Carrara Stone Systems of Chicago, LLC

Initial Business Response /* (1000, 6, 2015/09/24) */
Customer has made the admission that they dropped a glass on the edge of the countertop that chipped itWe repaired once for her - this is not something that is covered under warrantyThis material is not indestructible, and is not sold that
wayAs of yesterday, customer wants monetary funds for an issue that is not material, fabrication, or installation relatedOriginal install October Repair for chip June Customer recalled Sept - would not let installer work on top on chip they created
Initial Consumer Rebuttal /* (3000, 8, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Glass was not dropped on countertopGlass was placed on counter and edge chipped awayGeneral manager with multiple excuses for timely communication and story detailsLess than desirable experience with Stone Systems of Chicago regarding entire processWill never utilize again or make recommendations for future purchasing