INSURANCE: Resident is to remain liable for his/her own negligence and is solely responsible for purchasing insurance to protect against that possibility and to protect his/her property.” Jennifer C [redacted] | Customer Service Specialist Weidner Apartment Homes [redacted] ** [redacted] D: [redacted] | F: [redacted] E: [redacted] What Matters to You, Matters to Us.™
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are in receipt of your letter of September **, concerning customer complaint ID [redacted] We have no record of ever being contacted by [redacted] or otherwise administering any dispute between [redacted] and Nationwide BankIn addition, the individuals listed in the complaint are not employees or otherwise affiliated with the American Arbitration AssociationIn order to initiate an arbitration with the American Arbitration Association, a party must file a demand for arbitration with the American Arbitration AssociationWe do not have any demand for arbitration from [redacted] nor did we receive a payment from [redacted] We suggest that you review the entity to which the payment was made as well as the phone numbers and address for the organization with which the consumer was communicating in order to ascertain what happened in this matter
Good Afternoon, I have attached photos detailing the items charged for in her move out inspection Her carpet was extremely dirty upon move out and she was charged for a carpet cleaning for a two bedroom for $ Additionally a hole was punched through her door and she was charged for a full door replacement of $ Mrs [redacted] vacated her apartment on 06/27/2015, her deposit accounting statement was emailed and mailed on 07/13/ Well within the days guidelines given by the Alaska Uniform Residential Landlord and Tenant act We will not be adjusting the charges in regards to move out damages It is clearly noted on the photos attached that these damages occurred Mrs [redacted] charges and statement were done in accordance with her lease agreement and we consider this matter satisfiedThank You ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
[redacted] , Please be advised the complaint is was handled the same day and cured on Alpine Meadow's endThe complaint was a collection company errorThe complainant was never actually sent to collections on our behalf rather his son is the owner of this debt Thank you, Veronica W [redacted] | Area Manager [redacted] Anchorage, AK D ( [redacted] | O ( [redacted] F [redacted] | weidner.com [redacted] weidner.com What Matters to You, Matters to Us.(tm)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAmerican Arbitration Association is not the correct organization The correct organization is Consumer Arbitration Services of America (CASA)
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are in receipt of your letter of September **, 2017 concerning customer complaint ID [redacted]. We have no record of ever being contacted by [redacted] or otherwise administering any dispute between [redacted] and Nationwide Bank. In addition, the individuals listed in the complaint are...
not employees or otherwise affiliated with the American Arbitration Association. In order to initiate an arbitration with the American Arbitration Association, a party must file a demand for arbitration with the American Arbitration Association. We do not have any demand for arbitration from [redacted] nor did we receive a payment from [redacted]. We suggest that you review the entity to which the payment was made as well as the phone numbers and address for the organization with which the consumer was communicating in order to ascertain what happened in this matter.
To whom it may concern, As a customer service gesture the amount of $565.00 has been pulled from collections and the charges have been dropped. We still believe them to be valid but due to a change over of staff we are unable to produce the documents we would expect to be able to...
present. Reviewing the process it was found that [redacted] was [redacted] appropriately. Residents must provide the office with a forwarding address as stated in the notice to vacate packet. (See attached and highlighted) However, [redacted] did not provide this so the move out receipt was sent out within the correct timeframe and sent to the last known address. Usually in this process the resident will have changed their address with the post office so the mail would be redirected to the appropriate address. On February 11th Karli M[redacted] (now a former Weidner Associate and was the internal collections specialist) emailed [redacted] the move out receipt and wet over the balance owed. She emailed these documents to the email address on file: [redacted]@cox.net. Due to a non-response the balance owed was sent to collections March 1st. (See attached email) [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Good Afternoon, I have attached photos detailing the items charged for in her move out inspection. Her carpet was extremely dirty upon move out and she was charged for a carpet cleaning for a two bedroom for $90.00. Additionally a hole was punched through her door and she was...
charged for a full door replacement of $120.00. Mrs. [redacted] vacated her apartment on 06/27/2015, her deposit accounting statement was emailed and mailed on 07/13/15. Well within the 30 days guidelines given by the Alaska Uniform Residential Landlord and Tenant act. We will not be adjusting the charges in regards to move out damages. It is clearly noted on the photos attached that these damages occurred. Mrs [redacted] charges and statement were done in accordance with her lease agreement and we consider this matter satisfied. Thank You
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
[redacted], we sincerely apologize that your time with Weidner has not lived up to your expectations.We intend to refund your entire deposit. You will receive your deposit within the terms outlined in your lease agreement (21-days)We wish you the best in your new home!
To whom it may concern,
[redacted]’s apartment was serviced 10/12 by pest control and she was billed for the treatment on 10/31. The amount due to Pest Control is $300. [redacted] first notified the office that she had bed bugs 10/10. No adjacent apartment homes in the community have notified the...
office or complained to the office that they are experiencing Bed Bugs. In the instance where multiple apartment homes had bed bugs, the site would cover the costs of the pest control treatment. However, in this instance [redacted] is the only resident who has had bed bugs. The bed bugs were found when [redacted] removed an old box spring. She was serviced in a timely matter.
If this was an issue within the community others would be affected nearby. Any reimbursement of furniture would have to be through [redacted]’s Renters Insurance. Per the lease agreement Weidner is not responsible for the loss or damage of furniture with the apartment home. The site will not be offering any reimbursement nor will the site pay the costs of the pest control treatment. The following is pulled from [redacted]’s signed Lease Agreement:
“LIABILITY: Resident(s) agrees that all personal property in the apartment shall be at the risk of the Resident(s). Resident(s) further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, water, theft, or the elements, or for loss of any articles from any cause from said premises or any other part of said buildings. -THE LANDLOERD STRONGLY RECOMMENDS THAT THE RESIDENTS (S) OBTAIN INSURANCE to cover the resident’s personal belongings, to protect the Resident(s) against personal injury liability, and to cover any other liabilities or losses the Resident(s) may incur.
INSURANCE: Resident is to remain liable for his/her own negligence and is solely responsible for purchasing insurance to protect against that possibility and to protect his/her property.”
Jennifer C[redacted] | Customer Service Specialist
Weidner Apartment Homes
[redacted] [redacted]
D: [redacted] | F: [redacted]
E: [redacted]
What Matters to You, Matters to Us.™
[redacted],
Please be advised the complaint is was handled the same day and cured on Alpine Meadow's end. The complaint was a collection company error. The complainant was never actually sent to collections on our behalf rather his son is the owner of this...
debt.
Thank you,
Veronica W[redacted] | Area Manager
[redacted]
[redacted]
Anchorage, AK 99507
D ([redacted] | O ([redacted]
F [redacted] | weidner.com
[redacted]weidner.com<mailto:vw[redacted]@weidner.com>
What Matters to You, Matters to Us.(tm)