Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *
Tell us why here...Dear [redacted] and the Revdex.com, we are unable to compel Carr Nissan to honor the lifetime oil change service.You may apply for a refund by mailing your request for cancellation to PO BOX 667, Beaverton OR, 97075.Attention to Beaverton Nissan Administration.Thank you
Once again I was not there when the *** returned, all I can do is rely on the conversations that I've had with Mrs *** and with MohamedI suppose that the misunderstanding could have been on the part of Mohamed and there could have been another offer presented to the *** other than the offer that she and I discussed at length while she was here.
Now I have also had subsequent correspondence with Mr *** explaining our original offer, outlining and detailing the margin that we were in fact making and the fairness of the offer to both parties involved
Furthermore if those suppositions are in fact true, that Mohamed did not understand and in the confusion he did present an offer other than our original numbers, then that would have been unfair,either to the *** if he had asked for more money, and by the same token, it would have been unfair to Carr if he had made an offer that was less money than we previously agreed to, for then the dealership would in fact be making a deal at a great loss -- based on a mistake
Once again I have explained our position in the Armada and shown Mr *** that his wife negotiated a very good deal where we are making a $margin on a $54,000+ vehicleCurrently neither party has suffered any harm other than the loss of time by both of us. Nor do I believe that Carr should suffer financially just because of someone's confusion; I will still honor the original agreement and I would be happy to discount the vehicle the $margin that we were making on the transaction, and for the loss of time incurred by the *** I will also include an upgrade to the certified pre-owned 7yr 100,mile warranty that comes with the Armada, which will not only cover the powertrain, but will also cover the electric and electronic parts of the vehicle as well
I believe this is a fair compromise to a very unfortunate situation Please let me know if this is acceptable to the *** If it is, please understand that this needs to be completed prior to September 30, They can contact me directly as they have my contact information Thanks
We met with customer on Novand provided two different options regarding her concern on the monthly payment. We offered to add back in the warranty at a discounted price and payment OR to sign up with a new contract and remove the warranty to reduce the payment to the amount
prior to adding on the warranty. She chose to sign a new purchase contract excluding the extended coverage on her vehicle and reducing the monthly payment down to original amount. The customer left the store that evening very pleased that we were able to work with her to help her sign up with a new contract with more comfortable monthly obligations
I apologize for the long delay in responding to this complaint...I was under the belief that I had already responded.
This is a situation where the car deal for *** *** took longer than necessary due to the fact that the contract had a typo and we had to mail paperwork out of state so
that *** *** could obtain necessary signatures to complete the transaction Unfortunately, the paperwork did not come in a timely enough manner for the lender, NMACThis resulted in the contract being a month behind, thus it required Carr to collect the first payment from the customer
Due to a miscommunication between NMAC and CARR, and certainly no fault of the customer, this payment was not applied to the loan NMAC had indicated that they would short fund the loan, and thus Carr would keep the first payment Ultimately the funding department at NMAC decided they wanted that actual check instead, but we did not learn of that until later As a consequence, the first payment was never applied and *** *** received a late notice which affected the credit score
The payment has since been applied and all should be good However, we understand that the credit rating has been damaged and we have written to the reporting agency to try to get the situation reversed Here is a copy of our letter:
To Whom It May Concern,
This letter is regarding customer *** ***/*** *** (approval *** and VIN ***)Originally, this deal was a funding issue due to the first payment on the contract being 09/01/instead of 08/29/per Nissan and also an incorrect address for dealershipWe corrected the mistakes, however the contract was sent back because the customer did not initial next to the correction
We had the customers come in and sign a new paper contract and sent it out to NMACDuring this process, the customers first payment that we had collected did not reach NMAC on timeThere was confusion as to whether the check would be sent out or if it would be short fundedBecause of this, the customer has been hit with a day late on their credit report, which in turn has dropped their credit score and has caused the house they were buying to fall out of escrow
The customer had done everything asked of them to get this deal handled, but are now being negatively impacted for something that was not in their controlCan we please handle this for the customer as soon as possible and receive an estimated time of when this will be removed from their credit report
Thank you,
Carr Nissan
As of this date, we have not heard from the reporting agency but we will continue to follow up with them
Sincerely,
John H***
General Manager
Carr Nissan
On Tuesday, 9/6/15, Mrs. [redacted] worked directly with me and our sales consultant Kevin as she researched a Nissan Armada we had for sale. This included us collecting information on their trade so that we could provide a difference figure between the price of our Armada and the trade...
allowance on their vehicle. Mrs. [redacted] negotiated with us and arrived at a $40,000 difference figure, with Carr selling our $54,690 vehicle for $47,200 and providing a $7,200 trade allowance on their vehicle. Mrs. [redacted] understood all aspects of this negotiation and asked us to write down the trade difference so that she could relay the information to her husband who was out of town at the time.
Mrs. [redacted] had a very clear understanding of the numbers that were discussed.
Both of the [redacted] came into the store the next day, and unfortunately the sales consultant and I were off. Mr. [redacted] informed our sales consultant, Mohammed, of their intent to purchase the Armada and told him that I had agreed to sell our $54,000+ Armada for $40,000 the previous day, and that Carr had never even appraised their trade in. Clearly this was not what had transpired the previous day, and Mrs. [redacted] never explained to Mohammed the truth of the matter. Mr. [redacted] even alludes to this in his letter to the Revdex.com suggesting that Mohammed was not interpreting the paperwork correctly. The truth of the matter is that the only people present who had knowledge of the figures on the paper were in fact the [redacted], yet neither one said a word to Mohammed.
Once our sales manager on duty realized what was happening after speaking with me, he informed the [redacted] that we would honor the original conversation with Mrs. [redacted] from the night before. Mr. [redacted] became very angry and stated that he didn’t care what numbers were discussed previously …he only was interested in getting our sales manager to sell the $54,690 Armada for $40,000. Our sales manager explained the situation, including referencing the actual conversation that had taken place the night before, but this did not seem to satisfy Mr. [redacted] and he left our dealership.
I’ve exchanged several phone calls and emails with the [redacted] to see if there was a satisfactory resolution to the problem. Unfortunately, the [redacted] stated that they have “decided to look at other options and believe that purchasing the vehicle from Carr Nissan is not our best option.”
I truly believe the trade difference negotiated between Mrs. [redacted] and me on the 6th was a very fair deal for them. And, I wish there was better, more upfront communication between the [redacted] and our sales consultant Mohammed on the 7th so that this unfortunate situation had not occurred in the first place. Regrettably, that did not happen. We have since improved our training efforts and have installed better paperwork procedures so that any future potential miscommunications are avoided.
Tell us why here...Dear [redacted] and the Revdex.com, we are unable to compel Carr Nissan to honor the lifetime oil change service.You may apply for a refund by mailing your request for cancellation to PO BOX 667, Beaverton OR, 97075.Attention to Beaverton Nissan Administration.Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
Mr. E[redacted] asserts that my wife and I explained the notes that Mr. E[redacted] provided to us incorrectly to his sales person, Mohamed, which is not the case. Mohamed explained the notes to us - asserting the price for this demo vehicle had been reduced to $40,000 and did not listen to my wife when she attempted to correct his understanding. Regardless of what the notes intended to convey, or our understanding of your verbal offer the previous day, neither had been clearly documented or accepted by both parties - as evidenced by the fact that neither your sales person nor your finance manager could correctly interpret the hand written, poorly organized notes. What was clearly documented and accepted by both parties was the sales agreement signed by both your finance manager and myself, and I would expect this document to be binding. My request for a copy of the document I had signed was refused by your finance manager and subsequent discussions with you suggest you believe he most likely shredded the document.
I find it unacceptable that your staff would refuse to honor an offer they proffered freely, refuse to provide a copy of the agreement that I signed, and then shred the document. No remedy has been offered to the situation, other than to sign another offer at a higher price. Once you break your written word it becomes increasingly difficult to do business with you and you have offered no options to address this.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *
Tell us why here...Dear [redacted] and the Revdex.com, we are unable to compel Carr Nissan to honor the lifetime oil change service.You may apply for a refund by mailing your request for cancellation to PO BOX 667, Beaverton OR, 97075.Attention to Beaverton Nissan Administration.Thank you
Once again I was not there when the *** returned, all I can do is rely on the conversations that I've had with Mrs *** and with MohamedI suppose that the misunderstanding could have been on the part of Mohamed and there could have been another offer presented to the *** other than the offer that she and I discussed at length while she was here.
Now I have also had subsequent correspondence with Mr *** explaining our original offer, outlining and detailing the margin that we were in fact making and the fairness of the offer to both parties involved
Furthermore if those suppositions are in fact true, that Mohamed did not understand and in the confusion he did present an offer other than our original numbers, then that would have been unfair,either to the *** if he had asked for more money, and by the same token, it would have been unfair to Carr if he had made an offer that was less money than we previously agreed to, for then the dealership would in fact be making a deal at a great loss -- based on a mistake
Once again I have explained our position in the Armada and shown Mr *** that his wife negotiated a very good deal where we are making a $margin on a $54,000+ vehicleCurrently neither party has suffered any harm other than the loss of time by both of us. Nor do I believe that Carr should suffer financially just because of someone's confusion; I will still honor the original agreement and I would be happy to discount the vehicle the $margin that we were making on the transaction, and for the loss of time incurred by the *** I will also include an upgrade to the certified pre-owned 7yr 100,mile warranty that comes with the Armada, which will not only cover the powertrain, but will also cover the electric and electronic parts of the vehicle as well
I believe this is a fair compromise to a very unfortunate situation Please let me know if this is acceptable to the *** If it is, please understand that this needs to be completed prior to September 30, They can contact me directly as they have my contact information Thanks
We met with customer on Novand provided two different options regarding her concern on the monthly payment. We offered to add back in the warranty at a discounted price and payment OR to sign up with a new contract and remove the warranty to reduce the payment to the amount
prior to adding on the warranty. She chose to sign a new purchase contract excluding the extended coverage on her vehicle and reducing the monthly payment down to original amount. The customer left the store that evening very pleased that we were able to work with her to help her sign up with a new contract with more comfortable monthly obligations
I apologize for the long delay in responding to this complaint...I was under the belief that I had already responded.
This is a situation where the car deal for *** *** took longer than necessary due to the fact that the contract had a typo and we had to mail paperwork out of state so
that *** *** could obtain necessary signatures to complete the transaction Unfortunately, the paperwork did not come in a timely enough manner for the lender, NMACThis resulted in the contract being a month behind, thus it required Carr to collect the first payment from the customer
Due to a miscommunication between NMAC and CARR, and certainly no fault of the customer, this payment was not applied to the loan NMAC had indicated that they would short fund the loan, and thus Carr would keep the first payment Ultimately the funding department at NMAC decided they wanted that actual check instead, but we did not learn of that until later As a consequence, the first payment was never applied and *** *** received a late notice which affected the credit score
The payment has since been applied and all should be good However, we understand that the credit rating has been damaged and we have written to the reporting agency to try to get the situation reversed Here is a copy of our letter:
To Whom It May Concern,
This letter is regarding customer *** ***/*** *** (approval *** and VIN ***)Originally, this deal was a funding issue due to the first payment on the contract being 09/01/instead of 08/29/per Nissan and also an incorrect address for dealershipWe corrected the mistakes, however the contract was sent back because the customer did not initial next to the correction
We had the customers come in and sign a new paper contract and sent it out to NMACDuring this process, the customers first payment that we had collected did not reach NMAC on timeThere was confusion as to whether the check would be sent out or if it would be short fundedBecause of this, the customer has been hit with a day late on their credit report, which in turn has dropped their credit score and has caused the house they were buying to fall out of escrow
The customer had done everything asked of them to get this deal handled, but are now being negatively impacted for something that was not in their controlCan we please handle this for the customer as soon as possible and receive an estimated time of when this will be removed from their credit report
Thank you,
Carr Nissan
As of this date, we have not heard from the reporting agency but we will continue to follow up with them
Sincerely,
John H***
General Manager
Carr Nissan
On Tuesday, 9/6/15, Mrs. [redacted] worked directly with me and our sales consultant Kevin as she researched a Nissan Armada we had for sale. This included us collecting information on their trade so that we could provide a difference figure between the price of our Armada and the trade...
allowance on their vehicle. Mrs. [redacted] negotiated with us and arrived at a $40,000 difference figure, with Carr selling our $54,690 vehicle for $47,200 and providing a $7,200 trade allowance on their vehicle. Mrs. [redacted] understood all aspects of this negotiation and asked us to write down the trade difference so that she could relay the information to her husband who was out of town at the time.
Mrs. [redacted] had a very clear understanding of the numbers that were discussed.
Both of the [redacted] came into the store the next day, and unfortunately the sales consultant and I were off. Mr. [redacted] informed our sales consultant, Mohammed, of their intent to purchase the Armada and told him that I had agreed to sell our $54,000+ Armada for $40,000 the previous day, and that Carr had never even appraised their trade in. Clearly this was not what had transpired the previous day, and Mrs. [redacted] never explained to Mohammed the truth of the matter. Mr. [redacted] even alludes to this in his letter to the Revdex.com suggesting that Mohammed was not interpreting the paperwork correctly. The truth of the matter is that the only people present who had knowledge of the figures on the paper were in fact the [redacted], yet neither one said a word to Mohammed.
Once our sales manager on duty realized what was happening after speaking with me, he informed the [redacted] that we would honor the original conversation with Mrs. [redacted] from the night before. Mr. [redacted] became very angry and stated that he didn’t care what numbers were discussed previously …he only was interested in getting our sales manager to sell the $54,690 Armada for $40,000. Our sales manager explained the situation, including referencing the actual conversation that had taken place the night before, but this did not seem to satisfy Mr. [redacted] and he left our dealership.
I’ve exchanged several phone calls and emails with the [redacted] to see if there was a satisfactory resolution to the problem. Unfortunately, the [redacted] stated that they have “decided to look at other options and believe that purchasing the vehicle from Carr Nissan is not our best option.”
I truly believe the trade difference negotiated between Mrs. [redacted] and me on the 6th was a very fair deal for them. And, I wish there was better, more upfront communication between the [redacted] and our sales consultant Mohammed on the 7th so that this unfortunate situation had not occurred in the first place. Regrettably, that did not happen. We have since improved our training efforts and have installed better paperwork procedures so that any future potential miscommunications are avoided.
Thanks.
Clint E[redacted]
Sales Manager
Carr Nissan
Tell us why here...Dear [redacted] and the Revdex.com, we are unable to compel Carr Nissan to honor the lifetime oil change service.You may apply for a refund by mailing your request for cancellation to PO BOX 667, Beaverton OR, 97075.Attention to Beaverton Nissan Administration.Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
Mr. E[redacted] asserts that my wife and I explained the notes that Mr. E[redacted] provided to us incorrectly to his sales person, Mohamed, which is not the case. Mohamed explained the notes to us - asserting the price for this demo vehicle had been reduced to $40,000 and did not listen to my wife when she attempted to correct his understanding. Regardless of what the notes intended to convey, or our understanding of your verbal offer the previous day, neither had been clearly documented or accepted by both parties - as evidenced by the fact that neither your sales person nor your finance manager could correctly interpret the hand written, poorly organized notes. What was clearly documented and accepted by both parties was the sales agreement signed by both your finance manager and myself, and I would expect this document to be binding. My request for a copy of the document I had signed was refused by your finance manager and subsequent discussions with you suggest you believe he most likely shredded the document.
I find it unacceptable that your staff would refuse to honor an offer they proffered freely, refuse to provide a copy of the agreement that I signed, and then shred the document. No remedy has been offered to the situation, other than to sign another offer at a higher price. Once you break your written word it becomes increasingly difficult to do business with you and you have offered no options to address this.Sincerely,[redacted]