Carpet Time, Inc.

The ***'s Buick Lucerne has been driven approximately 70,miles. Earnhardt performed several repairs, including several oil leak repairs. One oil leak repair required re-sealing the lower half of the engine. Although that repair was performed by a very
experienced technician who was certain that the engine mounts were intact at the conclusion of the repair, the dealership replaced the engine mount that was found to be broken when the customers returned after the oil leak repairs. There was no charge to the ***s for the replacement of the engine mount and its replacement fully resolved the vibration issue with the vehicle. The service director for the dealership and a service advisor rode with the customer when she returned sometime later complaining of increased engine noise. Neither the director nor the advisor heard any noise that was other than normal. It was noted, however, that the customer was accelerating aggressively, which naturally increased the noise from the engine. The service director has offered to re-inspect the vehicle after it has been driven a few more weeks. He also has reminded the ***s that the dealership's work is warranted for months for parts and labor. Mary L*** ***/General Counsel

-The vehicle was returned the very next morning because after taking back possession of my vehicle I had to pick my wife up from work (We only have the one vehicle)by the time I got from the dealership and picked her up from work the service center was closed.- Vibration was only one of the issues after I got me vehicle back, there was also loud noise, not just that caused from the broken mount.- Neither the director nor the advisor heard any noise that was other than normal."This is not what my wife has told me, she stated that the individuals riding admitted they could hear noise, and in fact told her that they could hear it, but the tech couldn't find out what it was from.-As for the "Aggressive accelerating" I very much doubt this, I know my wife's driving habits very well and I also know that the small area around the dealership is quite small and 25mph.However, that is one of the issues of this noise it is making, applying any pressure to the accelerator makes it sound like your putting the pedal to the floor, and when you actually do accelerate it becomes much, much louder.I have never know a Northstar engine to make any noise, I have driven many, many miles in my car and, as I said prior to there there was almost engine sound.- This is correct, but the fact that my wife was told this noise was "normal" and then that it didn't exist at all is a very serious issue, this is my only vehicleas I said and I need it to be function properly, when you get your car back from the shop and it sounds worse than it ever has in the history of owning it that'san issue.-And how does that stand up against the fact that..A.) No one seems to know why it's doing this now.B.) Buick claims this is "Normal" when I, the owner and individual who has spent the most time in that vehicle since it was made knows it is not.C.) It's never been like this before, this is only post Buick.D.) If this is something that happened during their work?

The dealership feels as if it fully has responded to the ***' concerns by? its test drive with the parts and service director and the service advisor,? its offer to re-inspect the vehicle in a few weeks and it re-iterated commitment to the warranty on its work.? As its final offer, however, Earnhardt Buick GMC is willing to pay for diagnosis of the vehicle by its sister store, Earnhardt Chevrolet.? If an issue attributable to Earnhardt Buick's work is identified by Earnhardt Chevrolet,? repair of that issue will be covered by the warranty on Earnhardt Buick's repairs.? ? ? ? ? Mary L*** ***/General Counsel