[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: HiThank you so much for the forwarded replyI really do not have more to offer in reply other than they keep backtracking their response with something I have already commented onThey say they do not "quote" a job of that size, but as I have said, it is a large job in my eyes that I would never bring in a stranger to do the work on without meeting them first and getting the best estimateI struggle financially and do not have money to just let anyone come in and do the work without knowing how much it would be up frontI would NEVER EVER spend THAT kind of money on unclogging a drain!! EverSome people may have that kind of money, but I sure do not and would never have even had it done since I do not use that tubThe tub was just a side thought on the actual work that I need doneThe main issue is the heating systemThat's what I needed someone to come and look atWhen the guy asked to look at the bathroom after I showed him the heating system, I just assumed he was ready to look at the rest of the job to out it all in his headWhen I showed him the bathroom, he took it upon himself to move the shower curtain and run the water down the drainI found it odd and was a bit put out, but figured he wanted to try something out real quickWhen he said he wanted to get his machine that it was a quick fix, I honestly believed it was just something he was doing out of the kindness of his heart because it was too minor to bring someone in to work onThat he saw my situation and had a machine that may or may not fix the minor issue of a clogged tub, but it didn't hurt to give it a whirlHonest to GodI was even rushing him because, although it was nice of him, I really didn't have the timeWe had to get out the doorI kept yelling at the kids that we have to go, etcI did NOT ask for a plumber to unclog a drain for a tub I do not use and can't use because it leaksIt is ridiculous and I can prove it by allowing someone come overI have also had many estimates these last few months and have finally decided on someone to do the workALL of the workNot just one minor issueI would neverIt is juts not fathomableEspecially for someone in my shoesIt doesn't even make senseTheir receptionist made an error and now they want to charge me for itAnd the owner has NEVER even called me over thisThat says a lotI do have phone records I can show of all the times I called and the amount of time I was on the phone with themI also have phone records of other business I have called and had out for estimatesI can provide whatever it is you needI am just so upset that my ignorance in this type of matter was fully taken advantage ofNot that we still want to believe that people take advantage of women, but it happens a lotI would like to not think it was gender related, but at this point, after dealing with many other plumbers, I am seeing this situation with different eyes Thank you for all of you help [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was never told that the labor charge is based on how many men are needed for the jobActually, the 2nd man on the job appeared to be an "apprentice" just learning the tradeThey were both very personable and professional at all times, and yes, they did do a good jobHowever, I believe this is referred to as "lying by omission" - nice try I'll send a check to clear the invoice, but going forward I'll be doing business with a higher caliber company Regards, Barry K***
My husband spoke with Carpinet's plumbing secretary, Tina on 11/10/16, regarding a possible broken water heater in our basementHe provided her with # of said water heater in our basement and she said it was under warranty and he would be responsible for labor and partsShe stated to my husband she would have to see if they had a plumber available and she would return the call in the afternoonSince no appointment was scheduled or promised my husband contacted the builder of our home and he gave us the name of another plumber, who showed up to do the workWe have premature twin infants and needed the work done immediately, due to this and my husband having to call off from workThat afternoon a man called my husband and he said he was on his way with the water heater My husband informed him this was an emergency due to having small infants and he called someone else to do the job because he was not guaranteed an appointment by Carpinet or that they would have a plumber availab
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There were never any estimates done for either job that Mr Carpinet is stating I called for weeks trying to get ahold of them to see if they were going to fix my problem Phone calls were never returned Mr Carpinets secretary never called to set up an appointment like he is stating She finally called after a couple weeks passed to ask me how the problem was which is when I voiced my disappointment I had a cracked sewer line in my basement How do you think the problem is? The pipe didn't fix itself! That is why I hired another plumber who was capable of fixing the pipe in a timely manner I have a paid receipt to show the work was done and paid for As far as the drain that Mr Carpinet is saying he plugged well that was connected to the pipe that I had the other plumber replaceThe other plumber even asked me why he plugged the drain all he had to do is disconnect it from the broken line that he (the new plumber I had do the work) replaced As far as the video Mr Carpinet is talking about, any person that watched the video of the line was clearly able to see where the crack was in the sewer line except Mr Carpinet! The quality of the video was perfectly fine The plumber I hired had no problem seeing it and guess what he found the pipe exactly where I had told Mr Carpinet it was Imagine that! Regards, [redacted]
Takes forever to get them to come out for serviceThey installed a tub in my house after a week of trying to get them to come outAfter they left, it didn't workWhy didn't it work? Because they pushed a rag down the pipe instead of removing it, so they charged us to fix their own mistakeNow my water heater is broken and it's been five days of trying to get them to fix itStill waiting to hear from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will agree to pay the company I, however, remain very dissatisfied with Carpinet plumbing and find they have acted dishonestly, demeaning, threatening and unprofessionalI hope that my review and this response can help others make an informed choice before deciding on a plumbing companyThe secretary was supposed to call in the afternoon if plumbers were available and there was no actual appointment madeUnfortunately, when we tried to explain this to the owner and the secretary we got screamed at The owner stated to my husband, "If you want to roll with it, I will roll with it." He never explained what he meant by that when my husband questioned My husband and I only can think he was threatening to take us to court if we didn't pay for the appointment that was never set upWhen I tried speaking with the secretary she spoke over me and said, "Honey, I have been here years and I know what I am doing." I then told her I was dissatisfied with how unprofessional the company was and would be filing a complaint with the Revdex.comI would wish in the future this company would be more professional and realize no matter how long you work for someone you can still make a mistakeI also believe there should be documention of an appointment such as text, email or voice-mailMy husband and I do not have time to take off for court if that was truly what the owner was implying and that is why we are deciding to pay for what they say is customary service (to look up if the water heater was available and if we had a warranty) Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: HiThank you so much for the forwarded replyI really do not have more to offer in reply other than they keep backtracking their response with something I have already commented onThey say they do not "quote" a job of that size, but as I have said, it is a large job in my eyes that I would never bring in a stranger to do the work on without meeting them first and getting the best estimateI struggle financially and do not have money to just let anyone come in and do the work without knowing how much it would be up frontI would NEVER EVER spend THAT kind of money on unclogging a drain!! EverSome people may have that kind of money, but I sure do not and would never have even had it done since I do not use that tubThe tub was just a side thought on the actual work that I need doneThe main issue is the heating systemThat's what I needed someone to come and look atWhen the guy asked to look at the bathroom after I showed him the heating system, I just assumed he was ready to look at the rest of the job to out it all in his headWhen I showed him the bathroom, he took it upon himself to move the shower curtain and run the water down the drainI found it odd and was a bit put out, but figured he wanted to try something out real quickWhen he said he wanted to get his machine that it was a quick fix, I honestly believed it was just something he was doing out of the kindness of his heart because it was too minor to bring someone in to work onThat he saw my situation and had a machine that may or may not fix the minor issue of a clogged tub, but it didn't hurt to give it a whirlHonest to GodI was even rushing him because, although it was nice of him, I really didn't have the timeWe had to get out the doorI kept yelling at the kids that we have to go, etcI did NOT ask for a plumber to unclog a drain for a tub I do not use and can't use because it leaksIt is ridiculous and I can prove it by allowing someone come overI have also had many estimates these last few months and have finally decided on someone to do the workALL of the workNot just one minor issueI would neverIt is juts not fathomableEspecially for someone in my shoesIt doesn't even make senseTheir receptionist made an error and now they want to charge me for itAnd the owner has NEVER even called me over thisThat says a lotI do have phone records I can show of all the times I called and the amount of time I was on the phone with themI also have phone records of other business I have called and had out for estimatesI can provide whatever it is you needI am just so upset that my ignorance in this type of matter was fully taken advantage ofNot that we still want to believe that people take advantage of women, but it happens a lotI would like to not think it was gender related, but at this point, after dealing with many other plumbers, I am seeing this situation with different eyes Thank you for all of you help [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was never told that the labor charge is based on how many men are needed for the jobActually, the 2nd man on the job appeared to be an "apprentice" just learning the tradeThey were both very personable and professional at all times, and yes, they did do a good jobHowever, I believe this is referred to as "lying by omission" - nice try I'll send a check to clear the invoice, but going forward I'll be doing business with a higher caliber company Regards, Barry K***
My husband spoke with Carpinet's plumbing secretary, Tina on 11/10/16, regarding a possible broken water heater in our basementHe provided her with # of said water heater in our basement and she said it was under warranty and he would be responsible for labor and partsShe stated to my husband she would have to see if they had a plumber available and she would return the call in the afternoonSince no appointment was scheduled or promised my husband contacted the builder of our home and he gave us the name of another plumber, who showed up to do the workWe have premature twin infants and needed the work done immediately, due to this and my husband having to call off from workThat afternoon a man called my husband and he said he was on his way with the water heater My husband informed him this was an emergency due to having small infants and he called someone else to do the job because he was not guaranteed an appointment by Carpinet or that they would have a plumber availab
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There were never any estimates done for either job that Mr Carpinet is stating I called for weeks trying to get ahold of them to see if they were going to fix my problem Phone calls were never returned Mr Carpinets secretary never called to set up an appointment like he is stating She finally called after a couple weeks passed to ask me how the problem was which is when I voiced my disappointment I had a cracked sewer line in my basement How do you think the problem is? The pipe didn't fix itself! That is why I hired another plumber who was capable of fixing the pipe in a timely manner I have a paid receipt to show the work was done and paid for As far as the drain that Mr Carpinet is saying he plugged well that was connected to the pipe that I had the other plumber replaceThe other plumber even asked me why he plugged the drain all he had to do is disconnect it from the broken line that he (the new plumber I had do the work) replaced As far as the video Mr Carpinet is talking about, any person that watched the video of the line was clearly able to see where the crack was in the sewer line except Mr Carpinet! The quality of the video was perfectly fine The plumber I hired had no problem seeing it and guess what he found the pipe exactly where I had told Mr Carpinet it was Imagine that! Regards, [redacted]
Takes forever to get them to come out for serviceThey installed a tub in my house after a week of trying to get them to come outAfter they left, it didn't workWhy didn't it work? Because they pushed a rag down the pipe instead of removing it, so they charged us to fix their own mistakeNow my water heater is broken and it's been five days of trying to get them to fix itStill waiting to hear from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will agree to pay the company I, however, remain very dissatisfied with Carpinet plumbing and find they have acted dishonestly, demeaning, threatening and unprofessionalI hope that my review and this response can help others make an informed choice before deciding on a plumbing companyThe secretary was supposed to call in the afternoon if plumbers were available and there was no actual appointment madeUnfortunately, when we tried to explain this to the owner and the secretary we got screamed at The owner stated to my husband, "If you want to roll with it, I will roll with it." He never explained what he meant by that when my husband questioned My husband and I only can think he was threatening to take us to court if we didn't pay for the appointment that was never set upWhen I tried speaking with the secretary she spoke over me and said, "Honey, I have been here years and I know what I am doing." I then told her I was dissatisfied with how unprofessional the company was and would be filing a complaint with the Revdex.comI would wish in the future this company would be more professional and realize no matter how long you work for someone you can still make a mistakeI also believe there should be documention of an appointment such as text, email or voice-mailMy husband and I do not have time to take off for court if that was truly what the owner was implying and that is why we are deciding to pay for what they say is customary service (to look up if the water heater was available and if we had a warranty) Regards, [redacted] ***