My name is AnitaI took my Ford Edge in for an oil changeI was told that my car was a recall for a faulty gas tankSo after they nicely explained to me that I would be driving a new vehicle for a few months...I said fineDawn was a very nice person to deal withEspecially when I was backing out of my friends driveway, and slid into a snow bankCracked bumperI took it in and showed them in serviceSpoke with my insuranceThen I complained that I couldn't take my bike, or kayak out because the car was too smallIn a few weeks I was given another Fordto be able to tow my trailerI was not paying attention, I have an ill sonWas not thinkingSo I backed into my neighbors carTwo accidents in my whole life, and they were with your carsWhat I want you to know is how sorry I am! I want the CEOs of Grapponie to know what a wonderful group of people that work for herAlso, I know customer service is their job, but everyone was more than kined to a really sorry sixt eight year old ladyThank you all
The car buying process is not always an enjoyable experience for everyone. There are those who love it, there are many who fear it, and there are the ones who have been turned away from it all together due to the way they have been treated in the past.
Regardless of how the car buying process is filled for you, whether it be excitement, fear, anxiety, or filled with aggravation; I have to admit my recent personal experience with Grappone was the first one that has ever been welcoming.
I use the word welcoming, because from beginning to end, I felt welcomed by every member of the Grappone family/staff. From the very beginning Jill H[redacted] welcomed me, with her knowledge, while providing me the information that I was looking for on the exact vehicle, and suggestions of similar vehicles of the exact same make and model in the event I didn't like the one I inquired about. Setting up my appointment with her was absolutely flawless, and very much appreciated as often times you can find this process to be demanding and pushy. Never once did I feel this way, thank you Jill.
During my appointment and test drive I had the pleasure of meeting with Melvin at Hyundai. Upon arrival, he greeted me at the door and throughout the entire process I was treated with the upmost professionalism, honesty, and knowledge. Three very honorable and hard to find traits within a dealership!
My trade on process was seamless, and Greg, was another pleasure to have worked with. Finding out that Grappone does the KBB instant cash offer, along with their own appraisal, gave me a sense or feeling that I mattered, just a little but more!
The final steps with Renee, we're just as seamless. As I signed my paperwork she explained everything ensuring that I had full understanding and no questions. I didn't feel that it was you're typical sign here, here, and here fifteen times and go away, again it was welcoming.
The hardest part about my entire experience with Grappone, was handing over the keys to my trade in. A car that I loved, some may understand that statement while others may laugh and be confused. However, the moment I drove off your lot in my new car, I welcomed my newest relationship with another vehicle and I haven't had a single regret.
So to the entire Grappone family, but especially Jill, Melvin, Greg and Renee, I want to thank you for not only the most amazing car buying experience but my first ever welcoming car buying experience.
My name is AnitaI took my Ford Edge in for an oil changeI was told that my car was a recall for a faulty gas tankSo after they nicely explained to me that I would be driving a new vehicle for a few months...I said fineDawn was a very nice person to deal withEspecially when I was backing out of my friends driveway, and slid into a snow bankCracked bumperI took it in and showed them in serviceSpoke with my insuranceThen I complained that I couldn't take my bike, or kayak out because the car was too smallIn a few weeks I was given another Fordto be able to tow my trailerI was not paying attention, I have an ill sonWas not thinkingSo I backed into my neighbors carTwo accidents in my whole life, and they were with your carsWhat I want you to know is how sorry I am! I want the CEOs of Grapponie to know what a wonderful group of people that work for herAlso, I know customer service is their job, but everyone was more than kined to a really sorry sixt eight year old ladyThank you all
The car buying process is not always an enjoyable experience for everyone. There are those who love it, there are many who fear it, and there are the ones who have been turned away from it all together due to the way they have been treated in the past.
Regardless of how the car buying process is filled for you, whether it be excitement, fear, anxiety, or filled with aggravation; I have to admit my recent personal experience with Grappone was the first one that has ever been welcoming.
I use the word welcoming, because from beginning to end, I felt welcomed by every member of the Grappone family/staff. From the very beginning Jill H[redacted] welcomed me, with her knowledge, while providing me the information that I was looking for on the exact vehicle, and suggestions of similar vehicles of the exact same make and model in the event I didn't like the one I inquired about. Setting up my appointment with her was absolutely flawless, and very much appreciated as often times you can find this process to be demanding and pushy. Never once did I feel this way, thank you Jill.
During my appointment and test drive I had the pleasure of meeting with Melvin at Hyundai. Upon arrival, he greeted me at the door and throughout the entire process I was treated with the upmost professionalism, honesty, and knowledge. Three very honorable and hard to find traits within a dealership!
My trade on process was seamless, and Greg, was another pleasure to have worked with. Finding out that Grappone does the KBB instant cash offer, along with their own appraisal, gave me a sense or feeling that I mattered, just a little but more!
The final steps with Renee, we're just as seamless. As I signed my paperwork she explained everything ensuring that I had full understanding and no questions. I didn't feel that it was you're typical sign here, here, and here fifteen times and go away, again it was welcoming.
The hardest part about my entire experience with Grappone, was handing over the keys to my trade in. A car that I loved, some may understand that statement while others may laugh and be confused. However, the moment I drove off your lot in my new car, I welcomed my newest relationship with another vehicle and I haven't had a single regret.
So to the entire Grappone family, but especially Jill, Melvin, Greg and Renee, I want to thank you for not only the most amazing car buying experience but my first ever welcoming car buying experience.