Carpetmaster

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Good morning,Mrs [redacted] is correct, my GM and I will be meeting with her on Monday, October 31st to discuss her concerns further Upon conclusion of that meeting, we will respond with the the solutionThank you, [redacted] ***Senior Vice President

To Whom It May Concern:Gainesville Buick GMS’s Sales Manager, [redacted] , spoke with Mr [redacted] regarding his complaint and expressed how disappointed we are that he felt like he had been misled Customer service is our #goal and we never wish for our customers to feel any different than they are the most important thing to us We assured Mr [redacted] that he will receive the $gift card that he won; my assistant has discussed the details of delivering the gift card to him Mr [redacted] expressed to [redacted] that he finds our resolution satisfactory and plans to reach out to him personally the next time he is ready to purchase a vehicle.If you would like to discuss this further or have any questions, please contact me at [email protected] or ###-###-####.Sincerely, [redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] Regards, [redacted] ***

To Whom It May Concern:My Service Manager made immediate contact with the customer and has been diligently working with them to resolve their concerns We are currently waiting for the parts to arrive to repair the vehicle and we believe the customer is satisfied with our efforts We plan to see this through 100% completion and are grateful this issue was brought to our attention.If you would like to discuss further or have any questions, please reach out to me at [email protected], [redacted] General Manager

Thank you to Gainesville Buick dealership for offering this solution to me It is unfortunate that it took days and escalation to the Senior Vice President to authorize a service member to test drive the car and relocate it to their dealership Since I have lost confidence in the Buick brand and in the ability of the service department to identify and correct the problem I am pursuing alternate options to replace the carRegards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have a meeting tomorrow morning, October 31st I will update tomorrow with the results of the meeting Regards, [redacted] ***

To Whom It May Concern:The Senior Vice President of Morgan Auto Group, Tom Moore, spoke with the customer, Mr***f, by phone yesterday Mr***f is in California visiting family and does not expect to return until approximately the 26th of May Mr [redacted] asked Mr***f if he would be interested in having Gainesville Buick GMC’s Service Director go to the other dealership, where his vehicle is currently located, and drive it back to our dealership It appears the other dealership is having difficulties duplicating the issue that Mr***f is concerned with, and Mr [redacted] indicated this would be a good opportunity for the Service Director to drive the vehicle for an extended period to try to get it to duplicate the problem Mr***f declined that at this time General Motors is the warranty provider on this vehicle and Mr [redacted] has spoken with the Buick District Service Manager who indicated that they would absolutely provide the same level of service regardless of which authorized General Motors dealership is doing the repair Mr [redacted] also let Mr***f know that if he brought the vehicle, or allowed us to bring the vehicle, to Gainesville Buick GMC for service he would absolutely receive a loaner car, as all of our customers do, even if they are only receiving an oil change Even though we have a vehicle fleet, customers may sometimes experience a 24-hour delay until one of those vehicles is available However, other than these circumstances, loaner vehicles are always provided with service at our dealership We wish to do anything we can to help Mr***f get his repair done However, we would not be able to do the repair either unless we can duplicate the issue At this point, we are just waiting for Mr***f to decide what he would like to doIf you would like to discuss this further or if you have any questions, please contact Mr [redacted] at ###-###-#### or [email protected]

From: <[email protected]>Date: Mon, Nov 30, 2015 at 4:17 PMSubject: Complaint [redacted]To: [redacted]November 30, 2015[redacted]Dear [redacted]Please find enclosed a response to the above dispute.Thank you,Bill...

K[redacted]President216-481-8400