Carriage House Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me For some reason, it took a long time for me to get a refund (two months) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It's clear the owner has no interest in being honest about this transaction, or working with me to resolve the matter Therefore, this will be my last message regarding this complaint, unless he suddenly decides to own up to his wrong However, I would like the following FACTS noted in my complaint, to perhaps warn others of his shady business The facts remain:1) we were never provided with a confirmation for our reservation request2) we were never informed of ANY cancellation policy, either written, verbal or otherwise even at the time of cancellation (and it was only recently added to the website after we filed this complaint)3) we were told that our cancellation was accepted during a phone conversation with the owner (we provided a full weeks notice)4) the owner then charged us the full amount without notice Regards, [redacted] ***

Phone response - There was never an agreement for 1/price the third nightThe original charge was done that way because they said that was all that would go through on their card at that timeI then processed the remaining balance laterI have it posted all over that there is a night minimum,
that is what I collected

Revdex.com spoke with the business who advised consumers claimed to have seen one bed bug in the room Business owner and housekeeper went and inspected room and did not find any Consumer was offered another room in another building, which they declined Consumer did call the the
department of health who inspected the room in question and the bed in question finding no signs of bed bugs There will be no refund issues as there was not a valid reason for cancellation The room is exactly as it appears on our website and was in perfect conditions Consumer failed to give required time for cancellation; which is supported on our website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] my wife took a picture of the bed bug and showed both the housekeeper and the ownerThey chose to ignore it and the owner was extremely rudeThe other room he offered was much smaller without a full (or any ) kitchenAnd obviously we could not cancel in required time because we found the bed bugs in the day we got there!
Regards,
*** ***

From: *** ** *** Date: Thu, Sep 10, at 11:AMSubject: Requested Info for Complaint ID *** ATTN: *** ***To: "[email protected]" Following is info requested on your web link re my complaint. You request a
copy of ad in question, which I have attached hereto.FYI: when requesting additional info, don't you think it would be helpful to advise the complainant as to how you would like it to be conveyed, rather than leaving it to a "best guess."

Initial Business Response /* (1000, 6, 2016/11/29) */
Ms. [redacted] purchased a 2002 Nissan Altima on March 2015. Total purchase price of the vehicle was [redacted] plus tax of [redacted] Ms. [redacted] test drove the vehicle which she was pleased. We proceeded to complete all paperwork in the...

office both parties signed all documents in person. Ms. [redacted] bought the vehicle As Is no warranty. She put down [redacted] on the day of purchase, with a balance of [redacted] She was giving a temporary tag for 30 days. Ms. [redacted] agreed to pay the balance within 21 days. She never show to make final payment. Ms. [redacted] call the car lot after a month and two weeks, stating the car won't start. I told Ms. [redacted] to tow the vehicle back to the car lot. My Mechanic checked out Ms. [redacted] vehicle, he stated the engine was blown. I offered to replace the engine if she came with the balance she owed. She said No! She didn't have any money now, and that she needed a car right now for work. Ms. [redacted] stated that she didn't want the 2002 Nissan anymore and asked if she could be put into another vehicle. I explain to her that I could put her into another vehicle but the balance for the 2002 Nissan Altima would be transferred to the other vehicle which she agreed. We completed paperwork for a 2000 Pontiac Grand Am. She test drove this vehicle and agreed to make a payment of [redacted] within two weeks, she was a no show after two weeks she came and stated the car was giving her problems. My mechanic checked out the vehicle and all repairs was made free of charge. Ms. [redacted] left we didn't hear anything from her, three months later she called and stated the car was impounded. She stated that she needed the title. I put a lien on the title. I went with her to East Chicago Indiana Police Station to help her get the vehicle release. I stated that I was going to keep the vehicle until she pay what was owed. Ms. [redacted] stated NO! She was going to keep the vehicle in her garage. In August 2016 this year I received the title from the Department of Motor Vehicles. On November 16th this month, Ms. [redacted] called asking if I have the title to her car, I stated yes! You need to come with the balance of $1517.00 that you owed, before I could release the title. She was upset and demanding I give her the title. I was surprise I received a letter from the Revdex.com, I don't owe her, she owes me! The only resolution, she needs to pay her balance of [redacted] and I will give her the title.
Denco Auto Sales LLC
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because he sold a car that broke down in less than 30 days one and two his money was paid for the Altima.. The car was given in replacement of the Altima becauSe a statement was made the we would get an attorney if he did solve the first matter so to keep the peace he gave the grand am but here as a old up with the title info. The cat did get towed for expired tabs because it had just been sitting then for months because that car broke down as well... I called he asked him for title that's when him and his wife started to demand more more for a car that was given in return of the Altima breaking down.. Business was strictly done with him no one else.. When his wife left the office he called back Said meet him back at the office he would give the title so I could get the car out the pound and also get the correct tabs.. I went to the bmv to get the tabs which had to be a temp tag again because the car wouldn't pass the emissions text so when the titled was applied for they sent him the title so again we have no up to date tabs and the car is useless so I'm screwed out of [redacted]
Final Consumer Response /* (3000, 17, 2016/12/14) */
This lot is not even a but here pay here company it's a straight cash out only so how do we owe him anything when he was paid for the first vehicle an we were again given that one to take the place of the car that perviously broke down.. He can come get the vehicle when ever he is ready I just want my money I'll even settle for half of my funds back.. This is to much to deal with for a car that I can't even drive.

phone response, this consumer was refunded her $183 , she did not notice the credit on her statement.

Thank you to write the letter to us. We just let you know ours coupon was stop befor on September. When [redacted] came here was on September 4th, so we already stop serving the snow crab legs on the buffet bar.  We copy the coupon from [redacted] Magazine to prove the coupon and the ad were expired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
It's clear the owner has no interest in being honest about this transaction, or working with me to resolve the matter.  Therefore, this will be my last message regarding this complaint, unless he suddenly decides to own up to his wrong.  However, I would like the following FACTS noted in my complaint, to perhaps warn others of his shady business.  The facts remain:1) we were never provided with a confirmation for our reservation request2) we were never informed of ANY cancellation policy, either written, verbal or otherwise even at the time of cancellation (and it was only recently added to the website after we filed this complaint)3) we were told that our cancellation was accepted during a phone conversation with the owner (we provided a full 2 weeks notice)4) the owner then charged us the full amount without notice. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  For some reason, it took a  long time for  me to get a refund (two months).
Regards,
[redacted]

Revdex.com spoke with the business who advised that the cancellation policy is "Canelation policy- Reservations made between July 1 and Labor Day must be canceled by June 1st of the same year. All other times of the year require one week's notice."  [redacted] cancelled 2 weeks...

prior to his stay which wasn't in the cancellation period as such the room was reserved and held for him with his credit card.  Room was unavailable to be rented to others because consumer didn't cancel within the required time frame of June 1st of the year of his stay.