Carpulse.Com

As a response to [redacted] complaint, our customer log confirms that we were in communication during and after her move, in which she reported to us that "all was going fine", and at our follow up call "all was good"This was on July & 7, On July 14, a gentleman walked into our office and disputed the charges and the amount of time our men took on the move Our Customer Service Representative explained to him that although the crew worked hours we only charged them for including travel and fuel we also gave them a refund back to their credit card of $65.00, is a total of $that they did not get charged for She also explained to keep in mind that what was provided was an estimate, as we tell all our clients the move can be more or less depending on the logistics of each moveIn this case the move was from an apartment on 3rd Floor with elevator to an apartment on 4th Floor with elevatorWe have already taken hour off the move plus we gave back $ Let me know if you need anything else Thanks, Yara Al [redacted] Office Manager TWO MEN AND A TRUCK® [redacted] Office: ###-###-####

Complaint: [redacted] I am rejecting this response because: Cabinet is still waing final repairs Sincerely, [redacted]

This is not accurate any damages that occurred during the services provided were all repaired and returned back to the customerWe have no other items that are being repaired for himIf there are any other items in Custom Design Woodwork for repair those items are being fixed upon the customers request and that is something he will be paying for, not damaged related.Thanks,

Revdex.com Complaint ID [redacted] To whom it may concern; In response to Mrs [redacted] ***’s complaint in regards to her move the following is an overview of what transpired during the move including the damaged bed frame We provided moving services for Mrs [redacted] on June 23, 2013, in which an estimated price was generated based on the items to be moved provided to us by Mrs [redacted] *** on the initial phone call to us to schedule for services While in the process of moving Mrs [redacted] there was an exchange of words between Mrs [redacted] and our crew resulting in [redacted] *** our Location Manager to go over to the move from location in [redacted] ** to address the concerns When [redacted] *** arrived he noticed that the crew had already finished loading the truck, [redacted] and Mrs [redacted] did a final walk through of the home and she indicated to [redacted] that the items left on the second floor of the home were staying there Due to the concerns at hand, [redacted] decided to switch the crews out and sent over another set of workers and an additional truck to finish the move [redacted] *** also went to the offload at the new home and stayed there until everything was completed, and at the end of the move, upon the billing process [redacted] *** gave Mrs [redacted] some time off the billAt the same time we never charged her for the second truck needed to accommodate all of her belongings due to that she had more items than she had previously told us upon her initial call to schedule with our company In regards to the damage and the lost legs to an armoire, the king size bed frame from [redacted] was damaged but not destroyed as per her complaint, we can provide photos of that upon request, also the armoire legs needed to be removed for transport and were placed inside of the armoire [redacted] told Mrs [redacted] to allow us to bring the king bed frame back to our shop for repairs; while we had the bed frame in our possession for repairs, our Quality Control Department kept in contact with Mrs [redacted] by phone and emailBelow is the time line as per our contact log in our system: July 19, 2013: [redacted] – “Talked to customer regarding a damaged bed frame also missing legs from an armoire that she claims our guys took apart.” September 9, 2013: [redacted] – “Tried to contact customer regarding damages and there was a change of numberSending her an email.” October 3, 2013: [redacted] – “Went to do the drop off for the bed fame which was repaired but customer was not ready for the drop off until sometime next week.” October 17, 2013: [redacted] – “Went to drop the bed off and found out that there were still pieces of the hardware missingI will look into replacing those.” December 7, 2013: [redacted] – “Sent the customer an email regarding the missing hardwareI went to [redacted] and they informed me that there is no replacement hardware and the bed is discontinuedI want to move forward with replacing the hardware but I asked for her approval first.” December 12, 2013: [redacted] – “Emailed customer to give her an updateI still have no contact number for her.” July 9, 2014: Mrs [redacted] contacted our Customer Care Department at our TWO MEN AND A TRUCK® Corporate Office with an email, in which they expressed to her “Upon receiving your email, I contacted the franchise and spoke with [redacted] regarding your concernsIt is my understanding the bed has been repaired but they have not been able to reach youPlease contact the franchise at ###-###-#### and they would be more than happy to arrange a delivery date.” We are now in November and have been unable to reach Mrs [redacted] to deliver her bed frame; we would love to set up a delivery date as we can no longer hold on to it in our shop due tour limited space Should there be any further questions please contact us at [redacted] Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Sorry, I forgot to mention that my friends and I have moved more than a half of the listed items before the “official” date of the move by “Two Men and a Truck.” Thank you Regards, *** ***

In response to the concerns of *** *** she met with our Operations Manager Nicholas D*** at our office yesterday and she received her misplaced cameraDuring the conversation she stated that she had thrown items away to make the load lighter (this was not necessary unless she really
wanted to throw them away), she also stated that she gave items away From the visit to her home that Fredrick and Nicholas had, it was noticed that many furniture items that needed to be moved had prior damage to them alreadyAlso she stated that the move took took longer, however she was stopping our crew from working and loading the truck to look inside each box and sort through it prior to it going to the truck, that adds time to the estimate provided We want to help her with the repairs/replacement of the broken mirror however we have no information on it eimeasurements, materials, frame ectNicholas will be contacting her to resolve. Thanks,Two Men And A Truck

I hope this can serve as an official rejection of the claim that was erroneously closed without a resolution. The people at men and a truck did not honor what they said they would do, which was to compensate me monetarily for the damaged, broken and lost items and the items they stole from me during the move. This company is incompetent and dishonest, besides the damages and stolen items, they said they would compensate me for these issues and to date they have not and they also did not return phone calls and messages

The above complaint has been resolved to my satisfaction with Two Men and A TruckThanks! *** ** ***

I've been informed by the claims department that all damage claims from *** *** *** have been repaired and returned back to him. Any further questions please contact the office.Thank you

In response to the concerns of *** ***i, she was scheduled to move on the 24th of August, in which a crew was sent out to her, however due to the logistics of the job once our crew got there; Fred and Nick both had to go out to speak to customer to address the concerns We have the notes in our customer log in our operating system in regards to the visit to her home, which states the following: 8/24/at 4:pm: “After going back and forth with customer today, we had to pull the crew off this jobShe refuses to sign any paperwork and only wants to pay $regardless of the time it will actually takeShe did not give a deposit and was not billed anything for todayI did tell her if we postponed the job until tomorrow that she will have to pay the $ amount that we agree on prior to move startingShe said she was ok with that.” She states that the move took twice as long to be accomplished, that was due to the fact that she was stopping our crew from working and loading the truck to look inside each box and sort through it prior to it going to the truck, adding additional time to the estimate provided Also she stated that she had thrown items away to make the load lighter (this was not necessary unless she really wanted to throw them away), she also stated that she gave items away, so some of the missing items she claims may have been tossed out or given away Upon arrival at her new home she had our crew take the items out of the truck and put it on her drive way to sort through it and then have the crew put it in the houseEven though it took so long, going on two days of our crews going out, we did not charge her for the services on the first day, we sent her a man crew at no extra cost for the 4th man, and she only paid $for the entire services provided to herThe men worked for hours for a total of $1,and she only paid for hours’ worth of service.As mentioned on our previous response her camera was found in the truck and given to her by Nick in our office, as she came in person to pick it upAlso as stated before, we want to help her with the repairs, but would like to point out that Released Value Protection was the option chosen as her valuation indicating that she will only receive cents per pound per article damaged

We were in contact with the customer during the process, it is not accurate that we never contacted her as she is claimingWe have settled her claim and have refunded $for her dresser.Thank you,Two Men And A Truck

Revdex.com
Complaint ID [redacted]
To whom it may concern;
In response to Mrs. [redacted]’s complaint in regards to her
move the following is an overview of what transpired during the move including
the damaged bed frame.  We provided
moving services for Mrs....

[redacted] on June 23, 2013, in which an estimated
price was generated based on the items to be moved provided to us by Mrs. [redacted] on the initial phone call to us to schedule for services.
While in the process of moving Mrs. [redacted] there was an
exchange of words between Mrs. [redacted] and our crew resulting in [redacted] our Location Manager to go over to the move from location in [redacted] to
address the concerns.  When [redacted] arrived he noticed that the crew had already finished loading the truck, [redacted] and Mrs. [redacted] did a final walk through of the home and she indicated to [redacted] that the items left on the second floor of the home were staying there.
Due to the concerns at hand, [redacted] decided to switch the
crews out and sent over another set of workers and an additional truck to
finish the move. [redacted] also went to the offload at the new home and
stayed there until everything was completed, and at the end of the move, upon
the billing process [redacted] gave Mrs. [redacted] some time off the bill. At
the same time we never charged her for the second truck needed to accommodate
all of her belongings due to that she had more items than she had previously
told us upon her initial call to schedule with our company.
In regards to the damage and the lost legs to an armoire,
the king size bed frame from [redacted] was damaged but not destroyed as
per her complaint, we can provide photos of that upon request, also the armoire
legs needed to be removed for transport and were placed inside of the
armoire. 
[redacted] told Mrs. [redacted] to allow us to bring the king bed
frame back to our shop for repairs; while we had the bed frame in our
possession for repairs, our Quality Control Department kept in contact with
Mrs. [redacted] by phone and email. Below is the time line as per our contact log
in our system:
July 19, 2013: [redacted] – “Talked to customer regarding a damaged bed frame also missing legs from
an armoire that she claims our guys took apart.”
September 9, 2013: [redacted] – “Tried to contact
customer regarding damages and there was a change of number. Sending her an
email.”
October 3, 2013: [redacted] – “Went to do the drop
off for the bed fame which was repaired but customer was not ready for the drop
off until sometime next week.”
October 17, 2013: [redacted] – “Went to drop the bed off and found out
that there were still pieces of the hardware missing. I will look into
replacing those.”
December 7, 2013: [redacted] – “Sent the customer an email regarding
the missing hardware. I went to [redacted] and they informed me that
there is no replacement hardware and the bed is discontinued. I want to move
forward with replacing the hardware but I asked for her approval first.”
December 12, 2013: [redacted] – “Emailed customer to
give her an update. I still have no contact number for her.”
July 9, 2014:
Mrs. [redacted] contacted our Customer Care Department at our TWO MEN AND
A TRUCK® Corporate Office with
an email, in which they expressed to her “Upon receiving your email, I contacted the franchise and
spoke with [redacted] regarding your concerns. It is my understanding the bed has
been repaired but they have not been able to reach you. Please contact the
franchise at ###-###-#### and they would be more than happy to arrange a
delivery date.”
We are now in November 2014 and have been unable to reach
Mrs. [redacted] to deliver her bed frame; we would love to set up a delivery
date as we can no longer hold on to it in our shop due tour limited space.
Should there be any further questions please contact us at [redacted].
Sincerely,
[redacted]

[redacted] left a message a day or two after his move reporting missing items which included a floor jack, refrigerator parts, and a bucket or bin of coins.  Fredrick S[redacted] called and spoke with [redacted] on 11/6 regarding his move and forwarded his claim to Greg K[redacted] (who is the claims...

manager).  Fred called the crew and made sure the truck was checked for any misc. leftover items on the truck and no items were found.  Greg called [redacted] on 11/9 and could not leave a message because [redacted]'s mailbox was full.  Greg called [redacted] again on 11/10 and left a message for him to give us a call back.  Greg spoke with [redacted] on 11/13 regarding his claims and ask [redacted] to email a list of the missing items and approximate values.  [redacted] said O.K. and said he is also missing a [redacted] tablet.  11/17 [redacted] shows up at Two Men And A Truck 's office ([redacted] Norwalk) with the list of items.  Greg sat down with [redacted] and discussed the move.  Greg and Victor P[redacted] (Two Men And A Truck general manager) reviewed the list and [redacted] paperwork for the move and offered to split the cost of the missing items.  [redacted] agreed to a settlement of $400 for all of the missing items.  We refunded $400 to [redacted]'s credit card the same day.  [redacted] called on 11/20 to report he found evidence the coins were stolen and said he would call the police if we did not contact him regarding the issue.  Greg left a message for [redacted] the same day.  [redacted] called again but called the police shortly after.  Sgt S[redacted] of the [redacted] Police called and left a message.  Greg called Sgt S[redacted] and spoke with him regarding the claim.  [redacted] told Greg he has 3 lawsuits going because he is upset that his ex wife or wife took advantage of him.  He also mentioned his roommate could have stolen items from him.   We have settled this claim with [redacted] and we are not offering him anything else at this point.

Complaint ID#:    [redacted]Company Name:    Two Men And A TruckCompany Contact Name:    Yara A[redacted]Company Contact Phone:    ###-###-####Company Contact Email:    [redacted]Consumer's Name:  ...

 [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    We are writing in response to the above mention complaint #[redacted]. Our commitment is to continuously strive to exceed our customers' expectations in value and high standard of satisfaction. Although unfortunate, at time damages do occur during the provided services, and we strive to address these diligently. In regards to the damage reimbursement of a desk that was damaged during the moving services for our client, we do see that our quality control department was contacted for reimbursement. However, check requests for refunds and or payments to be made go through our accounting department and as in any business it may take a little time before any checks are issued and or approved, that is why there may have been a delay in getting the check out to our client. As per our records we show that a check was issued to our client in the amount of $125.00 as mentioned in his complaint. This was paid with check number #[redacted] and it has cleared our account. Should there be any other questions or concerns please feel free to contact us. Thank you.Sent on:     10/16/2015 11:12:15 AM

This is not accurate any damages that occurred during the services provided were all repaired and returned back to the customer. We have no other items that are being repaired for him. If there are any other items in Custom Design Woodwork for repair those items are being fixed upon the customers request and that is something he will be paying for, not damaged related.Thanks,

Complaint: [redacted]
I am rejecting this response because:  Cabinet is still waing final repairs
Sincerely,
[redacted]

As a response to [redacted] complaint, our customer log confirms that we were in...

communication during and after her move, in which she reported to us that "all was going fine", and at our follow up call "all was good". This was on July 6 & 7, 2016.     On July 14, 2016 a gentleman walked into our office and disputed the charges and the amount of time our men took on the move.  Our Customer Service Representative explained to him that although the crew worked 6 hours we only charged them for 5  including travel and fuel we also gave them a refund back to their credit card of $65.00, is a total of $190.00 that they did not get charged for.   She also explained to keep in mind that what was provided was an estimate, as we tell all our clients the move can be more or less depending on the logistics of each move. In this case the move was from an apartment on 3rd Floor with elevator to an apartment on 4th Floor with elevator. We have already taken 1 hour off the move plus we gave back $65.00.   Let me know if you need anything else.  Thanks,  Yara Al[redacted] Office Manager TWO MEN AND A TRUCK® [redacted] Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]