Carpetland U.S.A.

Review: I have contacted them 3 times to complete the installation of my flooring and each time I was told that it would be taken care of. As of now they have never responded to my calls. This has been over a period of about a month. They only need to take about an hour to correct and complete the job.Desired Settlement: Call me and schedule a time to complete the job.

Business

Response:

Our installer is going Tuesday, 10/21/14, to fix. The repair has already been set up with the customer and the installer.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On 12/4/13 I went over and talked to a [redacted] about laminate flooring for 2 rooms in my home. After many conversations prior to 12/4 with [redacted], I decided to purchase the flooring and pay for installation. Our floor was installed on 12/11 and 12/12. I put a down payment of $2000.00 down on 12/4. [redacted] told my husband and I that the rest could be payed when we were happy with our flooring. So time went on, there were several issues the installer had to come back and do on his part. There was molding that wasn't nailed down. There were a couple of the transitions that came up. So [redacted] had scheduled a time for him to come back on 2 occasions that we wasn't even home. Just seemed to be lack of communication. Well by the middle of Feb of 2014 we noticed something wasn't quiet right. WE could see and feel every seam. I called [redacted] and discussed with her after the installer agreed and told my husband that he couldn't do anything about it. But it looked like there was a over spray on the laminate flooring which would cause us to be able to see and feel the seems. So she sent the manager of the store [redacted]. I left work early to meet him at my home. He came in really didn't say anything much. Other then he would have a mill representative come out. Which was done on March 4th. I ask them both at the time what their thoughts were and the mill rep said I didn't won't to hear his opinion. They just kept looking at each other. I explained it was easy to come by $4000.00 to have our floors done and they end up the way they are.

Still nothing but I didn't won't to hear his opinion. So I said just leave my house being there is no resolution coming from them. They did offer a inspector that works for them as they said to me. So they left, I told them I wasn't paying the balance of the 1867.18 until it was resolved. So needless to say they left. A week later on March 20th or so that the $1867.18 is do upon receipt of the letter. They determined that there was nothing out of the ordinary was wrong. But they didn't say that when they were here at my home. The money isn't the issue for me to pay. I feel like there is issues with my floor and that they are just trying to beat me out of $4000.00 and except NO responsibility of this.. Th mill representative even stated to me during his time here, that the weather had been really wet outside. I'm not sure what that meant, he didn't give any details when I ask him why.