Carrentals.com

We thank the Revdex.com for this opportunity to provide some additional information and to clear up any misunderstandingsWe are disheartened to learn that the customer’s parents felt the need to write to the Revdex.com while we were in the midst of resolving the issue The good news is that the vendor has agreed to issue a refund for the original reservation and for the cost for the cab ridesThe customer should see the credit on her credit card within a few days and a check will be sent to the address provided shortly At this juncture, we would like to use this platform to further explain as it seems our request (not demand) for the telephone log was misconstruedThe request for proof was made to convince the vendor that the customer made every attempt to pick up the vehicle as the vendor’s records showed that the customer did not go the facility which as it turns out, they did not In addition, the statement, “Carrentals.com now says they never canceled the car and claims we just did not pick it up” was also misconstruedWe stated that we did not cancel the reservation as proof the vehicle should have been available when they arrivedThe facility stated the customer did not arrive which as it turns out was their assessment before the requested telephone log We are glad we were able to obtain the requested refunds for the customerAdvantage has asked us to apologize for this misstep on their part and have initiated an investigation to ensure this does not occur again We consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , Thank you so much for contacting us! I want to apologize for the delay in this refundI can assure you that the refund was successfully submitted for processing, September 28thIn this case, it does appear that there was an error in the process of this refundHowever, I have made sure to review and confirm that all the details were correctly provided to our supplier, PricelessI have recently confirmed with them that this refund is in the process, and you will see it reflected in 7-business days, starting from September 28thRest assured that your refund is going to appear on your cardI do want to let you know that we are constantly working in speeding up these types of processes, as we understand that this situation was very inconvenient for youWe want to ensure that these situation will not happen again in the futureI hope you give us another chance in the future, and that you allow us to show you a great renting and traveling experienceEnjoy your weekendRodrigo, Escalations Team, CarRentals.com

From: [redacted] Sent: Thursday, August 17, 7:AMSubject: Re: You have a new message from the Revdex.comDear Sir/ Madam, Sorry I couldn't be able to leave a message on the websiteI can see the progress of the case I raised earlier in June and July in regards to a car hire issueThe car company has issued a refund Euros to me but the payment hasn't come through to me yetI will keep an eye on it and will let you know if anything changesThanks again for your time and helpKind Regards***