Carrara of Greater Columbus

We apologize for the experience the customer had with Carrara.  We perform 3000 projects a year unfortunately we have some customers that are unsatisfied.  The client did indicate that we continued to work until the project was completed.  In addition, I personally did not come out...

because when I reviewed the finding from Nico and Ethan the experts I identify in the next paragraph there was no need.  In regards to the areas that have come up this winter.  The Gentlemen that looked at the project in January one is a civil engineer the other is a large loss expert Contractor.  Both have extensive construction experience.  The conclusion was this.Hard wood floors shrink in the winter, the putty was put there cosmetically to help the customer feel better about the floor.  However, this was preexisting floor that Carrara did not replace, it was not part of the insurance scope.  In addition sanding a floor does not create gaps in the floor.  It is Carrara's expert opinion that the gaps are there as a result of the original installation, the structure and the typical movement you will find in a floor in an established home.  Carrara has no responsibility for gaps in a pre-existing floor.We apologize for the fact that Carrara and the client cannot come to an agreement on the cause of the gaps in the floor.  Respectfully, Justin S[redacted]
* or.     Tell us why here...

Our response is the same as our response sent directly to the homeowner on 3/30/17.  Work performed to date 3/29/17            $21,603.12Money collected to date 3/29/17            $18,341.79Damages--Money owed on glass table ($800.00), laminate floor in Guest Bedroom ($558.17), ADP system ($750.00, we would require a receipt proving this), damaged window sills in bedroom ($138.46), damaged bifold door ($221.21)Total                                                          $2,467.87[redacted] balance                                    �...⇄ $793.46 (with proof of ADT bill) Details are attached.  Red line items are items not completed.  Totals are on pg 17 Thanks,

We apologize that the client feels that way.  The client just needs to reach out to us and we will take care of the problem.  However, we did inspect the roof recently and the roof was done properly. But again just reach out.  Ask for the owner and i'll get it taken care...

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From: Ethan S[redacted] [mailto:[redacted]] Sent: Friday, February 17, 2017 1:15 PMTo: [redacted]Cc: [redacted]Subject: RE: Checking on status Revdex.com complaint #[redacted]Dear [redacted],Hope everything goes well with you/ I am reaching out to you to update you with project plan. Week of 2/20/2017 to week of 3/8/2017Moving out contents on the front office, drywall and paint interiorExterior facia metal pieceAt 3/8/2017 we are expecting the progress payment of 60003/13/2017-3/25Finish all flooring All final drywall touch upWe expecting by 3/30 we move back all contents and be ready for final payment. I also would like to have a progress walk through with you any time between 3/1-3/10 just to make sure we all are on the same page and address any concerns that you might have. Please let me know if you receive this and if you have any questions. you may want to reach out to me via email or my direct phone number ###-###-####Hope you have a great weekend. SincerelyEthan S[redacted]Carrara CompaniesRestoration, Environmental, Construction, & CleaningMobile: ###-###-####Toll Free: ###-###-####Email: [redacted]Website: [redacted]

The paint information is not correct.  Samples were not lost.  The client has been disingenuous throughout the whole process, the paint situation being one of many.  The timeline we will deliver once the electrical work has been scoped out.  The electrical work is an addition.   We are working to have the project completed by the end of March, however, we will deliver a final timeline once the electrical work is planned and dates are committed to.  A final schedule should be delivered by next week.

From: Ethan S[redacted] Sent: Friday, February 17, 2017 2:21 PMTo: [redacted]Cc: [redacted]Subject: RE: Checking on status Revdex.com complaint #[redacted]All exterior will be done before 3/20 weather permitting, as soon as we get a few good days we will take care all of them. Thank you Ethan

Mr. [redacted]'s items have been resolved.  The final payment will be delivered to Mr. [redacted] it is available on 8/8/16.  Mike Moore our VP of Operations will be setting up the time to deliver the paperwork and the final check.