Carpet Specialists

Below is a set of notes from this job--the 1st set is after the job was done and all the times we have tried to contact this customerThe 2nd set of note are when the job was on going From my understanding the customer was to send us a bill for paint repairs and never didAttempted
to contact the customer 2-26-15 V/M3-24-15 V/M3-31 V/M4-7-15 V/M4-20-15 COLLECTION #LETTER MAILED4-30-15 V/M and mailed letter #giving May to pay.7-29-*** TALKED TO *** TODAY AND WAITINBG ON BILL FOR DAMADGE WHENINSTALLED. ASKED HIM TO SEND US A BILL. HE SAID HE WOULD SEND THE BILL.*** ASKED FOR HIM TO GET IT TO US IN THE NEXT DAY OR TWO.8-11-PER *** IF WE DO NOT HAVE THE PAINTING BILL BY THURSDAY WE WILLSEND THIS TO COLLECTIONSAugust 25th sent to *** *** (attorney) for a collection letterOn 9-15-follow up with attorney and *** *** has received the letter from the attorney and did not respond 2-15-CALLED ONE LAST TIME LETTING HIM KNOW IM SENDING TO COLLECTIONS2-16-SENT TO COLLECTION '***@aol.com' *** *** The following are all the notes from the install BALANCE OF $TO BE PAID BY CHECK 5/6/*** CALLED AND SET UP INSTALLALL MATERIAL IS INWAS IN CWC JR5-12INSTALL ISSUES SEE *** MH5/15/PER *** ADDED PRIMER AND SCHONOX SL CHARGED TO JOB-***5/16/WHEN *** WENT TO GIBSON YESTERDAY HE PICKED UP ANOTHER PRIMERAND ROLL OF TAPE--***5/16/PER LARRY ADDED TWO BAGS SCHONOX APF -CHARGED TO JOB--***5/20/PER CHUCK WO NOTES, SUN ROOM COMPLETE BUT *** NEEDS TO COMPLETEDOWN STAIRSTH5/28/PER *** S UNIT STILL NEEDS DRYWALL AND PAINTING DONE BFINAL AREA CAN BE COMPLETED. CMH9/9/RECALL *** ON BASEMENT TOTAL BOXES AND ***F OF BASEMENT STILLNOT INSTALLED FROM ORIGINAL ORDER. CMH9/19/14..JS..*** INFORMED ME THAT THE FLOOR IN THE SUNROOM IS ALSO NOT LEVEL AND WE NEED TO ORDER MORE LEVELERI WENT OUT TO LOOK AT THE FLOOR AND YESIT DOES NEED LEVELERWILL ORDER MORE AND GET IT FIXED ALONG WITH BASEMENT.9/19/JS TURNED IN FOR ADDITIONAL LEVELER TO BE ORDERED AND CHARGED TO SALES THE ISSUE IS THE INSTALLER INSTALLED THE FLOOR ALREADY AND IT IS NOTLEVEL--WHY IS THIS AGAINST SALES AND NOT INSTALLERTALKED TO *** ANDLARRY THEY ARGUE IT IS SALES BECUASE ENOUGH LEVELER WAS NOT PURCHASED I SAYINSTALLER BECAUSE HE SHOULD NOT HAVE INSTALLED IF THE FLOOR IS NOT LEVEL--PUT PAPERWORK ON ***S DESK--***10/QC ON WO#*** CMH10/14/14..JS.*** WENT OUT TO TAKE UP FLOOR AND REPLACE WITH NEW MATERIALAFTER THE FLOOR WAS BUCKLING TO FIND THE CONCRETE SOAKED AND MOLDYCUSTOMERTO FIX AND CALL TO FINISH REPLACEMENT*** FINISHED THE LAST BOXES OFMATERIAL FROM ORIGINAL INSTALL THAT WAS ORDERED.11-7-PER *** HE IS MEETING WITH THIS GUY ON MONDAY. THEN HE WILLADVISE ME WHAT IS NEXT MH11/13/PER JS CHARGE LEVELER TO THE JOB INSTALLER TO RELEVEL IN FRONTOF FIREPLACE--*** 12/3: *** AND *** TO ADD SELL TO ALL ITEMS AND RFP/*** TO DETERMINEAPPROPRIATE CREDIT TO CUSTOMER/RFP1/7/15: GAVE TO *** TO GET ME AN ANSWER SO I CAN GET THIS INVOICEDTH1/26/15..JS..HAVE CONTACTED *** FOR OVER A WEEK AND FINALLY GOT HIM TO ANSWER THE PHONE IN REGARDS TO THIS BILLSTILL WAITING FOR THE INVOICE FROM THEPAINTER SO THAT WE CAN GET THAT BACKCHARGED FROM PROSSER FOR DAMAGES DONE DURING INSTALLATION OF THE FLOORING*** INFORMED ME THAT HE WILL HAVE IT FAXED OR MAILED OT ME BY WEDNESDAY NEXT WEEKI WILL CONTACT HIM AGAIN ON MONDAY TO REMIND HIM THAT I AM STILL IN NEED OF THIS INFORMATION