Carplex, Inc.

The following is intended to serve as a response to the complaint issued by Diamond [redacted] to Carplex, Inc. through the Revdex.com Serving Central Indiana.   Ms. [redacted] purchased a 2012 Chevrolet Cruze [redacted] on 11/10/2015 from Carplex.  Never was the vehicle brought...

back in to Carplex service for regular oil changes or maintenance.  The oil, oil filter, as well as several other issues lead us to believe that she has not properly maintained the vehicle.  After driving the vehicle for 15 months over 31,000 miles she brought the vehicle in to Carplex [redacted] Service Department the last week of February 2017 for diagnosis of smoking and ticking sound.  [redacted] Service quoted Ms. [redacted] $1,489.36 for repairs, and specifically and intentionally disclosed to her that this was not the total repair cost. This was a quote to get the vehicle driveable because it had not been maintained well, but there were still other seen and unforeseen issues that she chose not to have repaired.  Carplex is aware that over $1,400 is a large sum of money to come up with out of pocket, so a payment plan was offered to and accepted by Ms. [redacted].  She paid $621 on 3/2/17 up front to get the work done, and then agreed to monthly installments thereafter.  As of today 3/22/17 the vehicle is still stored at Carplex [redacted] due to the fact that we are requiring proof of valid insurance prior to releasing the vehicle to Ms. [redacted].   Carplex will not refund any service costs to Ms. [redacted], as work has been done and parts have been paid for and installed.  The onus is completely on Ms. [redacted] at this point to show proof of valid insurance, redeem vehicle, and continue to pay the $144 monthly installments agreed to on 3/2/17 when she paid the up-front costs to get the work started.    Sincerely, Tyler W[redacted] VP Asset Management Carplex, Inc. 3900 S. East St. Indianapolis, IN 46227 317-549-8734 Ext. 14 tyler.w[redacted]@carplex.com