Carr Vancouver

[redacted] ***'s frustration is completely understandable This problem with her vehicle is a very intermittent issue and it proved very difficult to diagnose and solve We believe we now have fixed the problem, and we've spent considerable time and effort to confirm that the vehicle has cycled through enough miles/time/starts that the problem should not return Attached you will find a copy of the Repair Order outlining the steps we took to resolve the issue Carr makes every effort to fix a vehicle right the first time and we try very hard to be mindful of the customer's investment This problem with [redacted] ***'s vehicle was definitely a challenge, even for the GM Tech line which we had to get involved numerous times I'm sorry it was such an inconvenience and frustration It is certainly not our intent to ever have a "comeback" on a repair we've completed Thanks,Chuck B***Service Manager***Revdex.com redacted attachments***

[redacted]'s frustration is completely understandable.  This problem with her vehicle is a very intermittent issue and it proved very difficult to diagnose and solve.  We believe we now have fixed the problem, and we've spent considerable time and effort to confirm that the vehicle has...

cycled through enough miles/time/starts that the problem should not return.  Attached you will find a copy of the Repair Order outlining the steps we took to resolve the issue.  Carr makes every effort to fix a vehicle right the first time and we try very hard to be mindful of the customer's investment.  This problem with [redacted]'s vehicle was definitely a challenge, even for the GM Tech line which we had to get involved numerous times.  I'm sorry it was such an inconvenience and frustration.  It is certainly not our intent to ever have a "comeback" on a repair we've completed.  Thanks,Chuck B[redacted]Service Manager[redacted]Revdex.com redacted attachments[redacted]

We are in receipt of your letter regarding
Mr. [redacted]. Frankly, our service manager was surprised to learn of the
complaint as we had left a couple of messages with Mr. [redacted] to see if we
could re-schedule his missed appointment.Mr. [redacted] originally came to us with two concerns
on his 2005...

Chevrolet Avalanche with 156,000 miles — a check engine light and
an air conditioning system that blew hot air. We had not had any previous
repair history with Mr. [redacted] or his vehicle.When we plugged in the diagnostic equipment to
determine the cause of the "Check Engine Light" concern, the code
identified P0452, which relates to fuel tank pressure sensor performance. We
informed Mr. [redacted] of the finding and he agreed to replace the faulty sensor.
The code was cleared and no other concern was noted relative to the "Check
Engine Light" issue.When we inspected the air conditioning
concern, we found an inoperative compressor pressure switch. Again, we informed
Mr. [redacted] of our finding and he agreed to replace the switch and recharge the
system.In the course of these two diagnostic inspections,
the Carr technician also conducted a courtesy inspection on the vehicle. It was
noted that the Air Conditioning drive belt was significantly worn and cracking,
which is not unexpected in a vehicle with 156,000 miles. Furthermore, the
technician noted other items that needed attention, such as a faulty oil
pressure sensor, fog light switch and miscellaneous light bulbs needing
replacement. We informed Mr. [redacted] of all of these repairs and what it would
cost to complete; he agreed to proceed and authorized the repair work.After completion, we road tested the vehicle
and confirmed that everything was operating normally and that no fault codes
re-emerged. Mr. [redacted] paid for the work and picked up his vehicle. A day or two later, Mr. [redacted] called and stated his
check engine light came on — there was no mention of an air conditioning
problem. We set a times with Mr. [redacted] so that we could resolve the issue,
however he missed his appointment. We called several times to re-schedule but
we received no communication from Mr. [redacted].I understand Mr.
[redacted] is upset, and that he feels his money was wasted. However, the repair
work we completed was necessary as indicated by the diagnostic codes and our
visual inspections. That they did not completely solve his concerns simply
means there may have been even more repairs necessary. There are hundreds of
diagnostic codes and each one is triggered differently and in different
sequences. Sometimes a vehicle has to cycle through a number of ignition
starts, or travel 100+ miles, or experience certain conditions before an entire
code set can be cleared completely. Perhaps this is what occurred with Mr.
[redacted], which is why we wanted to re-examine his vehicle.Unfortunately, we never heard from Mr. [redacted] after
his missed appointment and have had no ability to look into his concerns.At Carr, we take pride in our work and our customer
service. We strive to exceed our customer's expectations so that they will continue
to come back to us for all of their automotive needs. It is unfortunate that
Mr. [redacted] did not allow us the opportunity to look into the situation more
fully.Sincerely,Greg G[redacted]General ManagerCarr Vancouver