Carriage House at University Place

Complaint: [redacted] I am rejecting this response because it does not address complaints of unprofessional and poor business practicesManagement is not being accommodating or considering of my request for partial reimbursement for professional movers, despite my needing to move for safety and related to poor business practicesI have further responded to this business's response for your records, as it is not completely accurate an attached my initial communication with the property management company (which to this date is has not been responded to): It is understandable that the complex and managers cannot expect all residents to be friends or get along, but I would challenge that they have a responsibility to investigate complaints and maintain safety for all on the propertyThe assistant manager, with whom I signed my lease and discussed my dog’s behavior of barking (at doors slamming, someone knocking on my door, etc), noted to one of my family members who came to walk my dog that she has “known the couple (that lived beneath my residence and complained) for years” and “they are a nice middle aged couple that have never owned a dog and do not want to hear a dog, ever”My lease states that my animal will not be a nuisance to my neighbor, it does not state that my dog is not ever allowed to bark or make a sound during the community’s non-quiet hoursI would not have consented to live in a building with residents that expect quiet all day, during business hoursThe manager who responded did, in fact, inform me of the neighbor that made the complaint and encouraged me to “work it out” with himAs the manager mentions in her response letter, management was under the impression that this neighbor worked a graveyard/night shiftThe neighbor across the hall from me, whose year old dog was also the victim of unreasonable complaints, was also encouraged by management to discuss this matter with the complaining neighbor and accompanied meThe neighbor that lived in the dwelling beneath me confirmed that he had made multiple complaints as “I am mostly retired, work about three days a week, and would like to be able to sleep in” The initial phone call I received was prior to the date listed in this response and was documented by the apartment staff on September 5-I offered to provide management with my paystub confirming that I was at the residence on September 5, a holiday and my dog’s first day of living at the residence, in addition to a receipt from the groomer where he was at from the early afternoon until I got off of work – my dog was not even on the property or was being supervised for a good portion of the complaintsI did install a camera inside my dwelling and reviewed the tapes, that I had offered many times to review with the apartment managers or property manager, and was saddened to see my year old *service animal startled awake multiple times a day, run to the door to bark (again typical behavior), and then hide under a table in fear – related to loud noises and what I would later find out was, in part, the complaining neighbor playing their television SO LOUD that is literally made the floors and furniture in my apartment shake It is unfortunate that I was denied permission to have a camera pointed at my dwelling’s doorway, which should not have been accessed by others without my permission and not violate anyone’s privacy, as I consulted with the University Place Police and would be filing animal abuse charges as well as an anti-harassment order to the neighbor(s) responsible *I have raised this animal for the past seven years and have NEVER received complaints for poor behavior or persistent barkingIn fact, upon review, my dog barked an average of three minutes (at most) over about a nine hour time span The manager did offer a few alternatives that I had not attempted, under the impression that it would be helpful in accommodating complete silence in the building, again for this one neighborI informed that I was unable to afford dog daycare, which is also un-reasonable as my pet has never been to dog daycare and this would have caused him additional distressThe manager also recommended I put my dog on tranquilizers, which was not vet recommended or approvedAccommodations I made included: changing my work hours (at a new job) so as to allow my neighbor more time to “sleep in”, leave the television on to comfort my animal, put a white noise machine in the entryway to buffer sound, provided my animal with all natural calming substance, had packages re-routed/eliminated knocking on my door during the day, and came home during breaks during the day to comfort my animalWhen the manager became upset with me for declining to bring my dog to daycare or place him with relatives, again this is a service animal – so this is against my human rights, she yelled at meI noted that this whole predicament had made living at this property very unpleasant for me, to which she prescribed from me to purchase some “tension ease tea” The mildew/mold on the dishwasher hinge was newly noticed in late December/start of JanuaryI did document that it was missing wheels when I moved in, which was also never addressedIn the email referenced by the manager of this property, I also noted the animal waste throughout the complexIn between when I sent this maintenance request and when maintenance came to address the issue, I had received the notice, and was not residing at this unsafe residence as well as searching for a new place to live I have included the Washington State Landlord tenant lawsI reviewed the poor business practices in my previous contact with the Revdex.com and will refer to the appropriate agencies regarding the violations to my human and housing rights Per RCW Landlord—Duties The landlord will at all times during the tenancy keep the premises fit for human habitation, and shall in particular: (1) Maintain the premises to substantially comply with any applicable code, statute, ordinance, or regulation governing their maintenance or operation, which the legislative body enacting the applicable code, statute, ordinance or regulation could enforce as to the premises rented if such condition endangers or impairs the health or safety of the tenant; (3) Keep any shared or common areas reasonably clean, sanitary, and safe from defects increasing the hazards of fire or accident; (5) Except where the condition is attributable to wear and tear, make repairs and arrangements necessary to put and keep the premises in as good condition as it by law or rental agreement should have been, at the commencement of the tenancy Again, I respectfully disagree with this business and will note that I received a notice – three months following the last complaint addressed with me by managementI offered alternatives, such as moving to a more “pet friendly” building and did everything within my power to make this uncomfortable situation more comfortable to allThe neighbors were not accommodating of me and my animal, harassing and intimidating us until the day I movedThese neighbors informed me that they would prefer someone with no animals or children lived above them when I moved inManagement did nothing to support me in maintaining residence here, and I would challenge, encouraged complaints from their initial acceptance of documentable complaintsThe property manager made it clear that he did not read my correspondence with him; none of the managers reviewed the footage that I collected from the camera within my unit, which was offered to them on multiple occasions, or investigate the complaints further (i.e– why is an otherwise well behaved animal barking OR confer with the other neighbors within the building proximity who informed me that there was not excessive noise) I maintain that I am owed reimbursement for a portion of the funds I paid to move, which is why I am requesting $– for the partial cost of professional moversFollowing signing a month lease at this residence, I invested nearly double this amount for professional movers and was not prepared to do so again just a few months after living here, due to unreasonable expectations and advertising of the propertyNot to mention the undue stress that this caused myself and my service animalI was refunded pro-rated rent that I had already paid for January that reflected the day I completed the walk through and turned in my keys, despite not living in the residence two weeks prior to my move out date; and the remainder of the deposit I paid – the unit was cleaner when I moved out than when I moved inThe manager that completed the walk through noted the unit had been very well maintained (documented on my move out forms) Sincerely, [redacted] *If the business's response is made public, I would appreciate the Revdex.com reviewing and removing identifying information about me - for my protection

Complaint: [redacted] I am rejecting this response because it does not address complaints of unprofessional and poor business practicesManagement is not being accommodating or considering of my request for partial reimbursement for professional movers, despite my needing to move for safety and related to poor business practicesI have further responded to this business's response for your records, as it is not completely accurate an attached my initial communication with the property management company (which to this date is has not been responded to): 1.? ? ? ? ? It is understandable that the complex and managers cannot expect all residents to be friends or get along, but I would challenge that they have a responsibility to investigate complaints and maintain safety for all on the propertyThe assistant manager, with whom I signed my lease and discussed my dog’s behavior of barking (at doors slamming, someone knocking on my door, etc), noted to one of my family members who came to walk my dog that she has “known the couple (that lived beneath my residence and complained) for years” and “they are a nice middle aged couple that have never owned a dog and do not want to hear a dog, ever”My lease states that my animal will not be a nuisance to my neighbor, it does not state that my dog is not ever allowed to bark or make a sound during the community’s non-quiet hoursI would not have consented to live in a building with residents that expect quiet all day, during business hoursThe manager who responded did, in fact, inform me of the neighbor that made the complaint and encouraged me to “work it out” with himAs the manager mentions in her response letter, management was under the impression that this neighbor worked a graveyard/night shiftThe neighbor across the hall from me, whose year old dog was also the victim of unreasonable complaints, was also encouraged by management to discuss this matter with the complaining neighbor and accompanied meThe neighbor that lived in the dwelling beneath me confirmed that he had made multiple complaints as “I am mostly retired, work about three days a week, and would like to be able to sleep in” 2.? ? ? ? ? The initial phone call I received was prior to the date listed in this response and was documented by the apartment staff on September 5-I offered to provide management with my paystub confirming that I was at the residence on September 5, a holiday and my dog’s first day of living at the residence, in addition to a receipt from the groomer where he was at from the early afternoon until I got off of work ?" my dog was not even on the property or was being supervised for a good portion of the complaintsI did install a camera inside my dwelling and reviewed the tapes, that I had offered many times to review with the apartment managers or property manager, and was saddened to see my year old *service animal startled awake multiple times a day, run to the door to bark (again typical behavior), and then hide under a table in fear ?" related to loud noises and what I would later find out was, in part, the complaining neighbor playing their television SO LOUD that is literally made the floors and furniture in my apartment shake It is unfortunate that I was denied permission to have a camera pointed at my dwelling’s doorway, which should not have been accessed by others without my permission and not violate anyone’s privacy, as I consulted with the University Place Police and would be filing animal abuse charges as well as an anti-harassment order to the neighbor(s) responsible *I have raised this animal for the past seven years and have NEVER received complaints for poor behavior or persistent barkingIn fact, upon review, my dog barked an average of three minutes (at most) over about a nine hour time span The manager did offer a few alternatives that I had not attempted, under the impression that it would be helpful in accommodating complete silence in the building, again for this one neighborI informed that I was unable to afford dog daycare, which is also un-reasonable as my pet has never been to dog daycare and this would have caused him additional distressThe manager also recommended I put my dog on tranquilizers, which was not vet recommended or approvedAccommodations I made included: changing my work hours (at a new job) so as to allow my neighbor more time to “sleep in”, leave the television on to comfort my animal, put a white noise machine in the entryway to buffer sound, provided my animal with all natural calming substance, had packages re-routed/eliminated knocking on my door during the day, and came home during breaks during the day to comfort my animalWhen the manager became upset with me for declining to bring my dog to daycare or place him with relatives, again this is a service animal ?" so this is against my human rights, she yelled at meI noted that this whole predicament had made living at this property very unpleasant for me, to which she prescribed from me to purchase some “tension ease tea” 3.? ? ? ? ? The mildew/mold on the dishwasher hinge was newly noticed in late December/start of JanuaryI did document that it was missing wheels when I moved in, which was also never addressedIn the email referenced by the manager of this property, I also noted the animal waste throughout the complexIn between when I sent this maintenance request and when maintenance came to address the issue, I had received the notice, and was not residing at this unsafe residence as well as searching for a new place to live I have included the Washington State Landlord tenant lawsI reviewed the poor business practices in my previous contact with the Revdex.com and will refer to the appropriate agencies regarding the violations to my human and housing rights Per RCW Landlord?"Duties The landlord will at all times during the tenancy keep the premises fit for human habitation, and shall in particular: (1) Maintain the premises to substantially comply with any applicable code, statute, ordinance, or regulation governing their maintenance or operation, which the legislative body enacting the applicable code, statute, ordinance or regulation could enforce as to the premises rented if such condition endangers or impairs the health or safety of the tenant; (3) Keep any shared or common areas reasonably clean, sanitary, and safe from defects increasing the hazards of fire or accident; (5) Except where the condition is attributable to wear and tear, make repairs and arrangements necessary to put and keep the premises in as good condition as it by law or rental agreement should have been, at the commencement of the tenancy Again, I respectfully disagree with this business and will note that I received a notice ?" three months following the last complaint addressed with me by managementI offered alternatives, such as moving to a more “pet friendly” building and did everything within my power to make this uncomfortable situation more comfortable to allThe neighbors were not accommodating of me and my animal, harassing and intimidating us until the day I movedThese neighbors informed me that they would prefer someone with no animals or children lived above them when I moved inManagement did nothing to support me in maintaining residence here, and I would challenge, encouraged complaints from their initial acceptance of documentable complaintsThe property manager made it clear that he did not read my correspondence with him; none of the managers reviewed the footage that I collected from the camera within my unit, which was offered to them on multiple occasions, or investigate the complaints further (i.e?" why is an otherwise well behaved animal barking OR confer with the other neighbors within the building proximity who informed me that there was not excessive noise) I maintain that I am owed reimbursement for a portion of the funds I paid to move, which is why I am requesting $?" for the partial cost of professional moversFollowing signing a month lease at this residence, I invested nearly double this amount for professional movers and was not prepared to do so again just a few months after living here, due to unreasonable expectations and advertising of the propertyNot to mention the undue stress that this caused myself and my service animalI was refunded pro-rated rent that I had already paid for January that reflected the day I completed the walk through and turned in my keys, despite not living in the residence two weeks prior to my move out date; and the remainder of the deposit I paid ?" the unit was cleaner when I moved out than when I moved inThe manager that completed the walk through noted the unit had been very well maintained (documented on my move out forms) Sincerely, [redacted] ? *If the business's response is made public, I would appreciate the Revdex.com reviewing and removing identifying information about me - for my protection

Complaint: [redacted] I am rejecting this response.There was never an investigation as to what was disturbing my animal or making him barkI was asked to make all the accommodationsMy neighbor was not "pet friendly" and this is ultimately what led to me leavingManagement accepting complaints, without attempt to mediate or investigate, made it uncomfortable and unsafeI was not made aware that complaints continued for approximately three months (October-January).I did report the complaining neighbor for retaliatory noise, to include loud slamming in their apartment during quiet hours (after PM)I was not notified that anything had been done besides their account being "noted"As my relationship with management was strained and, seemingly, there was no follow up, I did not inform management of this neighbors tendency to stand in his door way to monitor my guests and I coming and going from my apartmentThere was also an abundance of noise from this neighbor entering my apartment during the day, which startled my animal and caused him to bark (again about minutes a day collectively - not in abundance)I offered to review footage from the camera in my apartment with management, following the last complaint I was informed aboutUniversity Place police encouraged me to file anti-harassment order due to this neighbor intimidating me (by standing in their door way whenever I left my apartment) and keeping "stalker-like" surveillance of my apartment, which management should have been aware of from his documentation of noise complaintsFurther, the city of University Place offers mediation services to renters, apartment managers, etc - this service was never brought to my knowledgeAgain, I consulted with the ADA, HUD, and human rights before making the decision that it would be best for me to moveThe voicemail that I received from the property manager was that they were voiding my lease with no penalty to me "after reviewing all the stories" and determining "it is in everyone's best interest.I received no support in staying at the property and felt unsafeMy animal was stressed out due to noise made to harass him during the dayIt was a financial and emotional difficulty for me to move, to include fees that I had just paid to move in that I had not budgeted to pay again so soon, taking time off from work to move, etc.Sincerely, [redacted]

To Whom It May Concern, My name is Gitana H***, I am the current Property Manager here at the Carriage House Apartments in University Place.? This is in response to complaint # [redacted] that has been made to you by [redacted] a previous resident who lived at The Carriage House ApartmentsI will address the issues as listed below1)? [redacted] moved into our community on Saturday August 27, and her move in was completed on that day by my Assistant Sherry M***.? Now prior to her move in she did meet with Sherry the previous Saturday Aug 20, to look at the apartment and discuss the signing of her lease at that time? ? Unfortunately we cannot be held accountable for if someone gets along with their neighbor and anytime a complaint comes in we never tell a resident where the complaint comes from or the exact amount of people who complain.? We will use terms such as couple or several, even many in some cases.? Sometimes residents will take it upon themselves to go and talk to their neighbors and ask them if they complained and then discuss it further with them.? We really try to discourage this because it can cause animosity amongst neighbors2) Our response to the excessive dog barking was made first with a courtesy phone call to the resident from my Assistant on Wednesday, September 21, regarding this matterdays later the resident wanted speak to the manager who is myself in my office on this Friday Sept 23, 4:30pmAt that time I had explained to her the animal rules as it is clearly stated in the Lease and Pet Addendum she had signed “You are responsible for the animal’s actions at all timesYou agree to abide by these rules” I also tried to offer other alternatives like a doggie Daycare or having a friend family member watch the dog? etc [redacted] said that she felt she was being targeted which I had assured her that was not the case, but that anytime we receive a complaint we start by calling a resident to see if it is valid and see if it can be worked out and we had received several complaints regarding excessive barking throughout the day unfortunately not all residents work during the day but some do work a night shift and have to sleep during the dayThese complaints were made, in total, by separate residents who live in the building and share the same stairwellI have attached the Animal Addendum that was signed by both [redacted] and my assistant at time of move in [redacted] had asked to place a nanny cam outside her apartment door in stairwell to monitor the activity outsideThe response was that she could set up a camera inside her of her dwelling, due to it would be in violation to have a monitoring camera outside her premises as this is a shared stairwell with other residents After my initial meeting with [redacted] , she and two of the residing neighbors had met and discussed the issue and they had agreed to allow the dog some time to get acclimated to the new surroundings.? However the continuance of the noise did not subside and by the beginning of the New Year we were receiving complaints about the dog barking and had to take the next step as to post a written warning regarding the noise issueNote that this was not any type of eviction notice just a warning letter to comply with or vacate, which is called a 10-Day to Comply 3) [redacted] had placed this maintenance request on Jan 1, via email, regarding her dishwasherThis issue was not listed on the actual report at the time her official move in, the only listing with her dishwasher was that a front wheel was missing Granted my maintenance is only available from 9-Monday ?" Friday.? Maintenance came by after 2:00pm no answer when knocked unable to address the work order.? (please see original work order placed by resident below) “There is mildew in the bottom and door hinge of the dishwasher in my unitWould you be able to remove and provide a clean/mildew-free dishwasher this Friday (01/06/17) after PM? I do have a dog that I will need to secure, and do not provide permission for entry when I am not homeThanks,? ? [redacted] (# [redacted] ” Unfortunately [redacted] has taken all of this as a direct offence towards her in general, this is truly not the case, she has been treated as any other resident who owns a pet and resides in our communityLet me note: [redacted] had also made further steps in contacting our corporate office and spoke with the Regional Manager Pat S [redacted] directly regarding this, where as it was agreed upon amicably by both her and Pat as to release [redacted] out of her Lease Agreement with no early penalty fees and/or any other charges [redacted] was then refunded her security deposit in full and days rent in January reimbursed.? After deduction for utilities due she received a reimbursement check? in the amount of $following her move out per the agreed upon terms between the two of them Also, please note our email address has been changed to [redacted] @pinnacleliving.comThank you for your time and considerationGitana H [redacted] Property Manager Carriage House University Place 26th StW University Place, WA (253) 565- www.carriagehouseup.com ?

Complaint: ***
I am rejecting this response.There was never an investigation as to what was disturbing my animal or making him barkI was asked to make all the accommodationsMy neighbor was not "pet friendly" and this is ultimately what led to me leavingManagement accepting complaints, without attempt to mediate or investigate, made it uncomfortable and unsafeI was not made aware that complaints continued for approximately three months (October-January).I did report the complaining neighbor for retaliatory noise, to include loud slamming in their apartment during quiet hours (after PM)I was not notified that anything had been done besides their account being "noted"As my relationship with management was strained and, seemingly, there was no follow up, I did not inform management of this neighbors tendency to stand in his door way to monitor my guests and I coming and going from my apartmentThere was also an abundance of noise from this neighbor entering my apartment during the day, which startled my animal and caused him to bark (again about minutes a day collectively - not in abundance)I offered to review footage from the camera in my apartment with management, following the last complaint I was informed aboutUniversity Place police encouraged me to file anti-harassment order due to this neighbor intimidating me (by standing in their door way whenever I left my apartment) and keeping "stalker-like" surveillance of my apartment, which management should have been aware of from his documentation of noise complaintsFurther, the city of University Place offers mediation services to renters, apartment managers, etc - this service was never brought to my knowledgeAgain, I consulted with the ADA, HUD, and human rights before making the decision that it would be best for me to moveThe voicemail that I received from the property manager was that they were voiding my lease with no penalty to me "after reviewing all the stories" and determining "it is in everyone's best interest.I received no support in staying at the property and felt unsafeMy animal was stressed out due to noise made to harass him during the dayIt was a financial and emotional difficulty for me to move, to include fees that I had just paid to move in that I had not budgeted to pay again so soon, taking time off from work to move, etc.Sincerely,
*** ***

At Carriage House at University Place, we pride ourselves on maintaining a safe, congenial, and pet friendly community.We have a two page Animal Addendum as part of our lease agreement that sets forth the expectations and requirements for all animal owners that reside in our communityOne of those expectations is that “The animal must not disturb the neighbors or other residents, regardless of whether the animal is inside or outside the dwelling”.The Customer moved in on September 4th, Soon thereafter management started receiving complaints that the Customer’s dog was constantly barking during the day.Unfortunately, the Customer took these complaints about her dog as acts of intimidation and harassment from her neighbors, as she states in her complaint that “Neighbor began harassing and intimidating me from day one, management did nothing to resolve this concern or negate the problem, instead encouraged the neighbor”.Management did attempt to resolve the issueAt that time, Customer asked to be moved to a “third floor one bedroom apartment in a building that is family and animal friendly that meets my approval”Management reviewed inventory, but did not have any third floor units available to accommodate the Customers request.But, we did speak to all of the parties involvedWe never encouraged any of the Customer’s neighbors to undertake any intimidating or harassing action against the Customer.After speaking with the neighbors, they agreed to give the dog some timeManagement explained, and the neighbors agreed, that it is understandable that a dog may need some time to acclimate to its new home and the dog had only been there a month.We discussed some possible suggestions with the Customer to address the complaints as wellDaycare was suggested, but due to cost was not an optionCustomer did state that she had family coming in during the day to check on her dog, and we suggested that maybe the family could take the dog with them some of the time to help alleviate the issueHowever Customer stated that was not an option as it would upset her dogThe Customer did institute some techniques to attempt to keep her dog calm during the day while she was at work, which was appreciated by management.Carriage House at University Place is a Unit community, with approximately 75% of its residents having pets or service animalsWe consider ourselves a pet friendly community, and the fact that we have so many pets on the premises is a testament to our success.It is not our intent that our residents feel harassed or intimidated because a complaint has been lodged against them by their neighborsHowever, in order to maintain a peaceful community, residents need to be able to let management know if there are experiencing any issues.In December, the neighbors complained to management that the dog barking issue had not resolvedManagement asked the neighbors to put the noise complaints about the Customer’s dog in writing.In response to complaints from three of the Customer’s neighbors, a ten day notice to comply was given to the Customer on January 5th, The intent of the notice was to notify the Customer that the issue with her dog had not resolved, and to see what other options were availableIt was not management’s intent to make the Customer feel singled out or targeted, or otherwise unsafe at Carriage House as she has stated, but was to address a complaint made by several of her neighbors.The lease, community rules, and addendums all are reviewed and signed by the tenant before taking occupancyUnfortunately, the Customer’s expectations did not align with terms of the written lease agreement that she had signedIn order to resolve the situation, and based upon the unique facts of this case, and in order to accommodate the Customer, management agreed to Customer’s request to the exceptional relief of letting her out of her lease early and without penalty.However, in addition to being let out of her lease, Complainant has requested partial reimbursement for her move in costs based upon “falsely advertised housing”Carriage House at University Place denies that any falsely advertised housing has taken placeWe seek to provide a peaceful home for all of our residents, and enforcement of our rules is part of that processComplainant was able to view the property, and review the lease, rules, and addendums prior to signingCarriage House at University Place was acting with the bounds of the agreement signed by the parties in all of the actions that were takenWe provided extraordinary relief to Customer at her request, and have dealt in good faith to resolve her issues

To Whom It May Concern, My name is Gitana H***, I am the current Property Manager here at the Carriage House Apartments in University Place.? This is in response to complaint #*** that has been made to you by *** *** a previous resident who lived at The Carriage House
ApartmentsI will address the issues as listed below1)? *** moved into our community on Saturday August 27, and her move in was completed on that day by my Assistant Sherry M***.? Now prior to her move in she did meet with Sherry the previous Saturday Aug 20, to look at the apartment and discuss the signing of her lease at that time? ? Unfortunately we cannot be held accountable for if someone gets along with their neighbor and anytime a complaint comes in we never tell a resident where the complaint comes from or the exact amount of people who complain.? We will use terms such as couple or several, even many in some cases.? Sometimes residents will take it upon themselves to go and talk to their neighbors and ask them if they complained and then discuss it further with them.? We really try to discourage this because it can cause animosity amongst neighbors2) Our response to the excessive dog barking was made first with a courtesy phone call to the resident from my Assistant on Wednesday, September 21, regarding this matterdays later the resident wanted speak to the manager who is myself in my office on this Friday Sept 23, 4:30pmAt that time I had explained to her the animal rules as it is clearly stated in the Lease and Pet Addendum she had signed “You are responsible for the animal’s actions at all timesYou agree to abide by these rules” I also tried to offer other alternatives like a doggie Daycare or having a friend family member watch the dog? etc*** said that she felt she was being targeted which I had assured her that was not the case, but that anytime we receive a complaint we start by calling a resident to see if it is valid and see if it can be worked out and we had received several complaints regarding excessive barking throughout the day unfortunately not all residents work during the day but some do work a night shift and have to sleep during the dayThese complaints were made, in total, by separate residents who live in the building and share the same stairwellI have attached the Animal Addendum that was signed by both *** and my assistant at time of move in*** had asked to place a nanny cam outside her apartment door in stairwell to monitor the activity outsideThe response was that she could set up a camera inside her of her dwelling, due to it would be in violation to have a monitoring camera outside her premises as this is a shared stairwell with other residents After my initial meeting with ***, she and two of the residing neighbors had met and discussed the issue and they had agreed to allow the dog some time to get acclimated to the new surroundings.? However the continuance of the noise did not subside and by the beginning of the New Year we were receiving complaints about the dog barking and had to take the next step as to post a written warning regarding the noise issueNote that this was not any type of eviction notice just a warning letter to comply with or vacate, which is called a 10-Day to Comply 3) *** had placed this maintenance request on Jan 1, via email, regarding her dishwasherThis issue was not listed on the actual report at the time her official move in, the only listing with her dishwasher was that a front wheel was missing Granted my maintenance is only available from 9-Monday ??" Friday.? Maintenance came by after 2:00pm no answer when knocked unable to address the work order.? (please see original work order placed by resident below) “There is mildew in the bottom and door hinge of the dishwasher in my unitWould you be able to remove and provide a clean/mildew-free dishwasher this Friday (01/06/17) after PM? I do have a dog that I will need to secure, and do not provide permission for entry when I am not homeThanks,? ? *** (#*** *** ***” Unfortunately *** has taken all of this as a direct offence towards her in general, this is truly not the case, she has been treated as any other resident who owns a pet and resides in our communityLet me note: *** had also made further steps in contacting our corporate office and spoke with the Regional Manager Pat S*** directly regarding this, where as it was agreed upon amicably by both her and Pat as to release *** out of her Lease Agreement with no early penalty fees and/or any other charges*** was then refunded her security deposit in full and days rent in January reimbursed.? After deduction for utilities due she received a reimbursement check? in the amount of $following her move out per the agreed upon terms between the two of them Also, please note our email address has been changed to ***@pinnacleliving.comThank you for your time and considerationGitana H*** Property Manager Carriage House University Place 26th StW University Place, WA (253) 565- www.carriagehouseup.com ?

Complaint: [redacted]
I am rejecting this response because it does not address complaints of unprofessional and poor business practices. Management is not being accommodating or considering of my request for partial reimbursement for professional movers, despite my needing to move for safety and related to poor business practices. I have further responded to this business's response for your records, as it is not completely accurate an attached my initial communication with the property management company (which to this date is has not been responded to):
1.     
It is understandable that the complex
and managers cannot expect all residents to be friends or get along, but I
would challenge that they have a responsibility to investigate complaints and
maintain safety for all on the property. The assistant manager, with whom I
signed my lease and discussed my dog’s normal behavior of barking (at doors
slamming, someone knocking on my door, etc), noted to one of my family members
who came to walk my dog that she has “known the couple (that lived beneath my
residence and complained) for years” and “they are a nice middle aged couple
that have never owned a dog and do not want to hear a dog, ever”. My lease
states that my animal will not be a nuisance to my neighbor, it does not state
that my dog is not ever allowed to bark or make a sound during the community’s
non-quiet hours. I would not have consented to live in a building with
residents that expect quiet all day, during business hours. The manager who
responded did, in fact, inform me of the neighbor that made the complaint and
encouraged me to “work it out” with him. As the manager mentions in her
response letter, management was under the impression that this neighbor worked
a graveyard/night shift. The neighbor across the hall from me, whose 15 year
old dog was also the victim of unreasonable complaints, was also encouraged by management
to discuss this matter with the complaining neighbor and accompanied me. The
neighbor that lived in the dwelling beneath me confirmed that he had made
multiple complaints as “I am mostly retired, work about three days a week, and
would like to be able to sleep in”.
2.     
The initial phone call I received was
prior to the date listed in this response and was documented by the apartment
staff on September 5-6. I offered to provide management with my paystub
confirming that I was at the residence on September 5, a holiday and my dog’s
first day of living at the residence, in addition to a receipt from the groomer
where he was at from the early afternoon until I got off of work – my dog was
not even on the property or was being supervised for a good portion of the
complaints. I did install a camera inside my dwelling and reviewed the tapes, that
I had offered many times to review with the apartment managers or property
manager, and was saddened to see my 7 year old *service animal startled
awake multiple times a day, run to the door to bark (again typical behavior),
and then hide under a table in fear – related to loud noises and what I would
later find out was, in part, the complaining neighbor playing their television
SO LOUD that is literally made the floors and furniture in my apartment shake.
It is unfortunate that I was denied permission to have a camera pointed at my
dwelling’s doorway, which should not have been accessed by others without my
permission and not violate anyone’s privacy, as I consulted with the University
Place Police and would be filing animal abuse charges as well as an
anti-harassment order to the neighbor(s) responsible.
*I have raised this
animal for the past seven years and have NEVER received complaints for poor
behavior or persistent barking. In fact, upon review, my dog barked an average of
three minutes (at most) over about a nine hour time span.
The manager did offer a
few alternatives that I had not attempted, under the impression that it would
be helpful in accommodating complete silence in the building, again for this
one neighbor. I informed that I was unable to afford dog daycare, which is also
un-reasonable as my pet has never been to dog daycare and this would have
caused him additional distress. The manager also recommended I put my dog on
tranquilizers, which was not vet recommended or approved. Accommodations I made
included: changing my work hours (at a new job) so as to allow my neighbor more
time to “sleep in”, leave the television on to comfort my animal, put a white
noise machine in the entryway to buffer sound, provided my animal with all
natural calming substance, had packages re-routed/eliminated knocking on my
door during the day, and came home during breaks during the day to comfort my
animal. When the manager became upset with me for declining to bring my dog to
daycare or place him with relatives, again this is a service animal – so this
is against my human rights, she yelled at me. I noted that this whole
predicament had made living at this property very unpleasant for me, to which
she prescribed from me to purchase some “tension ease tea”.
3.     
The mildew/mold on the dishwasher
hinge was newly noticed in late December/start of January. I did document that
it was missing wheels when I moved in, which was also never addressed. In the
email referenced by the manager of this property, I also noted the animal waste
throughout the complex. In between when I sent this maintenance request and when
maintenance came to address the issue, I had received the notice, and was not
residing at this unsafe residence as well as searching for a new place to live.
I have included the Washington State Landlord tenant laws. I reviewed the poor business practices in my previous contact with
the Revdex.com and will refer to the appropriate agencies regarding
the violations to my human and housing rights.
Per RCW 59.18.060
Landlord—Duties.
The
landlord will at all times during the tenancy keep the premises fit for human
habitation, and shall in particular:
(1)
Maintain the premises to substantially comply with any applicable code,
statute, ordinance, or regulation governing their maintenance or operation,
which the legislative body enacting the applicable code, statute, ordinance or
regulation could enforce as to the premises rented if such condition endangers
or impairs the health or safety of
the tenant;
(3) Keep any shared or common areas reasonably
clean, sanitary, and safe from defects increasing the hazards of fire or
accident;
(5) Except where the condition is attributable
to normal wear and tear, make repairs and arrangements necessary to put and
keep the premises in as good condition as it by law or rental agreement should
have been, at the commencement of the tenancy
Again, I respectfully disagree with this business and
will note that I received a notice – three months following the last complaint
addressed with me by management. I offered alternatives, such as moving to a
more “pet friendly” building and did everything within my power to make this uncomfortable
situation more comfortable to all. The neighbors were not accommodating of me
and my animal, harassing and intimidating us until the day I moved. These
neighbors informed me that they would prefer someone with no animals or
children lived above them when I moved in. Management did nothing to support me
in maintaining residence here, and I would challenge, encouraged complaints
from their initial acceptance of documentable false complaints. The property
manager made it clear that he did not read my correspondence with him; none of
the managers reviewed the footage that I collected from the camera within my unit,
which was offered to them on multiple occasions, or investigate the complaints
further (i.e. – why is an otherwise well behaved animal barking OR confer with
the other neighbors within the building proximity who informed me that there
was not excessive noise).
I maintain that I am owed reimbursement for a portion
of the funds I paid to move, which is why I am requesting $500 – for the partial
cost of professional movers. Following signing a 12 month lease at this
residence, I invested nearly double this amount for professional movers and was
not prepared to do so again just a few months after living here, due to
unreasonable expectations and false advertising of the property. Not to mention
the undue stress that this caused myself and my service animal. I was refunded
pro-rated rent that I had already paid for January that reflected the day I
completed the walk through and turned in my keys, despite not living in the
residence two weeks prior to my move out date; and the remainder of the deposit
I paid – the unit was cleaner when I moved out than when I moved in. The manager
that completed the walk through noted the unit had been very well maintained
(documented on my move out forms).
Sincerely,
[redacted] *If the business's response is made public, I would appreciate the Revdex.com reviewing and removing identifying information about me - for my protection.

To Whom It May Concern, My name is Gitana H[redacted], I am the current Property Manager here at the Carriage House Apartments in University Place.  This is in response to complaint #[redacted] that has been made to you by [redacted] a previous resident who lived at The Carriage House...

Apartments. I will address the issues as listed below. 1)  [redacted] moved into our community on Saturday August 27, 2016 and her move in was completed on that day by my Assistant Sherry M[redacted].  Now prior to her move in she did meet with Sherry the previous Saturday Aug 20, 2016 to look at the apartment and discuss the signing of her lease at that time.   Unfortunately we cannot be held accountable for if someone gets along with their neighbor and anytime a complaint comes in we never tell a resident where the complaint comes from or the exact amount of people who complain.  We will use terms such as couple or several, even many in some cases.  Sometimes residents will take it upon themselves to go and talk to their neighbors and ask them if they complained and then discuss it further with them.  We really try to discourage this because it can cause animosity amongst neighbors. 2) Our response to the excessive dog barking was made first with a courtesy phone call to the resident from my Assistant on Wednesday, September 21, 2016 regarding this matter. 2 days later the resident wanted speak to the manager who is myself in my office on this Friday Sept 23, 2016 4:30pm. At that time I had explained to her the animal rules as it is clearly stated in the Lease and Pet Addendum she had signed. “You are responsible for the animal’s actions at all times. You agree to abide by these rules” I also tried to offer other alternatives like a doggie Daycare or having a friend family member watch the dog  etc. [redacted] said that she felt she was being targeted which I had assured her that was not the case, but that anytime we receive a complaint we start by calling a resident to see if it is valid and see if it can be worked out and we had received several complaints regarding excessive barking throughout the day unfortunately not all residents work during the day but some do work a night shift and have to sleep during the day. These complaints were made, in total, by 3 separate residents who live in the building and share the same stairwell. I have attached the Animal Addendum that was signed by both [redacted] and my assistant at time of move in. [redacted] had asked to place a nanny cam outside her apartment door in stairwell to monitor the activity outside. The response was that she could set up a camera inside her of her dwelling, due to it would be in violation to have a monitoring camera outside her premises as this is a shared stairwell with other residents. After my initial meeting with [redacted], she and two of the residing neighbors had met and discussed the issue and they had agreed to allow the dog some time to get acclimated to the new surroundings.  However the continuance of the noise did not subside and by the beginning of the New Year we were receiving complaints about the dog barking and had to take the next step as to post a written warning regarding the noise issue. Note that this was not any type of eviction notice just a warning letter to comply with or vacate, which is called a 10-Day to Comply. 3) [redacted] had placed this maintenance request on Jan 1, 2017 via email, regarding her dishwasher. This issue was not listed on the actual report at the time her official move in, the only listing with her dishwasher was that a front wheel was missing Granted my maintenance is only available from 9-5 Monday – Friday.  Maintenance came by after 2:00pm no answer when knocked unable to address the work order.  (please see original work order placed by resident below) “There is mildew in the bottom and door hinge of the dishwasher in my unit. Would you be able to remove and provide a clean/mildew-free dishwasher this Friday (01/06/17) after 2 PM? I do have a dog that I will need to secure, and do not provide permission for entry when I am not home. Thanks,   [redacted] (#[redacted]” Unfortunately [redacted] has taken all of this as a direct offence towards her in general, this is truly not the case, she has been treated as any other resident who owns a pet and resides in our community. Let me note: [redacted] had also made further steps in contacting our corporate office and spoke with the Regional Manager Pat S[redacted] directly regarding this, where as it was agreed upon amicably by both her and Pat as to release [redacted] out of her Lease Agreement with no early penalty fees and/or any other charges. [redacted] was then refunded her security deposit in full and 7 days rent in January reimbursed.  After deduction for utilities due she received a reimbursement check in the amount of $397.87 following her move out per the agreed upon terms between the two of them. Also, please note our email address has been changed to [redacted]@pinnacleliving.com. Thank you for your time and consideration. Gitana H[redacted] Property Manager Carriage House University Place 8601 26th St. W University Place, WA 98466 (253) 565-8850 www.carriagehouseup.com

Complaint: [redacted]
I am rejecting this response.There was never an investigation as to what was disturbing my animal or making him bark. I was asked to make all the accommodations. My neighbor was not "pet friendly" and this is ultimately what led to me leaving. Management accepting complaints, without attempt to mediate or investigate, made it uncomfortable and unsafe. I was not made aware that complaints continued for approximately three months (October-January).I did report the complaining neighbor for retaliatory noise, to include loud slamming in their apartment during quiet hours (after 11 PM). I was not notified that anything had been done besides their account being "noted". As my relationship with management was strained and, seemingly, there was no follow up, I did not inform management of this neighbors tendency to stand in his door way to monitor my guests and I coming and going from my apartment. There was also an abundance of noise from this neighbor entering my apartment during the day, which startled my animal and caused him to bark (again about 3 minutes a day collectively - not in abundance). I offered to review footage from the camera in my apartment with management, following the last complaint I was informed about. University Place police encouraged me to file anti-harassment order due to this neighbor intimidating me (by standing in their door way whenever I left my apartment) and keeping "stalker-like" surveillance of my apartment, which management should have been aware of from his documentation of noise complaints. Further, the city of University Place offers mediation services to renters, apartment managers, etc - this service was never brought to my knowledge. Again, I consulted with the ADA, HUD, and human rights before making the decision that it would be best for me to move. The voicemail that I received from the property manager was that they were voiding my lease with no penalty to me "after reviewing all the stories" and determining "it is in everyone's best interest.I received no support in staying at the property and felt unsafe. My animal was stressed out due to noise made to harass him during the day. It was a financial and emotional difficulty for me to move, to include fees that I had just paid to move in that I had not budgeted to pay again so soon, taking time off from work to move, etc.Sincerely,
[redacted]

At Carriage House at University Place, we pride ourselves on maintaining a safe, congenial, and pet friendly community.We have a two page Animal Addendum as part of our lease agreement that sets forth the expectations and requirements for all animal owners that reside in our community. One of those expectations is that “The animal must not disturb the neighbors or other residents, regardless of whether the animal is inside or outside the dwelling”.The Customer moved in on September 4th, 2016. Soon thereafter management started receiving complaints that the Customer’s dog was constantly barking during the day.Unfortunately, the Customer took these complaints about her dog as acts of intimidation and harassment from her neighbors, as she states in her complaint that “Neighbor began harassing and intimidating me from day one, management did nothing to resolve this concern or negate the problem, instead encouraged the neighbor”.Management did attempt to resolve the issue. At that time, Customer asked to be moved to a “third floor one bedroom apartment in a building that is family and animal friendly that meets my approval”. Management reviewed inventory, but did not have any third floor units available to accommodate the Customers request.But, we did speak to all of the parties involved. We never encouraged any of the Customer’s neighbors to undertake any intimidating or harassing action against the Customer.After speaking with the neighbors, they agreed to give the dog some time. Management explained, and the neighbors agreed, that it is understandable that a dog may need some time to acclimate to its new home and the dog had only been there a month.We discussed some possible suggestions with the Customer to address the complaints as well. Daycare was suggested, but due to cost was not an option. Customer did state that she had family coming in during the day to check on her dog, and we suggested that maybe the family could take the dog with them some of the time to help alleviate the issue. However Customer stated that was not an option as it would upset her dog. The Customer did institute some techniques to attempt to keep her dog calm during the day while she was at work, which was appreciated by management.Carriage House at University Place is a 122 Unit community, with approximately 75% of its residents having pets or service animals. We consider ourselves a pet friendly community, and the fact that we have so many pets on the premises is a testament to our success.It is not our intent that our residents feel harassed or intimidated because a complaint has been lodged against them by their neighbors. However, in order to maintain a peaceful community, residents need to be able to let management know if there are experiencing any issues.In December, the neighbors complained to management that the dog barking issue had not resolved. Management asked the neighbors to put the noise complaints about the Customer’s dog in writing.In response to complaints from three of the Customer’s neighbors, a ten day notice to comply was given to the Customer on January 5th, 2017. The intent of the notice was to notify the Customer that the issue with her dog had not resolved, and to see what other options were available. It was not management’s intent to make the Customer feel singled out or targeted, or otherwise unsafe at Carriage House as she has stated, but was to address a complaint made by several of her neighbors.The lease, community rules, and addendums all are reviewed and signed by the tenant before taking occupancy. Unfortunately, the Customer’s expectations did not align with terms of the written lease agreement that she had signed. In order to resolve the situation, and based upon the unique facts of this case, and in order to accommodate the Customer, management agreed to Customer’s request to the exceptional relief of letting her out of her lease early and without penalty.However, in addition to being let out of her lease, Complainant has requested partial reimbursement for her move in costs based upon “falsely advertised housing”. Carriage House at University Place denies that any falsely advertised housing has taken place. We seek to provide a peaceful home for all of our residents, and enforcement of our rules is part of that process. Complainant was able to view the property, and review the lease, rules, and addendums prior to signing. Carriage House at University Place was acting with the bounds of the agreement signed by the parties in all of the actions that were taken. We provided extraordinary relief to Customer at her request, and have dealt in good faith to resolve her issues.