Carriage Homes Apartment

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statements made by this representative are not accurateI refused only to accept that the technician send another lower skilled technician backI requested that the technician address the problem immediately as it was electrical related and he had the capability to do soI stated I had better skills to address the problem than the first technician that had previously come before this technicianHe refused and leftThey chose to not make the repairSecond it is not the residents responsibility to repair the fixtures and any competent management company would not allow a resident to fix an electrical fixture as the future liability would fall on the community for an unlicensed resident's workThe company is only making excuses for delayed repairs, unskilled technicians, and severe lack of quality remodeling that was done in the unitMy emergency incident preceded the notice that I would not be released from the lease due to lack of repairsWhen the management was made aware I had gone to the hospital after being struck by the falling light fixture in the stairwell, they attempted to cover themselves by sending the emailThe email date and time is after my admission documentation to the hospitalFacts and images are clear as to what happened.
I verbally presented an offer that I would give days notice and pay the lease through that date of the lease termination fee would be waivedI also agreed to move out early to give the management additional time to lease the propertyThis offer was more than fair for the lack of maintenance quality performed within my unit.
I have multiple doctors visits related to the AC unit and the air quality of the unit Doctors notes show that my lung conditions was related to excessive dust inhalationI have documentation from a third party HVAC company the AC filtration is improperly installed, I have documentation from an electrical contractor that the light fixture installation does not meet code requirementsI have documentation and images of the injury sustained from the falling light fixtureAnd my move in inspection noted the loose light fixtures years earlierYet no attempt was made to repair them by the staffMy offer to address this issue was more than fair and now will be pursuing full damages and compensation for injuries and trauma sustained from the lack of maintenanceMy move was related to health and safety of my family, not for any other reasons
Regards,
*** ***

To Whom It May Concern:
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I am in receipt of your letter dated February 10th, which has been forwarded to me for attention
I have reviewed the consumers concerns and find the following
Resident refused to allow our Service Tech to secure light fixtures, stating he wanted to secure light fixture himself to ensure proper installation. During our Service Tech visit to repair light fixtures *** *** *** told our Service Manager he'd bought a home and would be moving out and if he didn't repair the fixture service could do repair once home was vacant. *** *** *** entered another request for lights the next week but when our Service Tech tried to enter home privacy lock was on, the property called left *** *** *** a message to leave privacy lock off to complete repair, *** *** *** called the property back and stated he wanted to be home when repairs were made and that he was moving out & the property could wait to does repairs when home was vacant
He has reported general service issues in regards to his air conditioner/ filter systemThe property has sent experienced technicians and supervisors to *** *** *** home and found nothing outside of regular maintenance to be wrongThe property have changed furnace filters as requested, cleaned coils and explained the HVAC system for the resident on several occasions
In October of 2013, *** *** *** renewed his lease for another year termThe property reduced the scheduled rental increase as per his requestWe feel that we have done everything that we can to accommodate this *** *** ***
On January 20, *** *** *** asked to be released from his lease earlyHe told me that he had purchased a homeThe property informed *** *** ***, as per his signed lease agreement he would be required to give a day written notice to vacate, pay rent through the sixty day notice and pay a buyout fee equal to two months’ rent
*** *** *** said that we should just let him out of his lease because he had ventilation issues in his homeThe property researched his complaint and spoke with the service technicians as well as the service Manager and was unable to determine that there was any reason that he should be released from his lease without penaltyThe property explained to him in writing that he would need to abide by the terms and conditions of his lease if he wished to vacate early
This same evening the property sent the email, just hours later we received an emergency call that his light fixture had fallenThe property also found a hole in a bedroom door that he claimed to have been damaged by the light globe falling
*** *** *** was very uncooperative, refusing to allow entry to repair the light fixture that he did not want to the property to hang it back up without using industrial machine screws, which was ordered to honor *** *** *** request
*** *** *** has since move out, paid the fees and is now attempting to try to recollectIt is our opinion that *** *** *** was treated fairly and we did our best to accommodate him during the course of his residency at our community and that his move was unrelated to any service issues.
Thank you for your time an attention to this matter. Should you have any further questions with regards to this matter please do not hesitate to contact me directly
Sincerely,
*** ***
Resident Relations Manager*** and its affiliated companies
T: ***
***

Review: I complained since the beginning of the lease, submitted service tickets, and personally spoke with office staff regarding the quality of the air filtration on the A/C unit. It was circulating dust and not filtering the air. Numerous technicians from the service team came to repair, but none were properly trained or had the authority to effectively order the necessary parts to fix the problem. The unit required a reinstallation of the air handler and the service techs were not willing to perform the service. I filed complaints with the office and it was never addressed.

Next I began requesting service for the light fixtures that were improperly installed. After we changed a bulb, we realized the fixtures were screwed into the ceiling with sheetrock screws and not attached to the electrical box. I notified them that this was an electrical code violation, yet they have yet to fix the lights as promised. Recently one fixture fell from the ceiling, struck me on the head, and required an urgent care visit to look at the cut on my head. Still no technicians have come to repair the light. I requested that I be released from my lease since the service does not meet the agreed upon quality of the apartment and the electrical is in violation of codes.Desired Settlement: I want to be immediately released from my lease agreement due to lack of required maintenance resulting in injury and breach of the contract.

Business

Response:

To Whom It May Concern:

I am in receipt of your letter dated February 10th, 2014 which has been forwarded to me for attention.

I have reviewed the consumers concerns and find the following.

Resident refused to allow our Service Tech to secure light fixtures, stating he wanted to secure light fixture himself to ensure proper installation. During our Service Tech visit to repair light fixtures [redacted] told our Service Manager he'd bought a home and would be moving out and if he didn't repair the fixture service could do repair once home was vacant. [redacted] entered another request for lights the next week but when our Service Tech tried to enter home privacy lock was on, the property called left [redacted] a message to leave privacy lock off to complete repair, [redacted] called the property back and stated he wanted to be home when repairs were made and that he was moving out & the property could wait to does repairs when home was vacant.

He has reported general service issues in regards to his air conditioner/ filter system. The property has sent experienced technicians and supervisors to [redacted] home and found nothing outside of regular maintenance to be wrong. The property have changed furnace filters as requested, cleaned coils and explained the HVAC system for the resident on several occasions.

In October of 2013, [redacted] renewed his lease for another year term. The property reduced the scheduled rental increase as per his request. We feel that we have done everything that we can to accommodate this [redacted].

On January 20, 2014 [redacted] asked to be released from his lease early. He told me that he had purchased a home. The property informed [redacted], as per his signed lease agreement he would be required to give a 60 day written notice to vacate, pay rent through the sixty day notice and pay a buyout fee equal to two months’ rent.

[redacted] said that we should just let him out of his lease because he had ventilation issues in his home. The property researched his complaint and spoke with the service technicians as well as the service Manager and was unable to determine that there was any reason that he should be released from his lease without penalty. The property explained to him in writing that he would need to abide by the terms and conditions of his lease if he wished to vacate early.

This same evening the property sent the email, just hours later we received an emergency call that his light fixture had fallen. The property also found a hole in a bedroom door that he claimed to have been damaged by the light globe falling.

[redacted] was very uncooperative, refusing to allow entry to repair the light fixture that he did not want to the property to hang it back up without using industrial machine screws, which was ordered to honor [redacted] request.

[redacted] has since move out, paid the fees and is now attempting to try to recollect. It is our opinion that [redacted] was treated fairly and we did our best to accommodate him during the course of his residency at our community and that his move was unrelated to any service issues.

Thank you for your time an attention to this matter. Should you have any further questions with regards to this matter please do not hesitate to contact me directly.

Sincerely,

Resident Relations Manager

[redacted] and its affiliated companies

T: [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statements made by this representative are not accurate. I refused only to accept that the technician send another lower skilled technician back. I requested that the technician address the problem immediately as it was electrical related and he had the capability to do so. I stated I had better skills to address the problem than the first technician that had previously come before this technician. He refused and left. They chose to not make the repair. Second it is not the residents responsibility to repair the fixtures and any competent management company would not allow a resident to fix an electrical fixture as the future liability would fall on the community for an unlicensed resident's work. The company is only making excuses for delayed repairs, unskilled technicians, and severe lack of quality remodeling that was done in the unit. My emergency incident preceded the notice that I would not be released from the lease due to lack of repairs. When the management was made aware I had gone to the hospital after being struck by the falling light fixture in the stairwell, they attempted to cover themselves by sending the email. The email date and time is after my admission documentation to the hospital. Facts and images are clear as to what happened.