I stand corrected, the original agreement for the vinyl, was for the floor and the treads, and the back of the stairs (risers) I would not suggest nor would I recommend that walls be covered by LVT I assumed that the installer and Mr [redacted] decided to do the wallsThe installer may have led Mr [redacted] to believe that the walls could be covered I was not consulted When it came to my attention that a decision to cover the walls was made, it was obvious that there would not be enough material Obviously, I never planned for the walls to be covered; otherwise I would have told the decorator to order more material I contacted the interior decorator, who ordered more material After it became apparent, that covering the walls was not going as planned, as a gesture and a favor to the decorator, I offered to pay for the additional material.As an accommodation to Mr***, and prior to the realization that the was damage to a room of carpet, I offered to forego payment for any vinyl work, which amounted to about half of the total cost of the project The money Mr [redacted] did not have to pay for any of the vinyl work, could have been put toward cleaning up the vinyl project He opted not too I remain agreeable to repairing the carpet
The original proposal for the install was for the full stairs raisers and walls, The Owner is backtracking Caret land has been unresponsive, and has not made the same offers in the response to Revdex.com to meIn several emails he agreed I should not have to pay for anything but the carpet done, He only asked for payment one time at which point I advised him I will pay when the job is completeTo say I am satisfied with anything but rooms of the install is incorrect I will review the offer and discuss, but I have spent hours working with others to find a solution for the damage and unsafe environment I now have from the vinyl not adhering Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Carpetland suggested that the customer have a certified inspector look at the damaged carpet The inspector stated that the problem was caused by a poor installation He further stated that the carpet could be repaired Carpetland was willing to repair the carpet The
customer, *** ***, wanted the carpet replaced Carpetland is still willing to repair the carpet.In June, the installer, a subcontractor, was instructed to install Luxury Vinyl Tile in the customer's family room and on the treads of 2-steps leading to the kitchenUnbeknownst to Carpetland ownership, the installer, with the approval of the customer, *** ***, attempted to install LVT on the treads, but on the facings and risers of the stepsWhereas, the LVT installed on the floor of the Family Room was done satisfactorily, the LVT on the steps, facings and riser was unsatisfactory Carpetland is agreeable to clean up the treads, risers and facings. As mentioned above, Carpetland installed LVT on the Family room floor The end result was a satisfactory installation Carpetland also installed carpet in rooms; the homeowner, ***, was satisfied The agreed upon cost for the above installations was $ To date, Carpetland has not been paid for this work.1.) Carpetland remains agreeable to repair the damaged carpet at Carpetland expense2.) Carpetland remains agreeable to reimburse the homeowner, ***, for the cost of the cleanup of the LVT on the steps, less the unpaid $charge for the installation of the rooms of carpet as well as the installation of the LVT on the floor of the Family Room.3.) If the homeowner, ***, is not agreeable to the statements above, Carpetland, would be willing to replace the damaged carpet The approximate cost for replacement carpet and installation is $ The homeowner, ***, can apply the unpaid $to the cost of the repair to the treads, risers and facings.4.) Notwithstanding the time and energy that he has spent on this project, Carpetland does not want the homeowner, ***, to incur any costs over the original agreed upon cost of the installations On April 24th, 2015, that agreed upon cost amounted to $
The original proposal for the install was for the full stairs raisers and walls, The Owner is backtracking
Caret land has been unresponsive, and has not made the same offers in the response to Revdex.com to me. In several emails he agreed I should not have to pay for anything but the carpet done, He only asked for payment one time at which point I advised him I will pay when the job is complete. To say I am satisfied with anything but 2 rooms of the install is incorrect.
I will review the offer and discuss, but I have spent hours working with others to find a solution for the damage and unsafe environment I now have from the vinyl not adhering.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I stand corrected, the original agreement for the vinyl, was for the floor and the treads, and the back of the stairs (risers). I would not suggest nor would I recommend that walls be covered by LVT. I assumed that the installer and Mr. [redacted] decided to do the walls. The installer may have led Mr. [redacted] to believe that the walls could be covered. I was not consulted. When it came to my attention that a decision to cover the walls was made, it was obvious that there would not be enough material. Obviously, I never planned for the walls to be covered; otherwise I would have told the decorator to order more material. I contacted the interior decorator, who ordered more material. After it became apparent, that covering the walls was not going as planned, as a gesture and a favor to the decorator, I offered to pay for the additional material.As an accommodation to Mr. [redacted], and prior to the realization that the was damage to a room of carpet, I offered to forego payment for any vinyl work, which amounted to about half of the total cost of the project. The money Mr. [redacted] did not have to pay for any of the vinyl work, could have been put toward cleaning up the vinyl project. He opted not too. I remain agreeable to repairing the carpet.
I stand corrected, the original agreement for the vinyl, was for the floor and the treads, and the back of the stairs (risers) I would not suggest nor would I recommend that walls be covered by LVT I assumed that the installer and Mr [redacted] decided to do the wallsThe installer may have led Mr [redacted] to believe that the walls could be covered I was not consulted When it came to my attention that a decision to cover the walls was made, it was obvious that there would not be enough material Obviously, I never planned for the walls to be covered; otherwise I would have told the decorator to order more material I contacted the interior decorator, who ordered more material After it became apparent, that covering the walls was not going as planned, as a gesture and a favor to the decorator, I offered to pay for the additional material.As an accommodation to Mr***, and prior to the realization that the was damage to a room of carpet, I offered to forego payment for any vinyl work, which amounted to about half of the total cost of the project The money Mr [redacted] did not have to pay for any of the vinyl work, could have been put toward cleaning up the vinyl project He opted not too I remain agreeable to repairing the carpet
The original proposal for the install was for the full stairs raisers and walls, The Owner is backtracking Caret land has been unresponsive, and has not made the same offers in the response to Revdex.com to meIn several emails he agreed I should not have to pay for anything but the carpet done, He only asked for payment one time at which point I advised him I will pay when the job is completeTo say I am satisfied with anything but rooms of the install is incorrect I will review the offer and discuss, but I have spent hours working with others to find a solution for the damage and unsafe environment I now have from the vinyl not adhering Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Carpetland suggested that the customer have a certified inspector look at the damaged carpet The inspector stated that the problem was caused by a poor installation He further stated that the carpet could be repaired Carpetland was willing to repair the carpet The
customer, *** ***, wanted the carpet replaced Carpetland is still willing to repair the carpet.In June, the installer, a subcontractor, was instructed to install Luxury Vinyl Tile in the customer's family room and on the treads of 2-steps leading to the kitchenUnbeknownst to Carpetland ownership, the installer, with the approval of the customer, *** ***, attempted to install LVT on the treads, but on the facings and risers of the stepsWhereas, the LVT installed on the floor of the Family Room was done satisfactorily, the LVT on the steps, facings and riser was unsatisfactory Carpetland is agreeable to clean up the treads, risers and facings. As mentioned above, Carpetland installed LVT on the Family room floor The end result was a satisfactory installation Carpetland also installed carpet in rooms; the homeowner, ***, was satisfied The agreed upon cost for the above installations was $ To date, Carpetland has not been paid for this work.1.) Carpetland remains agreeable to repair the damaged carpet at Carpetland expense2.) Carpetland remains agreeable to reimburse the homeowner, ***, for the cost of the cleanup of the LVT on the steps, less the unpaid $charge for the installation of the rooms of carpet as well as the installation of the LVT on the floor of the Family Room.3.) If the homeowner, ***, is not agreeable to the statements above, Carpetland, would be willing to replace the damaged carpet The approximate cost for replacement carpet and installation is $ The homeowner, ***, can apply the unpaid $to the cost of the repair to the treads, risers and facings.4.) Notwithstanding the time and energy that he has spent on this project, Carpetland does not want the homeowner, ***, to incur any costs over the original agreed upon cost of the installations On April 24th, 2015, that agreed upon cost amounted to $
The original proposal for the install was for the full stairs raisers and walls, The Owner is backtracking
Caret land has been unresponsive, and has not made the same offers in the response to Revdex.com to me. In several emails he agreed I should not have to pay for anything but the carpet done, He only asked for payment one time at which point I advised him I will pay when the job is complete. To say I am satisfied with anything but 2 rooms of the install is incorrect.
I will review the offer and discuss, but I have spent hours working with others to find a solution for the damage and unsafe environment I now have from the vinyl not adhering.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I stand corrected, the original agreement for the vinyl, was for the floor and the treads, and the back of the stairs (risers). I would not suggest nor would I recommend that walls be covered by LVT. I assumed that the installer and Mr. [redacted] decided to do the walls. The installer may have led Mr. [redacted] to believe that the walls could be covered. I was not consulted. When it came to my attention that a decision to cover the walls was made, it was obvious that there would not be enough material. Obviously, I never planned for the walls to be covered; otherwise I would have told the decorator to order more material. I contacted the interior decorator, who ordered more material. After it became apparent, that covering the walls was not going as planned, as a gesture and a favor to the decorator, I offered to pay for the additional material.As an accommodation to Mr. [redacted], and prior to the realization that the was damage to a room of carpet, I offered to forego payment for any vinyl work, which amounted to about half of the total cost of the project. The money Mr. [redacted] did not have to pay for any of the vinyl work, could have been put toward cleaning up the vinyl project. He opted not too. I remain agreeable to repairing the carpet.