Initial Business Response / [redacted] (1000, 17, 2016/02/29) */ For this case, we also managed the notice directly with the retailer and this consumer also contacted us directly outside of also contacting the Revdex.com so we managed it internally as wellWe presented all concerns to the retailer and at this time are unsure if it is resolved as the retailer has not responded Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The retailer never contacted meI sincerely doubt they will, it was apparent at the time we originally contacted them about the problem they did not care about the us timerUnfortunately this reflects on Chevron's name as no one knows the who the retailer is, and Chevron has lost all of our business since the incident
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 11, 2015/08/10) */ August 10, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] , Thank you for taking the time to contact us regarding your local retailer located in Portland, ORThe company is always actively working to improve service levels and your feedback is invaluable By law, anybody purchasing tobacco or alcohol should have a valid ID they can present when askedIf customers appear under 30, the employee is instructed to ask for identification (ID)To make sure this is strictly implemented a mystery shopper is sent to the station to check if the station is complyingIf an employee is caught selling without asking for an ID, for the first offense, the employee will be suspended for daysIf the same employee is caught for a second offense, he will be terminated and a day suspension for the manager will be givenIf the station is again caught selling the products without asking for ID, but there is a different employee, then the manager will also be suspendedFor stations owned by Chevron, there are stickers everywhere informing the public of the ID policy There are state laws (i.eCalifornia and Oregon) that prohibit selling of tobacco and alcohol to minors (under the age of 18)If a business owner is caught selling tobacco and alcohol to minors, they will be fined up to $1,and sentenced to no more than months imprisonment Another, reason why a station employee [redacted] ask for ID, even if it is very evident that the person buying is years old or older, is because of a suspected 3rd party sellingThis happens when a younger person (minor) asks an older person to buy him tobacco or alcohol Some stations [redacted] get some information from the card but rest assured that the only information they record is the date of birthSome stations have computer system that prompts for this informationWhen the attendant enters the date from the identification, the computer calculates the age automaticallyThis prevents the attendant from having to figure the information out in error Thank you for taking the time to contact Chevron regarding this policyWe apologize that we cannot be of additional assistance Sincerely, [redacted] Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear Mr [redacted] , Thank you for contacting Chevron regarding your recent visit experience in one of our service stationsIt is very difficult to be knowledgeable of all events at all stations, however, customers such as you enable us to take corrective action and make necessary improvements to the station's operation Kindly provide us the following information for proper documentation and escalation of your feedback Requested Information: - Station ID# - Complete service station address To help you identify the facility involved, please refer to the Station Finder link provided below: http://www.chevronwithtechron.com/findastation.aspx http://www.texaco.com/find-station.aspx Please respond back to the Consumer Connection Center team at the following email address: [redacted] @chevron.comPlease do not forget to include the assigned case number in your e-mail communication for easy reference; we will be in contact with you again upon receipt of the station profile We sincerely value you as a customer and hope this incident will not keep you from patronizing stations in our retail network in the future Sincerely, Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ In order to address this consumer's concern, we needed to identify which service station she is referring toWe left her a voicemail message on 8/and 8/and sent an email on 8/but have gotten no response to date providing us the additional station details96% of our retail stations are independently owned, and until we know the station, we cannot begin to get the concern to the proper individualsWe are [redacted] to proceed with having these concerns addressed if we get this information, however, at this time we have closed our case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The address was provided in the initial reportHere it is again Chevron XXXX XXXth Ave SW [redacted] Final Business Response / [redacted] (1000, 11, 2015/09/25) */ Thank you for taking the time to contact us regarding visits to your local Chevron retailer located at XXXX XXXth [redacted] Chevron is committed to providing safe practices and excellent service to all our customers and when this is not afforded we are very disappointed We would like to explain that an independent Chevron retailer doing business as Little Rock Grocery owns this stationAs the property owner, the independent Retailer is responsible for resolving any issue occurring on the station's premisesWe have forwarded the consumer's comments to the station retailer who stated that they would contact the customer to discuss her concerns Thank you again for bringing these concerns to our attention so that we can inform the proper independent station personnel Consumer Connection Center Chevron Products Company, a division of Chevron U.S.A Inc
Initial Business Response / [redacted] (1000, 17, 2016/02/29) */ For this case, we also managed the notice directly with the retailer and this consumer also contacted us directly outside of also contacting the Revdex.com so we managed it internally as wellWe presented all concerns to the retailer and at this time are unsure if it is resolved as the retailer has not responded Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The retailer never contacted meI sincerely doubt they will, it was apparent at the time we originally contacted them about the problem they did not care about the us timerUnfortunately this reflects on Chevron's name as no one knows the who the retailer is, and Chevron has lost all of our business since the incident
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 11, 2015/08/10) */ August 10, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] , Thank you for taking the time to contact us regarding your local retailer located in Portland, ORThe company is always actively working to improve service levels and your feedback is invaluable By law, anybody purchasing tobacco or alcohol should have a valid ID they can present when askedIf customers appear under 30, the employee is instructed to ask for identification (ID)To make sure this is strictly implemented a mystery shopper is sent to the station to check if the station is complyingIf an employee is caught selling without asking for an ID, for the first offense, the employee will be suspended for daysIf the same employee is caught for a second offense, he will be terminated and a day suspension for the manager will be givenIf the station is again caught selling the products without asking for ID, but there is a different employee, then the manager will also be suspendedFor stations owned by Chevron, there are stickers everywhere informing the public of the ID policy There are state laws (i.eCalifornia and Oregon) that prohibit selling of tobacco and alcohol to minors (under the age of 18)If a business owner is caught selling tobacco and alcohol to minors, they will be fined up to $1,and sentenced to no more than months imprisonment Another, reason why a station employee [redacted] ask for ID, even if it is very evident that the person buying is years old or older, is because of a suspected 3rd party sellingThis happens when a younger person (minor) asks an older person to buy him tobacco or alcohol Some stations [redacted] get some information from the card but rest assured that the only information they record is the date of birthSome stations have computer system that prompts for this informationWhen the attendant enters the date from the identification, the computer calculates the age automaticallyThis prevents the attendant from having to figure the information out in error Thank you for taking the time to contact Chevron regarding this policyWe apologize that we cannot be of additional assistance Sincerely, [redacted] Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear Mr [redacted] , Thank you for contacting Chevron regarding your recent visit experience in one of our service stationsIt is very difficult to be knowledgeable of all events at all stations, however, customers such as you enable us to take corrective action and make necessary improvements to the station's operation Kindly provide us the following information for proper documentation and escalation of your feedback Requested Information: - Station ID# - Complete service station address To help you identify the facility involved, please refer to the Station Finder link provided below: http://www.chevronwithtechron.com/findastation.aspx http://www.texaco.com/find-station.aspx Please respond back to the Consumer Connection Center team at the following email address: [redacted] @chevron.comPlease do not forget to include the assigned case number in your e-mail communication for easy reference; we will be in contact with you again upon receipt of the station profile We sincerely value you as a customer and hope this incident will not keep you from patronizing stations in our retail network in the future Sincerely, Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ In order to address this consumer's concern, we needed to identify which service station she is referring toWe left her a voicemail message on 8/and 8/and sent an email on 8/but have gotten no response to date providing us the additional station details96% of our retail stations are independently owned, and until we know the station, we cannot begin to get the concern to the proper individualsWe are [redacted] to proceed with having these concerns addressed if we get this information, however, at this time we have closed our case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The address was provided in the initial reportHere it is again Chevron XXXX XXXth Ave SW [redacted] Final Business Response / [redacted] (1000, 11, 2015/09/25) */ Thank you for taking the time to contact us regarding visits to your local Chevron retailer located at XXXX XXXth [redacted] Chevron is committed to providing safe practices and excellent service to all our customers and when this is not afforded we are very disappointed We would like to explain that an independent Chevron retailer doing business as Little Rock Grocery owns this stationAs the property owner, the independent Retailer is responsible for resolving any issue occurring on the station's premisesWe have forwarded the consumer's comments to the station retailer who stated that they would contact the customer to discuss her concerns Thank you again for bringing these concerns to our attention so that we can inform the proper independent station personnel Consumer Connection Center Chevron Products Company, a division of Chevron U.S.A Inc